Design, implement, and support scalable multitenant solutions that serve both internal staff and external customers
Research and development of new solutions and implementation of established solutions according to best practice/documentation
Create and update technical documentation of the solutions
Provide second-line support for these solutions directly to end users or to other Atlas Technica employees
Act as an SME on the multitenant solutions and provide escalation support
Stay informed about new features released by vendors for existing solutions and research new vendors
Day-to-day user support working with a mixture of services, vendors, and applications
Identify day-to-day manual tasks and optimize/automate processes to improve scalability and operations
Requirements
4-year college degree in Computer Science, Computer Engineering, Information technology or related field and 4 years of experience in the IT industry with relevant technologies, or 8 years of overall IT experience and 2-4 years with relevant technologies
Azure services
Microsoft/Office 365
Active Directory
At least 2 years of experience with an automation language such as PowerShell
At least 2 years of experience with SQL or related relational databases
At least 1 year of experience working as an administrator in one or more of the following: ConnectWise Manage; ConnectWise ScreenConnect; ConnectWise CPQ/Sell; ConnectWise BrightGauge; Ninja One; Audigy
Exposure to/ability to support and manage GDAP and Lighthouse
Experience integrating solutions via REST API
Ability to communicate complex technical information to different audiences
Experience with writing technical documentation
Drive, willingness to learn, responsibility for one’s own work and the overall outcome
Desirable: Active certifications in Azure or Microsoft/Office 365
Desirable: Experience working with and deploying one or more enterprise level solutions
Desirable: Experience working with clients in finance or alternative investment industries
Desirable: Experience working with various vendors to escalate support issues
Desirable: Experience troubleshooting OS X
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.