auxmoney

General

• Own forecasting models: You take full responsibility for the forecasting of our unsecured consumer loan portfolios. You own models, build and enhance them on an ongoing basis.
• Run and improve monitoring: You track portfolio performance against forecast, surfacing drift, instability, and early warning signals, going beyond dashboards into real diagnosis of what is changing and why.
• Lead attribution analysis: You decompose actual-versus-forecast variances into their drivers, mix and volume, cohort composition, credit policy and product changes, macro, and collections performance and turn them into clear narratives stakeholders can act on.
• Build stress-testing and scenarios: You translate macro and business assumptions into portfolio-level outcomes that support planning and strategic decisions.
• Ensure governance and reproducibility: You own model documentation, assumptions, limitations, validation checks, change logs, and reproducible runs, keeping standards high in a scaling environment.
• Improve data and pipelines: You work with reporting to strengthen data quality, robust features, automation, and alerting.

Senior Asset Modelling, Forecasting Specialist

Social Media Manager

• Content creation: You support the planning, development and editing of relevant image, video and written content for publication across our communication platforms.
• Campaign management & analysis: You actively contribute to the organization and execution of campaigns, analyze their performance and work with the team to bring in new ideas to achieve our goals.
• Graphic and video editing: You edit images and videos to produce engaging content.
• Community management: You interact proactively with our community on all social media platforms and strengthen engagement with our end customers.
• Teamwork: You collaborate closely with Marketing and Brand Design to further develop our communication strategy and strengthen the brand across channels.

Working Student Social Media, Content Creation

Customer Success Manager

• Fachliches Sparring und Qualitätssicherung: Du entwickelst Kampagnenlogiken, Zielgruppensegmentierungen und Automatisierungsstrecken gemeinsam mit dem Team weiter und stellst fürs Team sicher, dass auch komplexe Setups zuverlässig funktionieren.
• Eigenverantwortung für komplexe Themen: Du übernimmst Fragestellungen ohne vorgefertigte Lösung, strukturierst diese eigenständig, koordinierst relevante Stakeholder und bringst sie erfolgreich zur Umsetzung.
• Analytik und datenbasierte Optimierung: Du analysierst Kampagnen KPIs, identifizierst Optimierungspotenziale in parallelen und komplexen Segmentierungslogiken (z.B. AND/OR-Verknüpfungen, Segmentierungskaskaden und Dateninkonsistenzen) und behältst zentrale Kennzahlen wie Revenue, Reach, Conversion und Unsubscribes im Blick.
• Kampagnenentwicklung und Testing: Du entwickelst neue Trigger, Zielgruppenansätze und Testkonzepte und arbeitest kontinuierlich an der Weiterentwicklung unserer CRM-Kampagnen und Automatisierungsstrecken.
• Zusammenarbeit über Teamgrenzen hinweg: Du arbeitest eng mit Kolleginnen und Kollegen aus BI, Product, Risk und Pricing zusammen und sorgst dafür, dass Ideen zu erfolgreichen Lösungen werden.

Senior CRM Marketing Manager – Repeat

• Day-to-day leadership: You lead a team of up to ten colleagues in telephone (inbound/outbound) and written communication and act as the primary contact in daily business.
• Ownership of customer management processes: You take responsibility for the processes in your area and manage them in day-to-day operations with a focus on efficiency and the customer experience.
• Performance and measures management: You are responsible for your team’s performance, work with KPIs and reports, and derive concrete measures to improve quality and productivity.
• Process work and projects: You support process-related topics and take on projects in your area of responsibility from planning through implementation to evaluation.
• Collaboration within the leadership setup: You work closely with other team leaders, supervisors and coaches/trainers to drive the development of the entire customer area.
• Complaints, data protection and standards: You hold overall responsibility for complaints and data protection requests within your team and ensure that processes, legal requirements and relevant industry standards are consistently adhered to in daily operations.
• Interface management: As a central interface to Legal, Compliance, ERM and other stakeholders, you coordinate complex cases and ensure that regulatory requirements are understood, correctly interpreted and continuously taken into account.
• Change and digitalization: You actively drive change, for example through optimized workforce planning, standardized processes, increased telephony and outbound communication, and the expansion of digital self-service and AI solutions, while always keeping the needs of our customers and colleagues in focus.

Team Leader, Customer Management

• Central point of contact for our customers: You will support our clients with their ongoing loans and insurance policies and assist them with all relevant matters.
• Active support for payment difficulties: In telephone and written contact with customers in challenging financial situations, you provide important support to our investors.
• Tailored solutions for borrowers: You work together with our borrowers to develop appropriate repayment solutions and contribute to long-term, stable customer relationships.
• Handling a wide range of customer inquiries: Whether by email, chat, post, or phone, you respond competently, reliably, and with a service-oriented approach.
• Collaboration with external partners: You manage correspondence with our external service providers in receivables management and ensure a smooth flow of information.
• Interface function within the company: You work closely with upstream and downstream departments to ensure efficient forwarding and processing of customer issues.
• Internal voice of our customers: You represent our customers’ interests within the company and help improve processes and decisions from a customer perspective.

Senior Asset Modelling, Forecasting Specialist

Working Student Social Media, Content Creation

Senior CRM Marketing Manager – Repeat

Team Leader, Customer Management

Customer Management Agent