Atwoods Ranch & Home

IT Support

• Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support.
• Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers.
• Initiate and track all company hardware replacement and repair.
• Contact Dell Technical Support and arrange onsite computer repairs.
• Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more!
• Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications.
• Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage.
• Weekly proactive calling of stores to identify current issues and needs.
• Represent Murdoch’s in a positive and professional manner.
• Demonstrate “team” attitude.
• Exhibit strong follow-through on all tasks at hand.
• Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours.
• IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.

IT Support Specialist, Full-Time