Aurum Software

Customer Success Manager

• Centralize, orchestrate and elevate the communication strategy with the customer base for the Astrea product.
• Create and manage the communication ecosystem, acting as the focal point between Marketing, Product, CX and other teams.
• Ensure consistency, strategic segmentation and impact on the business’s key metrics.

Senior CRM Analyst

Data Analyst

• Create and maintain dashboards, reports and metrics that translate complex data into actionable insights, using Business Intelligence (BI) tools (such as Tableau, Power BI, Looker, Google Sheets).
• Collaborate with Product, Customer Success (CS), Support and Sales & Marketing (S&M) teams performing exploratory analyses to identify trends, anomalies and business opportunities, and communicate results clearly to non-technical stakeholders.
• Consolidate product data while working with other areas, manage and follow up on deadlines and shared SLAs for requests and integrations.
• Ensure the accuracy and integrity of provided data by performing regular checks and validations.
• Extract, clean and model data in relational databases (PostgreSQL, MySQL and BigQuery) using SQL, and perform direct extractions from tools (Pipedrive, CustomerX, Notion, Intercom, Oroboro).
• Develop integrations and automations using various tools and sourcing data from different systems.
• Document and organize deliverables, contributing to the creation of a knowledge base accessible to the team.
• Provide technical support and guidance to other analysts and business users on the correct use of data sources and BI tools.

Mid-Level Data Analyst

Marketing

• Performance management: lead the strategy and day-to-day operation of Astrea's performance campaigns (web and app), with full focus on conversion and cost efficiency.
• Continuous optimization: monitor metrics daily, optimize campaigns based on results and ensure frequent creative rotation, linking creative performance to the user journey and managing briefs and requests for new assets (videos, testimonials, static images, etc.).
• Budget management: be responsible for managing the paid media budget, including monthly allocation, biweekly forecast reviews, passing on savings, and monthly close-out with leadership.
• Analysis and reporting: prepare and present performance reports (weekly, biweekly, and monthly), connecting data to clear hypotheses, learnings, and next steps for teams.
• Strategic alignment: act as the main media point of contact for the Commercial team, responsible for turning sales signals and feedback into rapid campaign adjustments, cross-referencing data to improve funnel quality and ensure lead quality.
• Partner management: maintain a strategic relationship with account managers (Meta, Google), jointly planning a testing roadmap and validating recommendations based on business context.
• Influencer management: manage relationships with active influencers, providing clear briefs for sponsored content, advising on the use of UTMs/coupons, and ensuring compliance with boosting/paid promotion rules.
• Tactical support: support top-of-funnel campaigns and other business areas, maintaining close partnership and ongoing collaboration with other paid media professionals.

Senior Marketing Analyst – Paid Media

Email Marketing Manager

• Own and be the driving force behind our primary lead nurturing and customer relationship channel.
• Lead end-to-end strategy: from content planning to managing the platform (RD Station).
• Write copy, optimize automations, and analyze performance.
• Maintain the health of our contact database and plan A/B tests.
• Convert leads into qualified trials, ensuring both quality and sufficient volume for the business.

Senior Marketing Analyst – Email Marketing

Copywriter

• Develop the creative concept for marketing campaigns aligned with the brand purpose and business objectives (awareness, lead generation, etc.).
• Translate research and planning insights into creative and innovative executions.
• Structure and present ideas clearly and convincingly, defending the creative rationale behind proposals.
• Plan, together with the team, content developments and editorial calendars derived from main campaigns for multiple channels.
• Write persuasive copy for different formats and objectives, such as landing pages, online and offline media ads, emails and engagement flows.
• Create scripts for videos.
• Develop user-focused text for Aurum’s website (UX Writing).
• Act as the guardian of Aurum’s brand tone of voice and of the Astrea and Themis products, ensuring consistency across brand, product and initiative fronts (events, portal, etc.).
• Conceptually and textually review materials produced by other areas.
• Ensure campaign alignment with the Marketing, Sales and Customer Success teams, facilitating integrated communication and execution.
• Actively participate in the production stage of assets and campaigns, ensuring fidelity to the original idea.
• Use creativity and data analysis to support decision-making and optimize the performance of assets and content.
• Monitor success metrics for deliveries, such as trial sign-ups, CTR (Click-Through Rate), conversion rates and brand positioning.

Mid-level Copywriter

Public Relations

• Act in the first stage of our sales cycle. You will be responsible for contacting leads who are in the software trial phase in a strategic and investigative manner across multiple channels;
• Using inbound sales techniques and methodologies (such as SPIN Selling and BANT), you will assess whether leads fit the profile and meet the necessary triggers to progress in the buying process. You will then route qualified, engaged leads to the Sales team or discard leads with a bad fit;
• The entire team works to keep leads engaged during the trial period. To do this, you should focus on delivering product value in interactions, answering possible questions via chat, phone, or WhatsApp;
• You should conduct investigative conversations and handle objections that might prevent potential leads from moving forward with a purchase;
• You should maintain solid pipeline management, keeping your activities organized and our CRM up to date in accordance with our Qualification Flow and Cadence;
• Work as part of a team, studying, proposing improvements, and monitoring individual and team metrics.

Junior Pre-Sales Analyst

Full-stack Engineer

• Full Stack Development: Actively contribute to the development and maintenance of applications, working on both backend (Java/Kotlin, Node.js, Spring Boot) and frontend (AngularJS, React).
• Technical Lead: Serve as the primary technical reference for the team, mentoring mid-level and junior developers in solving complex problems and designing solutions, helping them grow professionally.
• Project and Task Management: Organize the technical workflow, plan sprints, set priorities, and monitor task execution to ensure predictability and on-time delivery. Maintain alignment with stakeholders.
• Technical Debt Management: Map, organize, prioritize, and plan work to reduce the technical debt backlog, improving code health and scalability.

Senior Fullstack Developer

DevOps Engineer

• Promote a DevOps culture, strengthening integration between development teams and operations to create better alignment and more integrated, automated processes.
• Work together with Technology teams on support requests and implementation of improvements in the continuous integration processes of their projects.
• Implement, monitor and operate CI/CD solutions (continuous integration/continuous delivery).
• Implement, operate and monitor Kubernetes clusters on GCP.
• Manage access to cloud environments and monitoring tools.
• Document team resources and processes.

DevOps Developer, Mid-Level

• Work alongside designers, product managers, and other developers to align project requirements.
• Develop and maintain web applications involving both client-side (frontend) and server-side (backend) components.
• Develop APIs and web services.
• Implement front-end features — use HTML, CSS, JavaScript (and frameworks like Vue.js or React) to build interactive, responsive interfaces.
• Integrate with external services — connect the application with third-party services such as payment gateways, social networks, and email-sending platforms.
• Testing and debugging — perform unit and integration tests, and debug code to resolve functional and performance issues.
• Implement security measures — apply security best practices to protect data and secure the application, including prevention against SQL Injection and XSS.
• Code documentation — maintain clear, up-to-date documentation to facilitate code understanding and maintenance.
• Collaborate with cross-functional teams — work with designers, product managers, and other developers to align project needs.
• Ensure application scalability and performance — optimize code and architecture to support growth in users and transactions.
• Maintain code quality and standards — follow programming best practices, including Clean Code principles and architectural patterns, to ensure readable and efficient code.
• Adopt and implement new technologies — stay aware of new technologies and development methods to improve existing solutions.
• Manage code versioning — use tools like Git for version control to facilitate teamwork and track changes.
• Troubleshoot technical issues — identify and resolve complex functionality and compatibility problems among application components.
• Monitor and maintain production systems — perform server and system monitoring and maintenance to ensure stability and minimize downtime.