ATM Implementation Coordinator, Bilingual
RBC
Bilingual Client Solutions Officer
Aviso Wealth
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$52,000 - CA$60,000 per year
Job Level
Junior
About the role
- Respond to inquiries via telephone, email, or chat regarding products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience and find creative, personalized solutions
- Act as primary contact for clients to resolve problems and complaints with empathy and focus on solutions
- Drive continuous improvement by identifying and participating in process improvements
- Understand and apply department operating policies and procedures
- Report to the Supervisor, Service Center and collaborate with Contact Centre team
Requirements
- 1+ years of experience in a customer-facing role (preferred)
- Experience in inbound Contact Centre or retail customer service
- Experience supporting B2B2C (supporting credit unions, their members and customers) is a plus
- Experience in a digital company is a plus
- Ability to adapt to changing hours and schedules
- Technically savvy and comfortable using computers and technology
- Fluency (written and spoken) in English and French
- Post-secondary education not required; financial administration/services education is a plus
- Completion of IFIC or CSC is a plus
- Experience in financial services is helpful
