AutogenAI

Implementation Specialist

• Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption - this not a highly technical role.
• Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

Implementation Consultant – Bid Management

IT Support

• Proactively triage and resolve FreshService tickets for hardware, software, and access issues - escalating to the IT of Head when needed
• On-site support for laptops (macOS primarily, some Windows), including unboxing, enrollment, and handoff to new starters
• Meeting room AV support: displays, conferencing hardware, connectivity troubleshooting, pre-meeting checks
• Microsoft 365 first-line tasks: account provisioning, license assignment, group membership, Teams/SharePoint basics
• Intune device management support: enrolment, basic compliance troubleshooting, app deployment follow-up
• Assisting with IT onboarding and offboarding procedures
• Maintaining asset records and IT documentation
• Assist with compiling compliance documentation alongside our Head of Risk

IT Support Associate

Designer

• Act as the steward of the AutogenAI visual identity, ensuring consistency across all internal and external materials.
• Take full ownership of design deliverables from brief through to final execution.
• Approach each brief thoughtfully and deliberately to explore multiple routes before arriving at the most effective solution.
• Manage your own workflow, timelines, and priorities while collaborating closely with stakeholders across marketing, product, sales, and leadership.
• Maintain organised design systems, templates, and master files to ensure efficiency, scalability, and consistency as the company grows.
• Work collaboratively with internal stakeholders and support coordination with external agencies or specialists when required.

Mid-Weight Designer

Solutions Engineer

• Working hand-in-hand with Sales on new business acquisition
• Translating your proposal methodology into platform workflows and demo narratives
• Engaging prospects from opportunity qualification through evaluation and proof of concept
• Influencing product roadmap based on proposal workflow intelligence
• High visibility with enterprise proposal directors, capture managers, and C-suite buyers
• Translate proposal team processes into AutogenAI workflows, prompting strategies, and content generation paths
• Engage peer-to-peer with proposal professionals, understanding scoring criteria, proposal structures, and review cycles
• Create solution narratives demonstrating how the platform fits their proposal methodology and delivers measurable cycle time reduction
• Build customer demos using prospect's actual RFP and supporting materials in our demo environment - giving them the full feel for how the platform fits their specific proposal requirements
• Showcase real proposal lifecycle stages: capture, planning, RFP parsing, content creation, review cycles, compliance checks, and submission
• Maintain demo asset library designed to show industry-specific value
• Configure and manage short-term evaluation environments for hands-on testing
• Build out sample data, templates, prompts, content libraries, and governance settings
• Partner with Account Executives from opportunity qualification through close
• Lead expert-to-expert conversations with proposal managers, proposal directors, capture managers, and procurement teams
• Jump into sprints and product development initiatives with frequent consultation with the Build Team.

Principal Proposal Solutions Consultant

Full-stack Engineer

• Supporting our US-specific infrastructure as part of a team: A lot of our engineering functions are based in the UK, but we have US-specific hosting requirements due to our FedRAMP High authorization. This means we need folks onshore in the USA to support this. This is a strategic business focus for the company. To this end, you’ll be part of an oncall rotation for this environment.
• Building and maintaining application infrastructure: This is the layer of the product that isn’t tied to a specific feature, but impacts the whole product – e.g. auth, RBAC, logging, monitoring. You will work closely within your team to make major improvements and changes to the application infrastructure.
• Improving the developer experience at AutogenAI: This encompasses deployment pipelines, local/remote development tooling, and anything that might improve the developer experience. This will be a combination of planned major improvements, and ad hoc improvements that you might spot and implement in an agile way.
• Collaborating with the wider engineering team: you will have a lot of autonomy in this role to suggest the next improvements to implement; this means you should be building ties with the wider engineering team so you can figure out what might help them. You will collaborate with them through joint projects, troubleshooting, and knowledge sharing.

Implementation Consultant – Bid Management

IT Support Associate

Mid-Weight Designer

Principal Proposal Solutions Consultant

Senior Software Engineer, Platform