Autism Parenting Magazine

Customer Support

• 🧩 Provide exceptional email and chat support with timely, accurate, and empathetic responses
• 📬 Document customer interactions, track issues, and escalate complex inquiries as needed
• 💬 Respond to social media messages and comments professionally, maintaining a positive brand presence
• 📅 Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
• 🚀 Perform tasks like data entry, summit hosting, and email outreach
• 🤝 Collaborate with internal teams to improve processes, systems, and the overall customer experience
• 🕒 Communicate clearly during meetings, camera use encouraged to foster connection

Customer Service Representative

• Provide exceptional email and chat support with timely, accurate, and empathetic responses
• Document customer interactions, track issues, and escalate complex inquiries as needed
• Respond to social media messages and comments professionally, maintaining a positive brand presence
• Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
• Perform tasks like data entry, summit hosting, and email outreach
• Collaborate with internal teams to improve processes, systems, and the overall customer experience
• Communicate clearly during meetings, camera use encouraged to foster connection