AudioEye

Account Executive

• Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
• Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
• Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
• Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
• Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
• Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
• Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
• Surface feedback and escalate blockers or trends impacting growth across the customer base
• Stay current on product updates, competitive positioning, and industry trends to effectively position solutions

Account Director

Customer Success Manager

• Own customer full onboarding path from initial training through to adoption, ensuring the customer understands the value and services they are receiving
• Continuously monitor customer health risk via frequent client outreach and update status within CRM, as well as escalate internally as needed
• Partner closely with the assigned Account Director to align on account planning, deal movement, and QBR deck planning
• Frequently review account health, loss risks and mitigation strategies, surface expansion opportunities, and align on general strategies with the AD
• Collaborate with the Service Delivery team to ensure that all items are on track and delivered to clients in a timely manner
• Ensure your book of business is consistently up to date in HubSpot
• Work cross-functionally with Sales, Product, and Service Delivery to support execution of sold solutions
• Stay informed on product updates, competitive positioning, and industry trends to effectively position additional solutions
• Provide feedback internally to the team on customer needs, product issues or any potential areas of improvement

Brand Designer

• Ad creative and blog assets that translate complex topics (accessibility law, compliance standards, technical concepts) into work that's considered, visual, and well-crafted.
• Layout and editorial design for guides, reports, and collateral with a strong eye for typography, hierarchy, spacing, and grid systems.
• Motion design and video editing that brings static assets and product spotlights to life.
• Cross-functional collaboration with brand, content, product, and digital marketing teams.

3D Artist

• Ad creative and blog assets that translate complex topics into work that's considered, visual, and well-crafted
• Layout and editorial design for guides, reports, and collateral with a strong eye for typography, hierarchy, spacing, and grid systems
• Motion design and video editing that brings static assets and product spotlights to life
• Cross-functional collaboration with brand, content, product, and digital marketing teams

Account Director

Customer Success Manager

Brand Designer

Brand & Motion Designer