Aviso Wealth

Application Support Analyst

Aviso Wealth

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$83,000 - CA$87,000 per year

About the role

  • Manage and own delivery of application in collaboration with Aviso Business Units
  • Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
  • Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
  • Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
  • Manage day to day issues from Aviso Business Units with respect to the Applications
  • Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
  • Responsible for managing all configuration changes for the Application
  • Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
  • Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
  • Facilitate communication between technology teams and other departments on issue status and resolution
  • Provide Overnight or weekend support for the applications on a rotational basis

Requirements

  • IT related Diploma or Computer Science degree
  • 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
  • Certificat in ITIL
  • Experience with SFTP, API, and other connectivity modes
  • Excellent customer service and interpersonal skills
  • Aptitude for learning, understanding, and applying new concepts
  • Excellent analytical, critical thinking and problem solving skills
  • Strong organization and detail-orientation with a commitment to documentation
  • Fluent communication skills in English are required and bilingual skills in French are an asset
Benefits
  • Competitive compensation package that rewards and recognizes individual contributions
  • Excellent health, dental and insurance benefits to meet the diverse needs of our employees
  • Generous vacation time, fitness benefit, parental leave top-up options
  • Matching contributions to our retirement program
  • Commitment to the continuous improvement of our staff through learning & development and an education assistance program
  • Regular social events to foster teamwork
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportticketing systemSFTPAPIconfiguration managementbug recognitionapplication enhancementdata connectivity
Soft Skills
customer serviceinterpersonal skillsanalytical skillscritical thinkingproblem solvingorganizationdetail orientationcommunication skills
Certifications
ITIL