Autodesk

Senior Principal Experience Operations Program Manager

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: Portland • California • Oregon • United States

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Salary

💰 $132,000 - $235,950 per year

Job Level

Senior

About the role

  • Provide operational oversight for experience execution across Design, Product, Engineering, Research, and User Success for a new product experience
  • Partner closely with senior leaders to ensure they have the visibility, context, and materials needed to understand escalations, make informed decisions, and stay aligned on North Star product strategy
  • Drive alignment on priorities, milestones, decisions, and dependencies across leadership and working teams
  • Create connective tissue across multiple workstreams, maintaining a strong pulse on overall program health and stepping in where needed to unblock progress
  • Ensure experience vision and design intent are clearly documented, communicated, and carried through implementation to delivery
  • Establish and maintain effective operating rhythms that enable high-quality outcomes without creating unnecessary process
  • Track and manage risks, gaps, escalations, and trade-offs, ensuring timely resolution and appropriate leadership visibility
  • Coordinate workflows, handoffs, and decision-making across teams to support a cohesive end-to-end customer experience
  • Partner with design, product, and engineering leaders to ensure experience decisions are actionable, feasible, and executed with fidelity
  • Monitor progress against key commitments and follow through to ensure decisions translate into measurable execution
  • Track progress of milestones and dependencies with rigor
  • Create weekly status reports to shore up progress, celebrations, challenges, mitigations, and asks
  • Operate effectively in a fast-moving, ambiguous environment while balancing immediate delivery needs with longer-term organizational design
  • Manage external vendors and partners to drive quality results, maintain alignment with internal teams, and adapt execution as needs evolve
  • Build leadership confidence and buy-in around partner plans, deliverables, and execution approaches where needed
  • Improve team rigor through scalable tools, practices, and frameworks that strengthen consistency, accountability, and visibility
  • Support continuous improvement in how experience work is planned, reviewed, and delivered across the organization
  • Leverage AI-enabled tools and workflows where appropriate to improve operational efficiency, visibility, decision-making, and execution quality

Requirements

  • 10-12+ years of experience in design operations, program management, product operations, experience operations, or a related cross-functional leadership role
  • Proven experience leading complex operational execution across design, product, engineering, research, and other cross-functional teams
  • Proven experience partnering with senior leadership teams on complex initiatives, including driving alignment, surfacing risks, managing escalations, and enabling effective decision-making
  • Strong ability to drive alignment and accountability across multiple stakeholders without direct authority
  • Demonstrated success managing cross-functional dependencies, execution risks, and operational follow-through in fast-moving, ambiguous environments
  • Experience translating product strategy, experience strategy, and design decisions into clear execution plans and team actions
  • Excellent communication, facilitation, and synthesis skills, with the ability to support both executive-level discussions and working team execution
  • Strong operational judgment, attention to detail, and ability to balance rigor with speed
  • Deep understanding of end-to-end product development processes and experience design workflows
  • Comfort operating in dynamic, evolving team environments, including helping stand up new structures and ways of working while managing day-to-day delivery
  • Experience managing external vendors or strategic partners to deliver high-quality outcomes in close coordination with internal teams
  • Familiarity with AI tools and modern ways of working that improve coordination, decision-making, and execution effectiveness
Benefits
  • Health and financial benefits
  • Time away and everyday wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
design operationsprogram managementproduct operationsexperience operationsoperational executioncross-functional leadershipexecution plansproduct development processesexperience design workflowsrisk management
Soft Skills
communication skillsfacilitation skillssynthesis skillsoperational judgmentattention to detailalignment and accountabilitydecision-makingadaptabilitycollaborationleadership