Sky Zone

Senior Director, People & Culture

Sky Zone

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $150,000 - $170,000 per year

Job Level

Senior

About the role

  • Leading and mentoring a high-performing HR Operations team that models our values in every interaction.
  • Fostering a culture of accountability, service excellence, and continuous learning within HR.
  • Designing and executing HR operational strategies that align with business goals and elevate team member experience.
  • Ensuring compliance with federal, state, and local requirements – including those specific to minors – while maintaining HR policies and procedures that support a positive work environment.
  • Streamlining payroll, benefits, and HRIS processes to deliver seamless, efficient service to every team member.
  • Establishing and maintaining HR metrics and analytics that drive data-informed decisions, improve workforce planning, and boost operational efficiency.
  • Ensuring the smooth execution of onboarding, training, and employee experience programs that enhance retention and workforce satisfaction – including managing the eNPS program and building a future rewards and recognition program.
  • Staying ahead of HR technology trends and implementing solutions that enhance operations and the team member experience.
  • Designing and executing a total rewards strategy that supports business goals, inspires performance, and reflects our commitment to serve big and give bigger.
  • Partnering on the design of compensation programs including base pay, variable pay, equity, and incentives, ensuring competitiveness and fairness.
  • Serving as the subject matter expert (SME) for LOA, Workers Comp, ADA, 401K, and Unemployment programs.
  • Stepping in when needed to resolve employee relations matters, coach leaders, and support performance management – always protecting culture and trust.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree preferred. Equivalent professional experience considered, with HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) highly preferred.
  • 10+ years of experience in progressive HR roles, including at least 5 years in a senior leadership position overseeing HR Operations strategically.
  • Proven success leading HR functions across multi-unit or large-scale organizations, ideally in entertainment, retail, restaurants, or hospitality.
  • Expertise in HR operations including compliance, talent management, compensation, payroll, and organizational development.
  • Deep knowledge of labor laws, HR best practices, and HR technology systems (HRIS) Workday experience preferred.
  • Track record of building strategies that improve engagement and deliver business results.
  • A high level of integrity, professionalism, and discretion in handling confidential matters.
  • Exceptional leadership skills with the ability to guide teams, build trust, and foster collaboration.
  • Clear and compelling communicator who adapts messages to diverse audiences.
  • Analytical thinker that uses data to optimize HR processes and meet KPIs.
  • Skilled problem-solver able to address complex operational and compliance challenges.
  • Organized and adaptable leader able to thrive in fast-paced, growing environment, ensuring accuracy and compliance at every step.