Attentive

Accounts Receivable

• Own Global Accounts Receivable Operations: Take full accountability for the customer billing lifecycle from integrating invoices from Salesforce to NetSuite, invoice generation, through the cash collection process.
• Drive Operational Excellence: Refining processes and SLAs across the accounts receivable cycle while reducing manual interventions through systematic process improvements and automation.
• Optimize Dunning Process: Optimize and automate the dunning process to drive down DSO and reduce the cost associated with external collection efforts.
• Build Systems & Automation: Partner with Business Systems team to lead billing system configurations, automate workflows, and integrate billing systems with a goal of being able to generate and send out all invoices on Day 1 of the close process.
• Partner with Deal Desk and GTM Teams: Provide strategic consultation on billing capabilities and deal structuring to enable seamless contract-to-billing execution.
• Ensure Customer Experience Excellence: Serve as an escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle.
• Automate Preflight Billing Checks: Work with the Business Systems team to introduce system automation to the preflight billings checks to ensure the accuracy of customer invoices on Day 1.
• Partner with Technical Accounting on Contract Review: Be aware of typical contract pitfalls and work closely with Technical Accounting and Revops in preventing contract terminology that creates revenue recognition issues.
• Build Revenue Recognition Process in NetSuite: Utilize NetSuite ARM to build out automated revenue recognition processes including integrations with Salesforce for SSP calculations.
• Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations.
• Deliver Analytics & Insights: Develop KPI dashboards and billing and collections metrics for data-driven decision-making.
• Build and Lead Team: Establish, scale, and develop the global accounts receivable team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching.

Senior Director, Account Receivable

Customer Success Manager

• Establish, nurture, and lead a high-impact CS team
• Execute a proactive CSM motion including Account Prioritization
• Serve as a cross-functional owner for your team’s book of business
• Partner with Sales to drive product expansion
• Analyze customer data, vertical-specific trends, and use cases
• Drive the adoption of performance marketing
• Own renewal outcomes including pricing, packaging, value-selling
• Actively support members of the Strategic CS team
• Identify friction points, process gaps, and operational blockers
• Collaborate on strategies for team growth and development

Manager, Customer Success – New Verticals

Technical Recruiter

• Own the full recruitment lifecycle across our engineering department
• Build creative strategies around sourcing to engage talent
• Provide insight and feedback to the hiring team

Senior Technical Recruiter, 6 month+ contract

Product Marketing

• Own Data & Integrations Platform positioning for enterprise buyers and sellers.
• Lead launch strategy and execution for Data & Integrations Platform integrations, managing open-beta to GA tiering and coordinating GTM cadence.
• Drive partner GTM for APIs and integrations, turning technical capabilities into business outcomes and co-marketing.
• Build and run release marketing so customers and internal teams know availability, tiering, and adoption paths.
• Create external proof points, case studies, and technical enablement (sales decks, battlecards, developer docs) to demonstrate integration value and boost adoption.
• Define success metrics and partner with Analytics for post-launch measurement and revenue attribution.

Senior Product Marketing Manager

Full-stack Engineer

• Build backend services that power amazing client reporting experiences, taking responsibility for code quality, scalability, reliability and performance
• Drive architectural discussions and write RFCs to document technical decisions
• Constantly improve the quality of the project you are working on, both via code contributions as well as long-term advocacy for larger-scale changes
• Partner with Product Management and Design to meet users’ needs without sacrificing quality or accruing tech debt
• Implement tests and monitors to prevent regressions and catch production errors before clients
• Become an SME for the team’s backend systems, mentoring other engineers in growing their backend development and troubleshooting skills
• Occasionally contribute to frontend development

Senior Full Stack Software Engineer, BI Reporting Platform

• Develop and maintain scalable backend systems for our top customer-facing products
• Implement and optimize systems to enable customer observability into Attentive’s event-based platform
• Collaborate with cross-functional teams to build applications that support communication channels for marketers
• Improve code quality through code reviews, testing, and advocating for best practices
• Identify and address technical debt to ensure the long-term health of our codebase
• Contribute to technical decisions and stay current with emerging technologies to enhance our products

Software Engineer II, Integrations Experiences

• Assist in the preparation and review of our ASC 740 tax provision
• Act as key review in direct and indirect tax compliance processes
• Assist with the preparation and review of tax supporting documentation
• Research, analyze and draft technical memorandum on a variety of tax issues
• Support modeling in strategic and operational tax forecasting and planning
• Work cross-functionally with various departments
• Monitor legislative and regulatory law changes and updates
• Support in ad hoc projects

Tax Manager

Machine Learning Engineer

• power personalized experiences for hundreds of millions of customers across thousands of brands
• build advanced ML models that predict customer behaviors in real-time
• contribute to the development of machine learning models and infrastructure needs across the platform
• work with Product Management and Engineering to implement end-to-end modeling use cases

Staff Machine Learning Engineer

• Design and build scalable, fault-tolerant systems that reliably deliver billions of messages weekly across SMS/RCS, email, and push channels
• Anticipate the future needs of the messaging platform and proactively design solutions that support growth, new channels, and evolving compliance requirement
• Serve as a technical connector across engineering, product, infrastructure, and partner teams to deliver high-quality, high-impact platform capabilities
• Lead and contribute to company-wide engineering initiatives, including platform reliability, infrastructure modernization, and operational excellence
• Provide technical leadership and mentorship, helping engineers grow while reinforcing best practices around system design, testing, and production readiness
• Improve system observability, performance, and resiliency, reducing operational risk and improving customer trust

Senior Software Engineer, Messaging Platform

3D Artist

• Concept, storyboard, design, and animate motion graphics for campaigns, product stories, web experiences, social content, events, and more
• Help define and maintain a cohesive motion identity that scales across channels
• Edit a wide range of video content: customer stories, interviews, social content, webinars, explainer videos, etc
• Build and maintain motion templates, libraries, and systems that improve speed and consistency across projects
• Collaborate closely with designers, writers, project managers, marketers, and product partners to bring ideas to life
• Coordinate with external vendors, editors, or animators when needed

Video and Motion Designer

Account Executive

• Identify, engage, and close new business with leading global brands
• Develop and execute comprehensive sales strategies targeting enterprise-level new logos
• Work as a team with inside sales representatives to schedule and prepare for new business meetings
• Attend and drive new business through industry events and conferences
• Identify business challenges through discovery sessions and build relationships with stakeholders at the C-suite, VP, and Director level
• Leverage consultative sales skills to create compelling narratives
• Own the sales cycle from beginning to end, leveraging CRM to ensure delivery against key metrics
• Work with cross-functional partners to guide market positioning and provide feedback on product requirements
• Design and execute innovative strategies to meet and exceed revenue goals

Enterprise Account Executive

General Counsel

• Lead all areas related to the company’s securities laws matters and related compliance, including IPO readiness, investor relations, proxy management, and SEC reporting and disclosures as needed
• Design and implement the policies, procedures and controls required for corporate legal compliance, including corporate governance programs
• Support corporate secretary function – draft corporate governance materials, including resolutions, minutes, and other materials for meetings of the board and its committees
• Oversee the company’s equity plan
• Support the execution of M&A and fundraising transactions
• Corporate entity creation and management, including for international expansion
• Work with outside counsel on any corporate matters.

Senior Counsel, Corporate

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Customer Success Manager, Enterprise

Frontend Engineer

• Develop and maintain scalable frontend applications that power Attentive’s enterprise-grade email omni-channel marketing platform
• Build and enhance high-performance, user-friendly frontend applications that power our customer-facing messaging products
• Collaborate closely with product managers, designers, and backend engineers to deliver high-quality features that enhance the email creation and delivery experience
• Improve code quality through reviews, testing, and adherence to best practices
• Identify and address technical debt to ensure long-term maintainability of our frontend codebase
• Contribute to frontend technical decisions and stay current

Frontend Engineer II, Intelligent Messaging

• Design, build, and operate scalable machine learning systems used in real-time targeting, decisioning, personalization systems
• Own ML projects end-to-end, from data exploration and modeling to deployment, monitoring, and iteration
• Proactively safeguard model and system quality through testing, monitoring, validation, and alerting
• Collaborate cross-functionally with product, data, and other engineering partners to translate business problems into ML solutions
• Continuously improve system reliability, performance, and engineering efficiency
• Contribute to technical direction and best practices across the ML engineering team
• Mentor and support other engineers through code reviews, design discussions, and knowledge sharing
• Thrive in a high-impact, fast-paced, late-stage startup environment