AutoFi

Solutions Engineer

• Reporting into the Head of Dealer Implementations, the Onboarding Specialist plays an integral role in working directly with our Dealer Partners to set them up for success with AutoFi’s suite of products and services.
• Navigate the presentation, collection and use of key information directly with Dealership personnel and their associates, while collaborating effectively with Configuration Specialists, Sales, Account Management and Strategic Adoption to ensure expectations are managed, work is progressing appropriately and achievable timelines to launch are respected.
• Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch.
• Guide Dealer Partners through the Implementation cycle.
• Thoroughly track all assigned Dealer Implementations, reporting on overall status and progression against milestone target dates.
• Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features.
• Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience.
• Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing.

Dealer Onboarding Specialist – Automotive Software Implementation

• Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback.
• Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes.
• Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place.
• Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed.
• Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
• Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience.
• Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome.
• Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness.
• Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate.
• Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary.
• Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures.
• Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements.
• Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle.