Attio

Technical Support Specialist

Attio

full-time

Posted on:

Location Type: Remote

Location: California • Oregon • United States

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Salary

💰 $85,000 - $95,000 per year

About the role

  • Provide fast, friendly, and technically sound support via email, chat, and video calls
  • Diagnose, reproduce, and resolve product issues
  • Capture and communicate customer feedback
  • Contribute to our Help Center, FAQs, and internal documentation
  • Build and maintain a deep understanding of Attio’s functionality
  • Work closely with colleagues across Support, Product, and Engineering
  • Partner with customers to understand their goals and workflows

Requirements

  • 2+ years in a customer support or technical support role for a SaaS product
  • Confident troubleshooting APIs, AI, CRMs, and workflow tools
  • Exceptional written and verbal communication skills
  • A genuine desire to understand customer needs
  • Proactive learner who dives deep to uncover root causes
  • Highly organized and detail-oriented
Benefits
  • Health insurance
  • 401(k) matching
  • Equity options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingAPIsAICRMsworkflow tools
Soft Skills
written communicationverbal communicationcustomer needs understandingproactive learningorganizational skillsdetail-oriented