Avid

Customer Success Manager

• Develop and execute a customer success strategy aligned with company goals for retention, expansion, and customer satisfaction.
• Define key performance indicators (KPIs) and success metrics for the Customer Success function.
• Lead, mentor, and grow a high-performing Customer Success team.
• Oversee onboarding, adoption, and renewal processes to ensure a seamless customer experience.
• Work closely with Sales, Product, and Marketing teams to identify upsell and cross-sell opportunities.
• Implement and improve customer success tools and systems (e.g., Gainsight, Salesforce).
• Advocate for the customer internally by sharing feedback with product, engineering, and executive leadership.
• Analyze customer data and trends to improve product adoption and customer experience.

Director, Customer Success Management

Accounting Manager

• Serve as Avid’s primary technical authority on ASC 606 and maintain working fluency in legacy ASC 605 for transition-period comparatives and contract modifications.
• Author and maintain technical accounting position papers, white papers, and contract review memos that document the company’s application of GAAP to complex arrangements.
• Evaluate new and non-standard customer contracts, identifying performance obligations, variable consideration, SSP allocations, license vs. service distinctions, and principal/agent considerations.
• Monitor FASB ASU updates, SEC staff guidance (e.g., SAB 104, Topic 13), and emerging practice to proactively assess impact on Avid’s revenue model.
• Lead technical accounting discussions with external auditors, ensuring positions are defensible, documented, and consistently applied.
• Own the monthly and quarterly revenue close process end-to-end—from journal entry review to final flux analysis—ensuring timely, accurate completion within close deadlines.
• Oversee the integrity of transaction data and configurations within RevPro (the company’s revenue management system), ensuring proper allocation and recognition schedules across all contract types.
• Prepare and review revenue-related disclosures for SEC filings (10-K, 10-Q), including disaggregation of revenue, contract balances (deferred revenue, unbilled AR), remaining performance obligations (RPO), and significant judgments.
• Develop and maintain robust month-end analytical review procedures that quickly surface anomalies for investigation.
• Act as a standing resource for Deal Desk and Sales during contract negotiation, providing real-time guidance on how proposed terms affect revenue recognition.
• Educate Sales, Customer Success, and Legal teams on ASC 606 principles in clear, non-technical language—building a compliance culture without slowing deal velocity.
• Maintain a repository of pre-approved contract language and term structures that simplify deal review for recurring transaction types.
• Own the design, documentation, and operating effectiveness of key revenue-related internal controls under SOX, including controls over contract review, system configuration, and journal entry.
• Lead, mentor, and develop a team of Revenue Managers and Revenue Accountants, setting clear performance expectations and fostering a culture of precision, learning, and accountability.

Director of Revenue Accounting

Marketing

• Lead the execution of Avid’s B2B marketing plans globally, with a focus on Account Based Marketing / Experience (ABM/ABX), email marketing, and event management.
• Collaborate closely with the sales, customer success, and channel partner teams to ensure marketing strategies support retention and growth goals.
• Oversee field marketing efforts to ensure regional strategies are effectively executed and tailored to local markets and target segments.
• Develop and maintain effective email marketing strategies that support customer engagement and growth goals.
• Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Establish KPIs and metrics to measure the effectiveness of marketing initiatives, build a performance-driven team culture, and provide regular reporting and analytics to the executive team.

Director – Enterprise Marketing

Operations

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
• Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
• Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
• Build and optimize a renewal pacing model for the down-market segment.
• Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
• Define best-practice renewal workflows for high-volume segments.
• Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
• Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
• Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
• Establish and manage a recurring renewal operations cadence.

Senior Renewal Operations Manager

Procurement

• Manage full lifecycle for assigned addressable indirect spend categories and/or projects
• Conduct and lead competitive sourcing events – e.g. RF X s – including scoping, bidder management, requirement gathering, and proposal analysis and recommendation
• Lead commercial negotiations with vendors to achieve optimal pricing, terms, and service levels
• Collaborate with internal stakeholders to facilitate operational risk reviews and contract execution
• Identify, track, and report on savings and value-add opportunities generated through strategic procurement activities
• Approve purchase orders (POs) in NetSuite or a comparable system, ensuring all purchases align with negotiated agreements
• Undertake stretch assignments to ideate and lead strategic initiatives aimed at optimizing and transforming existing procurement processes
• Conduct market research and analysis to identify new trends, solutions, and best practices that can inform procurement strategy
• Partner with stakeholders to define business requirements and translate them into a clear procurement strategy
• Take ownership of performance goals and deliver on key metrics related to spend under management, savings, and project completion
• Develop and present planned or ad hoc reports on procurement initiatives, spend trends, and project status

Procurement Analyst

• Lead the strategy and execution of Avid’s B2B marketing plans globally.
• Collaborate closely with the sales, customer success, and channel partner teams.
• Oversee field marketing efforts to ensure regional strategies are effectively executed.
• Define, implement, and optimize global strategy for company website(s).
• Develop and maintain effective email marketing strategies.

Senior Director, Enterprise Marketing

• Develop and execute comprehensive success plans aligned Avid products and solutions with customer goals, business objectives, and long-term outcomes.
• Drive efficient onboarding and increasing adoption to accelerate time-to-value and ensure meaningful business impact.
• Understand customers’ business models, priorities, KPIs, and use cases to guide them toward best practices and optimal utilization of our solutions.
• Lead Quarterly and Executive Business Reviews (QBRs/EBRs) that clearly communicate progress, value realization, and future opportunities.
• Collaborate closely with Sales and Account Management to identify expansion opportunities, whitespace, and upsell/cross-sell potential.
• Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization and increased value.