Aurum Software

Analyst

• First of all, we'd like to tell you a little more about who we are. Shall we?
• Nice to meet you — we are Aurum! 🖤
• We are an established company in the legal software market. We use the most innovative technologies to enable a new way of practicing law. Our work helps thousands of lawyers manage their tasks better and increase their daily productivity. Pretty cool, right?
• Want to know a secret? We can only do all of this because we have the best people here. 😎
• And what do we call this crew? #AureanPeople. Today we are more than 200 people across Brazil and we also have support from our offices in Florianópolis (SC) and São Paulo (SP). No matter where we are, our culture is the same, always guided by our values.
• With the support of such amazing people, strong values and a great culture, we have earned the Great Place to Work™ certification 10 times, and in 2024 we were well positioned in all three rankings we participated in.
• And do you know what we look for in the people who join our team?
• We're looking for professionals who value autonomy, responsibility, teamwork, continuous learning, collaboration, communication, and of course closeness and transparency! If you identify with this kind of environment, we're already starting to match! 🥰
• We consider every person on our team unique and special, so everyone is welcome — we provide a safe environment for our Aureans to express themselves as they are.
• 📌 Within the CS team your mission will be: Lead portfolio management strategically, promoting healthy client evolution and sustainable base growth, acting with individual responsibility, continuous dialogue, relational proximity and team spirit. We expect an attitude that balances career development and collective impact, understanding that customer longevity and the quality of the partnership are at the center of decisions and deliverables.
• 👉 One important note about this role: the work model is 100% Remote!

Customer Success Analyst (Mid-Level)

Marketing

• Analisar e monitorar sinais da base de clientes (dados de uso, perfil e engajamento) para identificar oportunidades claras de expansão;
• Planejar e executar campanhas de Upsell e Cross-sell, definindo segmentação, canais e mensagens focadas em valor e benefícios do produto;
• Atuar em conjunto com a liderança e o time Comercial para definir a priorização de contas e a estratégia de abordagem (automatizada vs. humana);
• Otimizar a régua de relacionamento com a base, garantindo que os contatos sejam relevantes e oportunos, evitando a saturação de mensagens;
• Acompanhar e reportar métricas de sucesso da expansão: Taxa de Conversão, Receita de Expansão e eficácia das campanhas;
• Criar hipóteses e rodar testes para validar quais gatilhos e argumentos geram maior engajamento e venda na base;
• Retroalimentar as áreas de Produto e Vendas com insights sobre o comportamento dos clientes impactados pelas campanhas.

Analista de Marketing Pleno – Foco Expansão base de clientes

Sales

• Lead, develop and monitor the commercial/sales team;
• Ensure the operation's commercial targets are met;
• Design, monitor and optimize the sales funnel and pipeline;
• Analyze performance indicators (conversion, average deal size, sales cycle, forecast);
• Lead management rituals (team meetings, 1:1s, performance follow-ups);
• Directly engage in strategic negotiations and key accounts;
• Identify process bottlenecks and propose continuous improvements;
• Define and track commercial OKRs aligned with the operation's strategy;
• Work closely with Marketing, Customer Success and other operational areas;
• Act as the voice of the market and prospective customers within the organization;

Commercial Coordinator

Customer Success Manager

• Centralize, orchestrate and elevate the communication strategy with the customer base for the Astrea product.
• Create and manage the communication ecosystem, acting as the focal point between Marketing, Product, CX and other teams.
• Ensure consistency, strategic segmentation and impact on the business’s key metrics.

Senior CRM Analyst

Data Analyst

• Create and maintain dashboards, reports and metrics that translate complex data into actionable insights, using Business Intelligence (BI) tools (such as Tableau, Power BI, Looker, Google Sheets).
• Collaborate with Product, Customer Success (CS), Support and Sales & Marketing (S&M) teams performing exploratory analyses to identify trends, anomalies and business opportunities, and communicate results clearly to non-technical stakeholders.
• Consolidate product data while working with other areas, manage and follow up on deadlines and shared SLAs for requests and integrations.
• Ensure the accuracy and integrity of provided data by performing regular checks and validations.
• Extract, clean and model data in relational databases (PostgreSQL, MySQL and BigQuery) using SQL, and perform direct extractions from tools (Pipedrive, CustomerX, Notion, Intercom, Oroboro).
• Develop integrations and automations using various tools and sourcing data from different systems.
• Document and organize deliverables, contributing to the creation of a knowledge base accessible to the team.
• Provide technical support and guidance to other analysts and business users on the correct use of data sources and BI tools.

Customer Success Analyst (Mid-Level)

Analista de Marketing Pleno – Foco Expansão base de clientes

Commercial Coordinator

Senior CRM Analyst

Mid-Level Data Analyst