Customer Management Agent

auxmoney

Customer Management Agent providing support and solutions for customers facing financial challenges in Germany. Engaging in customer correspondence and collaboration with external partners for seamless service delivery.

Posted 6/24/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Central point of contact for our customers: You will support our clients with their ongoing loans and insurance policies and assist them with all relevant matters.
Active support for payment difficulties: In telephone and written contact with customers in challenging financial situations, you provide important support to our investors.
Tailored solutions for borrowers: You work together with our borrowers to develop appropriate repayment solutions and contribute to long-term, stable customer relationships.
Handling a wide range of customer inquiries: Whether by email, chat, post, or phone, you respond competently, reliably, and with a service-oriented approach.
Collaboration with external partners: You manage correspondence with our external service providers in receivables management and ensure a smooth flow of information.
Interface function within the company: You work closely with upstream and downstream departments to ensure efficient forwarding and processing of customer issues.
Internal voice of our customers: You represent our customers’ interests within the company and help improve processes and decisions from a customer perspective.

Requirements

What you’ll need

Qualified training and professional experience: You have completed commercial vocational training (or an equivalent qualification) and have at least 3 years of relevant experience in debt management, customer service, or the banking sector.
Strong passion for customer satisfaction: You enjoy interacting with people and are committed to creating positive customer experiences.
High level of commitment and motivation: You work proactively, reliably, and bring a positive attitude to your daily work.
Strong affinity for digital platforms: You feel comfortable in online environments and can see things from both the customer’s and technical systems’ perspectives.
Excellent communication skills and empathy: Your sociability and empathetic nature help you engage professionally with a wide range of people.
Very good German skills, spoken and written: You express yourself clearly, confidently, and understandably in both oral and written German.
Composure in challenging situations: Even during difficult conversations or periods of increased workload, you remain calm and solution-oriented.

Benefits

Comp & perks

Flexibility for your life: Enjoy family-friendly working hours and a generous home-office policy so you can remain agile and flexible in every life situation.
Ergonomic work environment: For your days in the office we provide ergonomic workstations that offer a comfortable and healthy setup.
Autonomous work: Short decision-making paths allow you to work independently and contribute your ideas — with us you have room to take responsibility.
Grow with us: Develop your potential with numerous opportunities for shaping your role and personal development, and an annual development budget to achieve your professional and personal goals.
Team fun: Team spirit matters — we regularly host events and parties where fun is part of the program.
Mobility of your choice: Whether a season train ticket or a parking space — we support you in choosing your preferred mobility option.
Stay active: Keep fit with a discounted membership at Fitness First or Urban Sports Club or use our on-site fitness room to stay active after work and support your work-life balance.
Secure your future: Plan long-term — we offer contributions to company pension schemes to help secure your future.
Individual offers: We take your personal situation into account — whether you are a parent or enjoy traveling, we offer tailored benefits that fit your life.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

debt managementcustomer servicebanking sectorrepayment solutionsfinancial supportproblem-solving

Soft Skills

customer satisfactioncommunication skillsempathyproactivereliabilitypositive attitudecomposuresociability

Certifications

commercial vocational training