AutogenAI

Full-stack Engineer

• Building and maintaining application infrastructure: This is the layer of the product that isn’t tied to a specific feature, but impacts the whole product – e.g. auth, RBAC, logging, monitoring. You will work closely within your team to make major improvements and changes to the application infrastructure.
• Improving the developer experience at AutogenAI: This encompasses deployment pipelines, local/remote development tooling, and anything that might improve the developer experience. This will be a combination of planned major improvements, and ad hoc improvements that you might spot and implement in an agile way.
• Collaborating with the wider engineering team: You will have a lot of autonomy in this role to suggest the next improvements to implement; this means you should be building ties with the wider engineering team so you can figure out what might help them. You will collaborate with them through joint projects, troubleshooting, and knowledge sharing.

Junior/Mid-level Software Engineer – Platform

Customer Success Manager

• Customer Relationship Management: Serve as the main point of contact for your portfolio of Mid-Market customers, fostering strong relationships with day-to-day users and executive stakeholders to drive product adoption and satisfaction.
• Post-Sales Activities: Manage all aspects of the post-sales customer journey, including renewals, up-sell opportunities, and expansion into new divisions or regions, in collaboration with the Sales team.
• Onboarding & Implementation: Work closely with the Professional Services team to ensure seamless onboarding, training, and ongoing support for new customers.
• Customer Health Monitoring: Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success and satisfaction.
• Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer-focused events.
• Product Feedback & Insights: Act as the voice of the customer by providing valuable feedback to the Product team, influencing product development and feature enhancements.
• Strategic Cadence Meetings: Lead scheduled check-ins and review sessions to assess customer goals, challenges, and progress, ensuring they achieve their desired ROI with AutogenAI’s solutions.
• Cross-functional Collaboration: Partner with internal teams, including Sales, Marketing, and Product, to enhance the customer experience and drive business growth.

Enterprise Customer Success Manager

Implementation Specialist

• Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
• Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

Implementation Consultant

Consultant

• Act as a trusted advisor on tender strategies, RFP responses, and proposal language—translating your subject matter expertise into actionable insights.
• Lead bid-specific training sessions, providing hands-on support to upskill bid teams as they onboard and scale usage of the platform.
• Expertise in bid process and procedures (e.g. Shipley, APMP), to enable efficient understanding of the customer’s processes and best align AutogenAI to them.
• Partner with our Customer, Sales, and Product teams to tailor platform usage to each client’s needs, embedding structured processes and scalable workflows.
• Support the creation and refinement of reusable content libraries, helping customers build winning, repeatable proposal assets.
• Lead training sessions and provide hands-on support to bid teams as they onboard and scale usage of the platform.
• Channel client and personal insights, as an experienced bid specialist, back into our product development roadmap to continually improve the platform’s functionality and relevance.
• Work cross-functionally with Sales, Customer Success, and Product teams to deliver a seamless and value-rich experience for clients.

Proposal Consultant

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Project Manager

• Project Leadership: Manage and oversee end-to-end Implementation for enterprise customers, ensuring timely and successful delivery.
• Implementation Methodology: Develop and implement a scalable Implementation framework tailored to enterprise clients.
• Change Management: Provide expert guidance on organizational change and user adoption strategies, addressing challenges unique to AI-driven tools.
• Customer Engagement: Strengthen and maintain C-Suite relationships during Implementation, ensuring alignment with business objectives.
• Handover Optimisation: Establish a structured transition process from Implementation to Customer Success teams, ensuring continuity and maximising long-term retention.
• Collaboration: Partner with Implementation Specialists, Sales, Customer Success, Product teams to ensure a seamless customer experience.

Implementation Project Manager

Site Reliability Engineer

• Cloud Infrastructure: Build and maintain secure, scalable, and performant infrastructure across AWS and Azure.
• DevSecOps Tooling: Contribute to automation, CI/CD pipelines, observability, and internal tooling to ensure developers can work efficiently and securely.
• Compliance Enablement: Support technical conversations and architecture planning for US and international federal compliance frameworks.
• Customer Support: Assist in building and maintaining customer-specific integrations with enterprise systems in regulated environments.
• Operational Reliability: Ensure uptime, reliability, and security through strong incident response practices and infrastructure-as-code.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, and Security to align infrastructure with business needs.
• Depending on seniority: Take ownership of complex system design, lead technical initiatives, and mentor junior engineers.

DevSecOps Engineer

• Design, build, and deliver features that solve real-world user problems, with an emphasis on back-end systems.
• Tackle challenges with creativity and pragmatism, balancing technical best practices with delivering business outcomes.
• Work closely with Product Managers, Designers, and other Engineers to refine requirements, gather feedback, and iterate on solutions quickly.
• Write clean, well-tested, maintainable code and contribute to team standards, tools, and documentation.
• Help monitor and troubleshoot live systems, supporting team efforts to improve reliability and scalability.
• Contribute to stand-ups, retros, and planning sessions with ideas, insights, and thoughtful feedback.
• Build reliable, performant systems for a scalable AI-powered SaaS platform and collaborate across the Build team.

Software Engineer

• Own U.S. federal and commercial deployments and serve as the senior‑most technical security authority companywide.
• Steer Kubernetes‑based platform across AWS, Azure, federal cloud, and custom/on‑prem environments.
• Help meet federal security requirements and set the bar for secure-by-default engineering.
• Support outward-facing technical and security discussions and assist in creation and maintenance of supporting materials.
• Build and maintain secure, scalable, and performant infrastructure across AWS and Azure.
• Contribute to automation, CI/CD pipelines, observability, and internal tooling to ensure developers can work efficiently and securely.
• Support technical conversations and architecture planning for US and international federal compliance frameworks.
• Assist in building and maintaining customer-specific integrations with enterprise systems in regulated environments.
• Ensure uptime, reliability, and security through incident response practices and infrastructure-as-code.
• Partner closely with Product, Engineering, and Security; report to VP Platform; mentor junior engineers and lead technical initiatives (depending on seniority).

Senior/Principal DevSecOps Engineer

Marketing

• Lead the company’s global inbound and organic marketing strategy, ensuring consistency and alignment across international markets.
• Design and implement SEO programs, content optimisation initiatives, and inbound lead-generation frameworks to drive traffic, engagement, and pipeline growth.
• Manage the planning, promotion, and delivery of digital events to expand brand reach and support business development.
• Own the company’s global social media strategy, ensuring consistent messaging and professional brand representation.
• Provide leadership and editorial oversight to cross-regional content teams, maintaining high standards of quality, accuracy, and strategic alignment.
• Oversee campaign messaging and copy development, ensuring advertising initiatives align with brand positioning and support lead-generation goals.
• Create and oversee strategic marketing content, ensuring consistency of brand messaging and alignment with business objectives.
• Manage budgets to deliver cost-effective inbound and organic marketing programs.
• Work with executive leadership to align inbound and organic marketing strategy with overall business growth objectives.
• Analyse market and competitor trends to inform inbound strategy and maintain competitive positioning.

Organic Inbound Marketing Manager – Global

• Act as a trusted advisor on tender strategies, RFP responses, and proposal language, translating expertise into actionable insights.
• Lead bid-specific training sessions and provide hands-on support to upskill bid teams during onboarding and scaling of the platform.
• Enable clients by aligning AutogenAI with their bid processes (e.g., Shipley, APMP) and tailoring initial training to customer processes.
• Partner with Customer, Sales, and Product teams to implement tailored platform usage, embedding structured processes and scalable workflows.
• Support creation and refinement of reusable content libraries to help customers build repeatable proposal assets.
• Channel client and personal insights back into the product development roadmap to improve platform functionality and relevance.
• Collaborate cross-functionally to deliver a seamless and value-rich experience for clients.