Assistant Store Manager
CSC Generation
Field Operations Agent
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Junior
About the role
- Support the management team in day to day operational activities related to AvantStay properties in the designated area.
- Ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion.
- Report to the local market leader and perform routine assigned tasks and provide other support as directed.
- Conduct inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
- Maintain inventory and stock supply in the office and ensure that each market property has the necessary supplies and equipment.
- Respond to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
- Perform minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
- Frequently travel to various properties within the designated area to support operations and ensure compliance.
- Oversee housekeeping dispatching in the absence of the local market leader.
- Strong focus on onboarding new homes.
Requirements
- 1+ year of hospitality or customer-facing experience
- Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
- Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs
- Access to reliable transportation and a valid driver’s license
- Ability to spend a majority of working time standing, walking, and driving to properties.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Experience in hospitality and/or real estate are a plus
- Must reside in the designated area.
