Sky Zone

Human Resources

• Act as consultant and coach to field leaders.
• Develop workforce plans supporting succession readiness and talent mobility.
• Partner with HR COEs to deliver integrated solutions.
• Track workforce metrics and operational KPIs.
• Translate people initiatives into measurable business outcomes.
• Drive engagement initiatives and employee listening strategies.
• Facilitate leadership development and succession planning.
• Lead investigations and provide proactive risk-based guidance.
• Coach leaders through performance management and employment decisions.
• Partner with Legal on escalated matters.
• Ensure compliance with federal, state, provincial and local laws.
• Support DOL, EEOC and regulatory audit readiness.
• Utilize dashboards to identify workforce trends and risks.
• Conduct compliance reviews with field leaders.
• Monitor turnover, labor utilization and training compliance.
• Develop action plans to reduce organizational risk.
• Align workforce strategies with operational priorities.
• Leverage analytics and KPIs to improve outcomes.
• Drive HRBP operating rhythms and partnership cadences.

Human Resources Business Partner – HRBP

Customer Support

• Manage inbound and outbound guest interactions via email with professionalism and clarity.
• Accurately and confidently book parties and events following established procedures.
• Support membership inquiries, account updates, and standard retention conversations using approved guidelines.
• Resolve routine guest issues utilizing documented processes, tools, and resources.
• Consistently adhere to workflows, scripts, and brand communication standards.
• Achieve individual performance metrics related to quality, productivity, attendance, and service-level expectations.
• Identify and appropriately escalate complex, sensitive, or policy-exception situations.

Human Resources Business Partner – HRBP

Guest & Member Support Specialist I