AVANTIS

Customer Support

• responsible for creating a high-quality experience for learners
• provide phone and text support to empower learners
• assist learners in removing roadblocks
• educate learners about self-service resources
• respond to learners via various communication channels
• manage learner data using Salesforce and other systems
• support outbound call campaign efforts

Advising Support Representative

Business Intelligence Analyst

• Conduct analyses to identify business trends and inform strategic decisions
• Design, build and maintain analysis models
• Identify, extract and compile data to be analyzed
• Analyze data to identify trends, prepare and present findings
• Design operational reports to provide visibility to individual and business performance
• Develop metrics and measures that align with operational goals
• Collaborate with leadership to ensure business objectives are met
• Communicate effectively with leaders to recommend action, interpret results, and create effective presentations

Advising Support Representative

Planning and Reporting Analyst