Manager, Customer Success – New Verticals
Attentive
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $145,000 - $155,000 per year
About the role
- Establish, nurture, and lead a high-impact CS team
- Execute a proactive CSM motion including Account Prioritization
- Serve as a cross-functional owner for your team’s book of business
- Partner with Sales to drive product expansion
- Analyze customer data, vertical-specific trends, and use cases
- Drive the adoption of performance marketing
- Own renewal outcomes including pricing, packaging, value-selling
- Actively support members of the Strategic CS team
- Identify friction points, process gaps, and operational blockers
- Collaborate on strategies for team growth and development
Requirements
- Minimum of 2 years of people management experience in a high-growth SaaS organization
- 5–10 years of combined experience in sales, customer success, or account management
- Proven ability to operate as a cross-functional leader
- Strong entrepreneurial mindset
- Skilled at creating clear, compelling business cases
- Personable and enthusiastic about coaching and developing employees
- Comfortable receiving feedback and committed to continuous learning and improvement
- Highly organized, detail-oriented, and data-driven
- Experience recruiting, developing, and managing high-performing teams
Benefits
- Competitive perks and benefits, from health & wellness to equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
people managementcustomer success managementaccount managementdata analysisperformance marketingpricing strategyvalue-sellingbusiness case developmentteam developmentSaaS
Soft Skills
cross-functional leadershipentrepreneurial mindsetcoachingreceiving feedbackcontinuous learningorganizational skillsdetail-orienteddata-drivenenthusiasmprocess improvement