Sky Zone

Manager

• Oversee and execute training for new park openings, ensuring all staff are adequately trained in operational standards, guest service, and safety procedures.
• Provide comprehensive training and support to new franchisees to ensure a smooth transition and adherence to Sky Zone standards.
• Conduct ongoing training programs for managers to ensure consistent leadership and operational excellence across all locations.
• Support all Sky Zone launches and activations within the assigned region or DMA, ensuring parks are trained to the highest standards and are fully operational.
• Lead a team of new park opening field trainers, ensuring they meet all budget standards, deliver consistent training programs, and maintain quality in line with Sky Zone standards.
• Ensure all training programs and field trainers adhere to company standards and operational procedures.
• Monitor the effectiveness of training programs and field trainers, adjusting as necessary to improve outcomes and efficiency.
• Manage training budgets, ensuring cost-effective program delivery while maintaining high-quality standards.
• Work cross functionally with various business stakeholders to ensure all new park openings are being completed to current and relevant standards.
• Identify opportunities to improve training processes and content, ensuring rapid adaptation to evolving business needs.

Manager, New Park Opening – Training

Sales

• Develop and execute marketing and brand strategies aligned with Cloudbound’s business goals
• Build upon and steward the Cloudbound brand across all touchpoints
• Collaborate with agency teams to design activations, events, and enrichment programs
• Partner with headquarters to ensure strategic alignment and relate campaigns with in-park activations and events
• Support Field Operations by communicating with franchise base to ensure quality and consistency across all locations
• Work with digital agency to develop, execute, and measure multi-channel marketing campaigns
• Own full-funnel marketing from awareness through conversion and develop pre-sales promotions
• Stay informed about market trends and competitor activities to proactively inform strategies
• Manage and allocate the marketing and brand budget effectively

Director of Sales – Marketing

Architect

• Developing full design packages for new builds and renovations — including test fits, final plans, and FF&E selections.
• Reviewing architectural drawing sets from external firms to ensure brand consistency, code compliance, layout efficiency, and construction accuracy.
• Serving as the primary design contact for franchise partners — leading calls, presenting design concepts, and reviewing space plans in detail.
• Guiding franchisees through renovation projects with clear documentation and professional, timely communication.
• Collaborating with internal teams and aligning with third-party vendors and consultants to ensure successful project execution.
• Managing multiple design projects at once and prioritizing deadlines, maintaining organization, and tracking documentation with precision.

Architectural Designer

Marketing

• Developing and owning the comprehensive field marketing strategy that drives awareness, trial, and repeat visitation at the park level
• Partnering with the Commercial, Operations, and Development teams to align marketing initiatives with business objectives
• Aligning with Finance on budgeting, forecasting, and P&L management for field marketing investments
• Establishing KPIs and measurement frameworks to evaluate effectiveness and ROI
• Leading creative agency collaboration to develop and refine local marketing tactics
• Leading the development and execution of new park opening strategies, including pre-opening buzz, grand opening campaigns, and ramp-up programming
• Creating standardized playbooks and toolkits for pre-opening marketing, grand openings, and ongoing activation
• Building launch calendars and checklists that guide local teams through critical opening milestones
• Creating acquisition integration playbooks to rebrand and relaunch acquired parks under the Sky Zone banner
• Providing hands-on support for high-priority openings to ensure flawless execution of launch plans
• Designing community engagement programs that drive grassroots awareness and partnerships (schools, youth sports, corporate wellness, etc.)

VP of Field Marketing

• Own the complete guest journey from first visit through loyalty and advocacy
• Lead a team of 90+ marketing and guest experience professionals
• Drive digital innovation strategy to enhance user experience
• Develop and execute lifecycle marketing strategy
• Oversee program innovation and enhancement
• Ensure exceptional guest service excellence

VP of Guest Marketing – Experiences

Director

• Lead and oversee the organization’s data strategy, architecture, and governance
• Provide strategic direction and hands-on leadership to a team including a Data Architect, Data Engineer/Platform Engineer, and third-party data resources
• Work with Data Architect to design and implement data architecture solutions using Snowflake and Azure
• Translate business needs into data solutions that enable data-driven decision-making and analytics
• Collaborate with business stakeholders to ensure data initiatives deliver measurable impact on key outcomes
• Establish and enforce data governance policies with IT, security, and compliance teams
• Lead efforts to maintain data security and quality, ensuring accuracy, accessibility, and protection
• Oversee data lifecycle activities including acquisition, storage, transformation, and access with focus on scalability, performance, and cost-efficiency
• Collaborate with systems architects and IT teams to align data strategies with enterprise systems architecture
• Stay current with data management and systems architecture trends and incorporate innovative practices and tools
• Manage and mentor internal and external data engineering resources to deliver high-quality data solutions

Director of Enterprise Data

People Operations

• Leading and mentoring a high-performing HR Operations team that models our values in every interaction.
• Fostering a culture of accountability, service excellence, and continuous learning within HR.
• Designing and executing HR operational strategies that align with business goals and elevate team member experience.
• Ensuring compliance with federal, state, and local requirements – including those specific to minors – while maintaining HR policies and procedures that support a positive work environment.
• Streamlining payroll, benefits, and HRIS processes to deliver seamless, efficient service to every team member.
• Establishing and maintaining HR metrics and analytics that drive data-informed decisions, improve workforce planning, and boost operational efficiency.
• Ensuring the smooth execution of onboarding, training, and employee experience programs that enhance retention and workforce satisfaction – including managing the eNPS program and building a future rewards and recognition program.
• Staying ahead of HR technology trends and implementing solutions that enhance operations and the team member experience.
• Designing and executing a total rewards strategy that supports business goals, inspires performance, and reflects our commitment to serve big and give bigger.
• Partnering on the design of compensation programs including base pay, variable pay, equity, and incentives, ensuring competitiveness and fairness.
• Serving as the subject matter expert (SME) for LOA, Workers Comp, ADA, 401K, and Unemployment programs.
• Stepping in when needed to resolve employee relations matters, coach leaders, and support performance management – always protecting culture and trust.

Senior Director, People & Culture

• Technical Leadership in Data Architecture: Work with our Data Architect to lead the design and implementation of data architecture solutions using Snowflake and Azure, ensuring alignment with existing and anticipated systems architecture.
• Data Solutions for Business Outcomes: Translate business needs into data solutions by designing architectures and frameworks that enable data-driven decision-making and analytics.
• Data Governance & Compliance: Work with IT, security, and compliance teams to establish and enforce data governance policies, ensuring data integrity, security, and compliance with regulatory standards.
• Data Security & Quality Assurance: Lead efforts to maintain high standards of data security and quality, ensuring data accuracy, accessibility, and protection across the organization.
• Lifecycle Management: Oversee and guide the team in data lifecycle activities, including data acquisition, storage, transformation, and access, with a focus on scalability, performance, and cost-efficiency.
• Systems Architecture Collaboration: Collaborate closely with systems architects and IT teams to align data strategies with broader enterprise systems architecture, ensuring data solutions fit within the company’s technical ecosystem.
• Innovation & Continuous Improvement: Stay at the forefront of data management and systems architecture trends, incorporating innovative practices and tools that enhance our data environment.
• Leadership and Strategic Skills Demonstrated leadership in managing data engineering teams : Experience in guiding a team (internal and/or external) of data engineers, architects, and analysts to deliver high-quality data solutions. Strategic planning and execution : Ability to develop and implement data strategies that align with enterprise goals, leveraging Azure and Snowflake for scalability and efficiency. Cross-functional collaboration and stakeholder management : Proven ability to communicate technical strategies to executive leadership and work closely with IT, analytics, and business teams. Project management proficiency : Experience with Agile and Scrum methodologies, particularly in data and software development projects managed within Azure DevOps. Technical Skills Strong proficiency in Azure ecosystem : Extensive experience with Azure DevOps for CI/CD, Azure Data Factory for ETL and orchestration, and Azure Infrastructure for data storage and compute management. Experience with Snowflake data platform : In-depth understanding of Snowflake’s architecture, including data warehousing, scaling, security, and performance optimization. Proficiency in GitHub and version control : Knowledge of best practices for code and data versioning in GitHub, including repository management and collaborative workflows. Experience with data modeling and architecture in a cloud environment : Ability to design, implement, and manage data pipelines and architecture on Azure and Snowflake. Data governance and security frameworks : Knowledge of regulatory and compliance standards, such as GDPR and CCPA, and data governance practices using Azure tools. Advanced SQL skills and experience with database management : Strong SQL expertise , ideally with both relational databases and cloud-native solutions like Azure SQL Database and Snowflake. Familiarity with analytics and reporting tools : Experience with visualization tools like Power BI.