RBC

Bilingual Insolvency Officer

RBC

full-time

Posted on:

Location Type: Office

Location: Mississauga • 🇨🇦 Canada

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Job Level

JuniorMid-Level

About the role

  • Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
  • Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
  • Field calls from clients and industry professionals
  • Complete risk reports and ensure a balance between customer service and business risk mindset
  • Resolve issues related to the specific group, function and process

Requirements

  • Must-have 2+ years of collections experience
  • Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
  • Ability to formulate intricate Risk Assessment Reports when required
  • Proven negotiation, solution-finding and decision making skills
  • Ability to take calls from clients, trustees and service partners in a call centre environment
  • Strong understanding of the balance between customer service and business risk mindset
  • Results driven, with a demonstrated ability to review, seek solutions and decisions
  • Ability to work efficiently in a challenging environment
  • Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
  • Nice-to-have Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
  • Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
  • Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Benefits
  • We thrive on the challenge to be our best
  • Progressive thinking to keep growing
  • Working together to deliver trusted advice to help our clients thrive and communities prosper
  • We care about each other, reaching our potential
  • Making a difference to our communities
  • Achieving success that is mutual
  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collections experienceRisk Assessment Reportsnegotiation skillssolution-finding skillsdecision making skillsBankruptcy knowledgeFraud knowledgeCredit Counseling knowledgeConsumer Proposals knowledgeknowledge of Personal Products
Soft skills
bilingualismcustomer service mindsetbusiness risk mindsetresults drivenproblem-solvingability to work efficientlyability to work in a challenging environmentcommunication skillsinterpersonal skillsability to take calls