Research Associate, Electrochemistry – Microdosing Drug Delivery and Sensing
University of Edinburgh Information Services Group
Customer Support, Dutch Speaker
Atlean World
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide timely, high-quality support for a leading global tech company
- Help a diverse user base with their tech needs, ensuring every interaction is smooth, helpful, and efficient
- Respond to incoming inquiries via email and chat with accuracy and care
- Follow clear procedures to solve issues and escalate more complex situations when needed
- Meet established service standards and help keep the support team performing at its best
- Participate in regular training, coaching, and feedback to learn and grow
Requirements
- Fluent in Dutch
- Previous experience in a contact centre (mandatory)
- Excellent written communication skills
- Comfortable handling chats and tickets
- Preferred experience in a service program for any advertising technology company
- Product support experience is advantageous
- Familiarity with social media products and basic understanding of digital advertising
- Adaptability and flexibility in a dynamic environment
- Strong troubleshooting skills with the ability to investigate and understand complex customer issues
- CV must be sent in English
- Must be a resident of a country within the European Union
