Aveni

Customer Success Manager

• Build Exceptional Client Relationships: Act as the main point of contact for your portfolio of accounts
• Understand each client’s business, challenges, and strategic goals
• Run regular check-ins, performance reviews, and value-focused conversations
• Drive Customer Success & Value Delivery: Ensure clients adopt and maximise our products and services
• Deliver product demonstrations, training, and support
• Monitor satisfaction and take proactive steps to enhance the client experience
• Enable Business Growth: Identify upsell, cross-sell, and expansion opportunities
• Collaborate with Account Executives, Marketing, and Product teams
• Advocate for client needs to influence internal strategy and product development
• Use Data to Guide Success: Track account health, customer satisfaction, and adoption metrics
• Prepare insights and reports to support continuous improvement