Customer Success Manager

AudioEye

Customer Success Manager focused on customer enablement, onboarding, and overall health status at AudioEye. Collaborating with Account Directors to achieve client engagement and service delivery milestones.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, health monitoring, and cross-functional collaboration to drive customer success and adoption. Proficient in CRM management and data analysis to identify trends and enhance service delivery.

Highest-signal resume keywords

Customer Success ManagementCross-Functional CollaborationCRM ManagementData AnalysisOnboarding and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingHealth MonitoringRisk Status ReportingValue-Sell ReportingDeck Preparation

Soft Skills

Strong CommunicationAttention to DetailSelf-MotivatedOrganizational SkillsTeam Player

Tools & Technologies

HubSpot

Industry Keywords

Digital AccessibilityComplianceSaaS Markets

About the role

Key responsibilities & impact

Own customer full onboarding path from initial training through to adoption, ensuring the customer understands the value and services they are receiving
Continuously monitor customer health risk via frequent client outreach and update status within CRM, as well as escalate internally as needed
Partner closely with the assigned Account Director to align on account planning, deal movement, and QBR deck planning
Frequently review account health, loss risks and mitigation strategies, surface expansion opportunities, and align on general strategies with the AD
Collaborate with the Service Delivery team to ensure that all items are on track and delivered to clients in a timely manner
Ensure your book of business is consistently up to date in HubSpot
Work cross-functionally with Sales, Product, and Service Delivery to support execution of sold solutions
Stay informed on product updates, competitive positioning, and industry trends to effectively position additional solutions
Provide feedback internally to the team on customer needs, product issues or any potential areas of improvement

Requirements

What you’ll need

2+ years of experience as a CSM
Skilled at working cross-functionally and collaboratively in a team-based account model
Strong communicator with the ability to onboard, train, and educate new customers through to adoption
Confident in managing service delivery items, monitoring customer health through proactive engagement, and maintaining CRM hygiene & risk status reports
Analytical and data-driven, with the ability to spot trends and surface actionable insights
Highly self-motivated, organized team player with attention to detail
Experience with value-sell report and deck preparation
Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets

Benefits

Comp & perks

Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible PTO Policy
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300