Director of Rooms
Sage Hospitality Group
Cloud
Salary
💰 $58,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Oversee daily housekeeping operations across all guest rooms, public spaces, and amenity areas to ensure the property consistently meets or exceeds cleanliness and presentation standards.
- Hire, schedule, lead, and coach a high-performing housekeeping team, managing labor hours and productivity in alignment with forecasted occupancy.
- Conduct regular room and public area inspections to ensure readiness, quality, and adherence to brand standards.
- Lead and manage the laundry operation to ensure timely and high-quality processing of all linen and terry.
- Respond promptly and professionally to escalated guest concerns related to cleanliness or in-room experience.
- Maintain and manage housekeeping supply and amenity inventories; oversee all ordering and departmental expense management.
- Conduct monthly inventories to ensure accurate stock levels and minimize waste or over-ordering.
- Partner closely with the General Manager and Front Office team to ensure seamless communication and delivery of service.
- Oversee the maintenance and implement a preventative maintenance program to support asset preservation and guest satisfaction.
- Monitor departmental performance metrics, including labor cost, CPOR, guest feedback, and work order resolution time.
- Support special projects, seasonal deep cleans, and pre-arrival preparation during peak periods.
- Ensure compliance with all safety, sanitation, and regulatory standards within the housekeeping and maintenance departments.
Requirements
- 2+ years of housekeeping experience in hotels and/or short-term rentals.
- Experience in setting up an internal housekeeping operation, including hiring, training and process implementation.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- High drive and initiative, with a proactive approach to problem-solving and leadership.
- Familiarity with housekeeping management software, inventory tools, or productivity trackers.
- Excellent communication and interpersonal skills to effectively interact with staff, vendors, and guests.
- Must be able to access the market by car in 20-30 minutes
- Must have the ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs
