Audiohook

Customer Success Manager

• Serve as primary client contact for active accounts once onboarding is complete.
• Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
• Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.
• Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.
• Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).
• Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).
• Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.
• Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.
• Act as liaison between clients and internal teams on priorities, timelines, and deliverables.
• Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.
• Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
• Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
• Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
• Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

Client Success Manager

Account Executive

• Proactively source, qualify, and close new business to achieve and exceed quarterly and annual sales targets set by Audiohook Corporation
• Manage the full sales cycle, including prospecting, discovery, solution-selling, negotiating, and closing new contracts
• Maintain and grow long-term client relationships, including driving renewals, upsells, and cross-sell opportunities
• Provide accurate sales forecasts and maintain up-to-date records of pipeline activity in the company CRM
• Collaborate with internal teams including client services, marketing, and product to ensure optimal client satisfaction and account growth
• Maintain current knowledge of the digital audio advertising landscape, competitive offerings, and Audiohook products and solutions
• Represent Audiohook Corporation with professionalism, integrity, and a commitment to delivering value to clients
• Employee may be required to perform other duties as assigned by management, consistent with the objectives of the position and the needs of Audiohook Corporation

Client Success Manager

Sales Executive