Director, Customer Success Management

Avid

Director of Customer Success Management at Avid, focused on driving retention and customer satisfaction. Leading a team, implementing strategies, and optimizing processes for customer success.

Posted 5/27/2026full-timeCalifornia • 🇺🇸 United StatesLead💰 $149,844 - $224,766 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute a customer success strategy aligned with company goals for retention, expansion, and customer satisfaction.
Define key performance indicators (KPIs) and success metrics for the Customer Success function.
Lead, mentor, and grow a high-performing Customer Success team.
Oversee onboarding, adoption, and renewal processes to ensure a seamless customer experience.
Work closely with Sales, Product, and Marketing teams to identify upsell and cross-sell opportunities.
Implement and improve customer success tools and systems (e.g., Gainsight, Salesforce).
Advocate for the customer internally by sharing feedback with product, engineering, and executive leadership.
Analyze customer data and trends to improve product adoption and customer experience.

Requirements

What you’ll need

Bachelor’s degree in Business , Marketing, or related field (MBA preferred).
8–10+ years of experience in Customer Success, Account Management, or related field.
3–5+ years of experience in a leadership or management role.
Proven track record of driving customer satisfaction, retention, and expansion in a B2B SaaS or technology environment.
Strong interpersonal, communication, and presentation skills.
Experience with Customer Success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
Data-driven mindset with the ability to analyze KPIs and make informed decisions.
Experience scaling CS operations in a high-growth company.
Familiarity with customer segmentation, lifecycle marketing, and success planning.
Ability to work cross-functionally and influence without authority.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Avid Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1987 📱 Media 🤖 Artificial Intelligence Media
Entertainment
Artificial Intelligence Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production. Director, Customer Success Management 🔥 1 hour ago 🏢🏡 null – Hybrid 💵 $149.8k - $224.8k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop and execute a customer success strategy aligned with company goals for retention, expansion, and customer satisfaction.
Define key performance indicators (KPIs) and success metrics for the Customer Success function.
Lead, mentor, and grow a high-performing Customer Success team.
Oversee onboarding, adoption, and renewal processes to ensure a seamless customer experience.
Work closely with Sales, Product, and Marketing teams to identify upsell and cross-sell opportunities.
Implement and improve customer success tools and systems (e.g., Gainsight, Salesforce).
Advocate for the customer internally by sharing feedback with product, engineering, and executive leadership.
Analyze customer data and trends to improve product adoption and customer experience. 🎯 Requirements
Bachelor’s degree in Business , Marketing, or related field (MBA preferred).
8–10+ years of experience in Customer Success, Account Management, or related field.
3–5+ years of experience in a leadership or management role.
Proven track record of driving customer satisfaction, retention, and expansion in a B2B SaaS or technology environment.
Strong interpersonal, communication, and presentation skills.
Experience with Customer Success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
Data-driven mindset with the ability to analyze KPIs and make informed decisions.
Experience scaling CS operations in a high-growth company.
Familiarity with customer segmentation, lifecycle marketing, and success planning.
Ability to work cross-functionally and influence without authority. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director, Scaled Customer Success 🕒 3 days ago PowerSchool 1001 - 5000 📚 Education 🤖 Artificial Intelligence Website LinkedIn All Job Openings Director of Scaled Customer Success overseeing AI-driven engagement and customer success strategies. Responsible for improving retention and product adoption for thousands of customers. 🏢🏡 Dallas – Hybrid 💵 $144.5k - $180.6k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Director, Post Market Surveillance – Customer Engagement 🕒 5 days ago Johnson & Johnson 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Director of Post Market Surveillance & Customer Engagement position at Johnson & Johnson. Leading global Post-Market Surveillance activities and managing customer engagement teams. 🏢🏡 Cincinnati – Hybrid 💵 $150k - $258.8k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Vice President, Client Success 🕒 5 days ago Visante 51 - 200 Website LinkedIn All Job Openings Vice President, Client Success role focused on managing high-value healthcare partnerships at Visante. Collaborating with team members to drive business growth and improve operational excellence. 🏢🏡 St. Paul – Hybrid 💰 $916.8k Venture Round on 2021-07 ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, State Partner Success Manager 🕒 5 days ago The College Board 1001 - 5000 📚 Education 🤝 Non-profit Website LinkedIn All Job Openings Director overseeing statewide execution for SAT Suite of Assessments. Serving as a strategic partner to education agencies and leading data workshops. 🏢🏡 null – Hybrid 💵 $80k - $130k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success VP of Customer Success 🕒 6 days ago Leah 1 - 10 Website LinkedIn All Job Openings Seeking a VP of Customer Success to lead global strategy and drive long-term customer value at Leah. Guiding customer engagement and working with technical teams in AI-driven B2B SaaS. 🏢🏡 New York City – Hybrid 💵 $160k - $200k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer success strategykey performance indicatorscustomer satisfactioncustomer retentioncustomer expansiondata analysiscustomer segmentationlifecycle marketingsuccess planning

Soft Skills

leadershipmentoringinterpersonal skillscommunication skillspresentation skillscross-functional collaborationinfluence without authority

Certifications

Bachelor's degreeMBA