Avid

QA Engineer

• Partner with design and development teams to ensure manufacturability and quality requirements are met.
• Develop and validate manufacturing processes, work instructions, and quality plans for new products.
• Support pilot builds and production ramp-up activities.
• Investigate and resolve field and manufacturing quality issues using root cause analysis tools (e.g., 8D, Fishbone, FMEA).
• Implement corrective and preventive actions to eliminate recurrence of issues.
• Monitor product performance and reliability metrics, driving improvements where needed.
• Identify opportunities to reduce defects, improve yield, and optimize production efficiency.
• Lead projects focused on process improvement, cost reduction, and quality enhancement.
• Create / revise process documentation.
• Act as a technical liaison between engineering, product management, & suppliers.
• Ensure compliance with internal and external quality standards and regulatory requirements.

Manufacturing – Quality Engineer

Account Manager

• Serve as the customer’s trusted technical point of contact, providing expert guidance on Avid systems, software, and workflows.
• Act as a trusted advisor regarding the technical needs of the customer to ensure their solutions are aligned with their operational environment and business goals.
• Provide proactive consultation on Avid products and solutions to avoid technical issues and loss of service, including new release versions, End of Life processes, Technical Alerts, and new product introduction.
• Ensure a successful service engagement by educating the customer's maintenance team on Customer Support processes and best practices.
• Advocate for the customer’s technical needs within Avid, particularly around support processes and escalations, bug fixes, and training needs.
• Provide situation management for critical customer escalations by coordinating between internal and external teams, updating key stake holders, and ensuring issues are driven to resolution.
• Assist with project hand-off from Professional Services to Customer Support.
• Collaborate with Customer Support and Engineering to escalate and report design, reliability, maintenance, or software issues and track them to resolution.
• Monitor open support case backlogs, ensuring timely and appropriate resolution of cases and escalations, and reporting back progress to the customer on a regular basis.
• Host regular meetings (cadence TBD by customer) to review status and updates on ongoing technical and service-related issues.
• Support the customer Account Team in pre- and post-sale engagements, including system audits, solution recommendations, and proof-of-concept activities.
• Maintain strong customer relationships by proactively monitoring system health, providing guidance on solution best practices, and identifying opportunities to improve performance and reliability.

Service Account Manager

Administrative Assistant

• Create & track all department PO's while working closely with contracts team to make sure SOWs are accurate, align with company policy & are fully executed
• Customer Briefing Center Coordinator; Key onsite contact for meeting briefing management and scheduling
• Schedule all facets of meetings and manage all prep calls, conference room preparation, printed material, digital asset readiness for briefings; onsite contact for customers and sales team for briefing related questions (Local logistics support, Area Information, Hotel/Restaurant Info)
• Create, manage and reconcile all PO’s related to events; Manage room blocks, staffing lists & contact lists; compose and send registration & travel communications to staff; Organize and plan onsite customer receptions & cocktail events and catering
• Management of Vendor contracts from receipt through Finance, Legal and Executive signature. Including but not limited to; Tradeshows, Hotel blocks, Field events, Customer meetings
• Lead scheduling coordination of all Demo, Executive and Workflow meetings for major tradeshows (NAB, IBC, AES) manage group calendars, contacts and meeting logistics
• Coordinate travel plans using SAP/Concur; including expense reporting and reimbursement
• Manage department office supplies, subscriptions, memberships, equipment and information technology
• Provide general administrative support for Executives
• Receive, screen and handle telephone calls, mail, and other correspondence
• Printing, shipping, scanning, filing, copying as needed
• Efficiently prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner