AudioEye

Account Manager

• Drive success for existing partners by identifying opportunities to expand and strengthen the partnership
• Maintain or increase partner renewal rates by delivering exceptional support, identifying growth opportunities, and ensuring partners achieve their business goals
• Expand revenue opportunities through strategic service expansion
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth by fostering greater advocacy and referenceability
• Manage partner success activities including onboarding, ongoing maintenance & monitoring, training, professional services, customer support, renewals, expansion, advocacy, GTM initiatives

Senior Partner Account Manager

• Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors while becoming an expert in the product and educating customers on the best practices and benefits
• Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
• Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders
• Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion
• Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)
• Consistently prepare account success maps, defining the account status and next actions
• Maintain a revenue base by negotiating and managing account retention and renewal
• Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management

Enterprise Account Manager

• Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base
• Develop trusted advisor relationships with key accounts, key customer stakeholders, and executive sponsors
• Become an expert in the product and on educating customers on the best practices and benefits
• Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
• Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders
• Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion
• Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)
• Consistently prepare account success maps, defining the account status and next actions
• Maintain a revenue base by negotiating and managing account retention and renewal
• Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management

Senior Partner Account Manager

Enterprise Account Manager

Senior Enterprise Account Manager