Aurum Software

Public Relations

• Realizar o primeiro contato com leads inbound gerados pelas ações de marketing, garantindo agilidade no tempo de resposta.
• Executar prospecção ativa (outbound) via telefone, e-mail, LinkedIn e WhatsApp, seguindo cadências previamente definidas.
• Pesquisar e mapear escritórios de advocacia e departamentos jurídicos corporativos aderentes ao ICP do Themis.
• Identificar dores, desafios e contexto operacional dos potenciais clientes, com foco em entender o cenário atual de gestão jurídica.
• Realizar a qualificação inicial das oportunidades, aplicando critérios definidos pelo time comercial.
• Agendar reuniões de demonstração para os executivos de vendas.
• Registrar e atualizar todas as interações e informações no CRM, mantendo o pipeline organizado e confiável.
• Apoiar a construção e higienização das listas de prospecção.
• Acompanhar seus próprios indicadores de produtividade e conversão (contatos realizados, taxas de resposta, reuniões agendadas).
• Participar de treinamentos sobre o produto, mercado jurídico e técnicas de prospecção.

Analista de Pré-Vendas Júnior

Marketing

• Liderar a squad de Aquisição, garantindo que o time opere de forma estratégica.
• Construir e acompanhar a estratégia de aquisição de novos clientes e trials.
• Conectar todos os canais do time — mídia paga, CRM, e-mail, copy.
• Garantir que as pessoas do time se desenvolvam e tenham autonomia.
• Conduzir 1:1s recorrentes com cada pessoa do time, acompanhando desenvolvimento, bem-estar e desafios.
• Apoiar o crescimento profissional das pessoas lideradas.
• Criar e monitorar o forecast de metas, resultado e investimento da área.
• Acompanhar métricas de receita e performance.
• Puxar as cerimônias de planejamento estratégico semanal do time de marketing.

Coordenador de Marketing – Aquisição

Manager

• Define and evolve Astrea’s technology vision and architecture, establishing a concrete plan to modernize the stack and reduce technical debt aligned with the product roadmap.
• Make strategic technical decisions for the product — architecture, technology choices, build vs. buy trade-offs — ensuring they support Astrea’s evolution and growth, including decisions on AI adoption and productivity tools that increase the team’s delivery capacity.
• Anticipate technology trends in the legaltech and B2B SaaS markets to ensure continuous innovation and the product’s technical competitiveness.
• Define and monitor key technology KPIs and OKRs for the product area, reporting results to the CPO and providing data-driven insights for decision-making.
• Define, implement and evolve software engineering processes, tools, and practices — CI/CD, quality, automated testing, code review, releases — ensuring high cadence and reliability of deliveries.
• Collaborate closely with the Director of Product and Technology in building and refining the Astrea product roadmap, ensuring technical feasibility, realistic estimates, and delivery velocity.
• Ensure delivery teams operate with high productivity and quality, promoting modern engineering practices and smart AI adoption to triple delivery capacity.
• Coordinate technical dependencies across product teams, ensuring alignment, integration and no bottlenecks in the development flow.
• Map and proactively address accumulated technical debt, prioritizing initiatives with the greatest impact on performance, stability and delivery speed.
• Ensure Astrea maintains high performance, availability and reliability in production, with a constant focus on the end-user experience.
• Define and monitor product performance and availability SLAs, establishing monitoring, alerting and incident response processes.
• Lead the solutions team, ensuring customer technical issues are resolved quickly, with quality and that learnings are fed back to the product team.
• Oversee the performance team in proactively identifying and fixing bottlenecks, ensuring product scalability as the customer base grows.
• Lead, develop and hold accountable the technical leadership across the 4 teams for their area results.
• Build and maintain a high-performance engineering culture grounded in autonomy, ownership, continuous improvement and innovation.
• Attract, develop and retain high-performing technical talent, ensuring continuous growth of team members.
• Promote a data-driven culture and evidence-based decision making within the product technology teams.
• Manage the product technology budget with a focus on efficiency, prioritizing investments with the highest strategic return for the roadmap.
• Identify and implement process, tooling and automation improvements that increase team productivity and efficiency.
• Negotiate tools, licenses and technology services used in product development and operation.
• Evaluate and recommend adoption of AI and automation tools in the development cycle, focusing on measurable productivity gains for the teams.

Technology Manager II

Analyst

• Monitor and evaluate key performance indicators (KPIs) related to customer experience, such as satisfaction, loyalty, retention and NPS (Net Promoter Score).
• Map, analyze, diagnose and continuously update the end-to-end customer journey, with a surgical focus on critical moments: First Use (first value), Onboarding, retention and habit formation.
• Develop and implement strategies to improve customer communication and engagement throughout their journey.
• Propose and deliver training/presentations for the customer service team to improve service skills and the ability to provide an exceptional experience.
• Monitor market trends and best practices in customer experience for legaltechs and continuously implement innovations/improvements to our customer journey.
• Prepare management reports and dashboards on customer experience, providing actionable insights and strategic recommendations to the Executive Board.
• Propose and implement customer loyalty and retention programs.
• Act as the technical and strategic bridge between the customer and internal areas, translating mapped pains and behaviors (Voice of the Customer - VOC) into detailed action plans and clear guidance for Product (usability), CS Marketing (education and communication) and CS (support) teams.
• Interview internal and external customers about interaction flows during the journey.
• Diagram customer journeys and constantly review the support/service flow to propose actions focused on retention.

Senior Journey Analyst

• Generate value for clients during the Onboarding phase by ensuring they can implement Astrea into their routines, facilitating law firm management.
• Conduct consultations and webinars strategically, ensuring a valuable experience and supporting clients in the best use of the platform.
• Manage absences and rescheduling (no-shows), performing follow-up actions to maximize the uptake of support opportunities.
• Organize and prioritize daily work, balancing support activities, client follow-ups, and operational tasks.
• Drive engagement across the client portfolio, monitor the customer journey, identify opportunities for evolution and anticipate potential bottlenecks.
• Act in at-risk cancellation situations, applying pre-retention strategies to increase perceived value and reduce early churn.
• Contribute to achieving team objectives and KRs, supporting platform adoption, customer success, and business results.
• Identify opportunities for improvement and value generation, using insights from interactions to support the evolution of the customer experience.
• Monitor portfolio metrics and results, contributing to data-driven decision-making and the continuous improvement of the operation.

Junior Onboarding Analyst

Data Analyst

• Ensure the quality, organization and reliability of the data used by Marketing and Sales.
• Administer and evolve the CRM, automations, integrations and tools that support the revenue operation, including migration, implementation and governance projects.
• Map, document and improve processes along the customer journey, from demand generation to retention and expansion.
• Build dashboards, reports and analyses that support leadership decision-making.
• Identify bottlenecks in conversion, productivity, activation and retention, proposing data-driven solutions.
• Support the definition, monitoring and evolution of key Sales & Marketing metrics.
• Create automations that reduce operational tasks and increase team efficiency.
• Develop commercial prioritization models, deal distribution and lead scoring.
• Connect marketing, sales, product and customer experience data to generate more comprehensive business analyses.
• Explore practical AI applications to increase productivity, automate processes and improve the quality of analyses.

Analista de Pré-Vendas Júnior

Coordenador de Marketing – Aquisição

Technology Manager II

Analista de Pré-Vendas Júnior

Senior Journey Analyst

Junior Onboarding Analyst

Mid-level Data Analyst