AudioEye

Program Manager

• Own and manage post-sale implementation programs, ensuring successful delivery and customer outcomes
• Establish and monitor key performance indicators, including time-to-value, implementation success rate, adoption metrics, and defect rates
• Define, implement, and continuously improve post-sale program management processes, workflows, and playbooks.
• Drive automation, process standardization, and operational improvements across post-sale programs
• Ensure comprehensive QA and testing processes for customer-facing deliverables
• Manage complex programs and multiple customer projects, ensuring alignment with scope, timeline, and resources
• Identify, track, and mitigate program risks and customer escalations
• Collaborate with cross-functional teams to align implementation objectives with customer success and product strategy
• Manage and coach a team of Project Management staff to ensure successful and timely delivery

Senior Manager, Program Management – Service Delivery

Account Manager

• Drive success for existing partners by identifying opportunities to expand and strengthen the partnership
• Maintain or increase partner renewal rates by delivering exceptional support, identifying growth opportunities, and ensuring partners achieve their business goals
• Expand revenue opportunities through strategic service expansion
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth by fostering greater advocacy and referenceability
• Manage partner success activities including onboarding, ongoing maintenance & monitoring, training, professional services, customer support, renewals, expansion, advocacy, GTM initiatives

Senior Manager, Program Management – Service Delivery

Senior Partner Account Manager