Account Director

AudioEye

Account Director driving growth across mid-tier accounts at AudioEye. Boosting Net Revenue Retention through upselling and pipeline-building to enhance digital accessibility.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing expansion revenue targets through upsell and cross-sell strategies, with a strong focus on customer account growth in a SaaS or B2B environment. Proficient in pipeline management, accurate forecasting, and leading strategic conversations to influence decision-makers.

Highest-signal resume keywords

Expansion Revenue ManagementUpsell And Cross-Sell StrategiesPipeline ManagementCustomer Relationship Management (CRM)Data-Driven Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthForecastingProposal DevelopmentCompetitive PositioningSaaS SalesRenewal ManagementHubSpotDomoAnalytical SkillsDigital Accessibility

Soft Skills

Strong CommunicationCollaborative TeamworkStrategic InfluenceProblem-SolvingCustomer Engagement

Tools & Technologies

HubSpotDomo

Industry Keywords

B2BMid-MarketEnterpriseCustomer SuccessCompliance

About the role

Key responsibilities & impact

Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals
Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won
Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together
Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs
Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy
Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions
Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential
Surface feedback and escalate blockers or trends impacting growth across the customer base
Stay current on product updates, competitive positioning, and industry trends to effectively position solutions

Requirements

What you’ll need

3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
Skilled at working cross-functionally and collaboratively in a team-based account model
Strong communicator with the ability to lead strategic conversations and influence decision-makers
Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
Analytical and data-driven, with the ability to spot trends and surface actionable insights
Comfortable navigating renewal conversations that include growth components
Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets

Benefits

Comp & perks

Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible PTO Policy
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300