Atlantic Union Bank

Operations

• This position requires an advanced understanding of loan products and in-depth loan industry experience.
• The Loan Operations Associate III supports our customers’ loan servicing needs and contributes to the development and improvement of all processes.
• The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience.
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames.
• Supports other teammates within the team.
• Ensures excellent service is provided to internal partners and customers.
• Identifies and resolves issues within assigned function.
• Provides high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Provides recommendations on areas of opportunities.
• Participate in the production year-end regulatory tax reporting and corrective reporting.

Loan Operations Associate III – Reconciliations

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure.
• Provide recommendations on areas of opportunities
• Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries
• Perform advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
• Perform manual interest accrual calculations
• Perform loan boarding of complex loans to core operating systems with accuracy
• Process complex loan modifications, conversions, and extensions
• Participate in the production year-end regulatory tax reporting and corrective reporting
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Perform research with regard to complex loan and general ledger accounts
• Manage complex syndication, participation, Equipment Finance and SWAP transactions
• Perform complex manual system updates, form generation, and billing schedules
• Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities
• Provide cross-training to department teammates, as needed
• Handle escalated customer requests
• Support the functions outlined in the Loan Operations Associate I and Loan Operations Associate II roles as needed

Product Manager

• Define and own the digital deposit origination strategy aligned with organizational goals
• Identify market trends, customer needs, and competitive insights to inform digital origination roadmap
• Lead vendor selection and management for digital deposit origination platforms and related services
• Ensure vendor performance meets business objectives
• Design and continuously improve the end-to-end digital deposit account opening experience
• Collaborate with the digital technology team to optimize UX/UI to ensure intuitive, frictionless journeys
• Partner with technology to integrate digital origination platforms with other core systems, including online banking, CRM and other customer-facing or operational platforms to ensure seamless data exchange and deliver a unified, consistent customer and teammate experience
• Establish and track KPIs such as conversion rates, time-to-open, abandonment rates, and customer satisfaction
• Use data-driven insights to optimize processes and enhance outcomes
• Work with technology teams to implement solutions, manage integrations, and ensure scalability
• Partner with legal, compliance and risk teams to maintain regulatory adherence

Senior Associate Product Manager – Digital Originations

Risk

• Serves as a co-architect and steward of the enterprise Fair Banking governance framework
• Maintains Fair Banking governance artifacts, including frameworks, standards, escalation models, monitoring strategies, and documentation aligned to the Compliance Management Program (CMP)
• Matures Fair Banking governance routines, including reporting cadence, issue escalation pathways, and management/committee materials
• Ensures the Fair Banking framework effectively integrates Fair Lending, CRA, and UDAAP risk considerations from a horizontal, enterprise perspective
• Continuously enhance the Fair Banking risk governance framework supporting risk identification, documentation, and thematic assessment
• Utilizes data analytics, trend analysis, and qualitative assessments to identify emerging Fair Banking risks, control gaps, or areas of heightened regulatory exposure
• Provides independent 2LOD oversight of complaint trends and themes impacting Fair Banking
• Supports development of Fair Banking training and awareness material focused on governance expectations and risk themes

Senior Risk Advisor, Fair Banking Oversight

• The Fair Banking Oversight & Senior Risk Advisor is responsible for serving as a Second Line of Defense (2LOD) Fair and Responsible Banking oversight framework across Atlantic Union Bank.
• This role focuses on maturing, maintaining, and operationalizing the Fair Banking framework encompassing Fair Lending, Community Reinvestment Act (CRA), and UDAAP‑related risks.
• The Senior Advisor provides independent oversight, governance leadership, credible, and effective challenge to the First Line of Defense (1LOD).
• In addition to governance and framework ownership, this role provides horizontal integration across Fair Banking disciplines and supports peer roles during periods of increased demand, including regulatory exams, remediation efforts, and peak monitoring or testing cycles.
• This role will partner closely with the Director - Fair & Responsible Banking, the Fair Banking CRA Program Administrator, and the Fair Banking CRA Advisor to ensure clear role delineation and strong program execution.
• This position operates within the Second Line of Defense and provides independent oversight, advisory support, and risk-based challenges.

Senior Risk Advisor – Fair Banking Oversight

Manager

• Responsible for providing an independent perspective in underwriting and managing complex Wholesale Banking loans and relationships up to the bank’s legal lending limit
• Partners with Relationship Managers, Credit Portfolio Managers, and the Credit Portfolio Management Team Leader in delivering credit solutions through: underwriting, portfolio management, deal team management, and extensive internal and external client interaction
• Lead the independent underwriting process for new and renewal opportunities for clients and prospects within an assigned portfolio
• Provide in-depth, independent analysis of financial statements, management competencies, industry impact, competitive dynamics, collateral, and guarantor support
• Prepare detailed short or long-term financial projections within a vendor provided solution such as Moody’s Risk Analyst or within an Excel spreadsheet
• Make recommendations to Relationship Managers and Credit Approvers regarding credit amount, structure, and policy compliance
• Manage assigned portfolio by proactively monitoring performance and trends, ensuring risk rating integrity
• Participate or lead client calls with Relationship Manager for in-depth financial questions
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures

Credit Portfolio Manager III – Asset Based Lending

• Responsible for providing an independent perspective in underwriting and managing complex Wholesale Banking loans and relationships up to the bank’s legal lending limit.
• Partners with Relationship Managers, Credit Portfolio Managers, and the Credit Portfolio Management Team Leader in delivering credit solutions through: underwriting, portfolio management, deal team management, and extensive internal and external client interaction.
• Lead the independent underwriting process for new and renewal opportunities for clients and prospects within an assigned portfolio.
• Provide in-depth, independent analysis of financial statements, management competencies, industry impact, competitive dynamics, collateral, and guarantor support.
• Prepare detailed short or long-term financial projections within a vendor provided solution such as Moody’s Risk Analyst or within an Excel spreadsheet.
• Make recommendations to Relationship Managers and Credit Approvers regarding credit amount, structure, and policy compliance.
• Manage assigned portfolio by proactively monitoring performance and trends, ensuring risk rating integrity, ensuring timely compliance with all covenants, identifying issues and following through for remediation.
• Participate or lead client calls with Relationship Manager for in-depth financial questions, deal information, collection of financial statements, and other portfolio management requirements.
• Participate in special projects to aid with the continuous improvement of portfolio management.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures.
• Prioritize new deal, renewal, and portfolio management requirements and coordinate as appropriate with clients and prospects, Relationship Managers, Credit Risk, Treasury Management, and other internal and external stakeholders.
• This senior position may mentor CPMs I and II, as appropriate.

Account Manager

• This position is responsible for driving enterprise-wide engagement, growth, and strategic alignment across Teammate Resource Groups (TRGs), BRIDGE Champions, and the BRIDGE Council.
• This role supports both in-person and virtual collaboration and requires periodic travel across the Atlantic Union footprint.
• This role increases TRG market share, expands Teammate participation, strengthens internal and external partnerships, and activates high-impact cultural programming.
• The role partners with the BRIDGE Council and collaborates with department leadership on enterprise-wide inclusion initiatives, including the Enterprise Internship Program.
• This role acts as a Teammate champion and cultural change agent.
• This leader manages and implements portions of the Inclusion strategy, culture-building initiatives, and partners with lines of business, Talent Acquisition, and HR to ensure an elevated Teammate Experience.
• The role strengthens inclusive hiring practices and connects TRG insights to workforce and recruitment strategies to ensure Inclusion and culture are embedded in our Teammate life cycle as our talent attraction efforts.
• Partner with Atlantic Union leaders to assess organizational structure and implement programs to support a high performing and inclusive culture.
• Lead enterprise-wide strategies that strengthen belonging and TRG visibility.
• Execute hybrid engagement models requiring in-person travel across the footprint.
• Assess people practices, HR processes, policies, and systems to gauge impact on the Teammate experience and inclusive culture.
• Increase TRG market share through growth strategies and footprint activation.
• Serve as primary relationship manager to mentor and coach TRG leaders and BRIDGE Champions.
• Maintain partnership with the BRIDGE Council.
• Facilitate BRIDGE Champion and TRG Roundtable meetings and ongoing engagement, serving as backup to the Manager, Inclusive Culture & Engagement.
• Partner with TRG leadership on budget management, annual goal planning, and measuring effectiveness.
• Collaborate with Talent Acquisition on recruitment strategies supporting an inclusive workforce.
• Align TRG programs with inclusion strategies.
• Coordinate and co-facilitate aspects of the Enterprise Internship Program.
• Partner with department leadership to ensure alignment with inclusion and talent objectives.
• Build external community partnerships aligned with TRG and corporate inclusion strategies.
• Partner with the Community Impact Team on inclusion-aligned engagements.
• Partner with the Onboarding Experience Program Manager to facilitate inclusion-aligned engagement at the Stronger Together enterprise onboarding events in person and virtually.
• Use data to measure TRG impact and inclusion outcomes.
• Coordinate data collection and reporting processes.
• Communicate inclusion activities and share best practices around Resource Groups.
• Lead HR efforts on award participation for Inclusion initiatives.
• Design and facilitate conversations, meetings, training, and learning opportunities that promote inclusion and belonging.
• Maintain knowledge of inclusion-related issues, legislation, and best practices.
• Adhere to all applicable laws and regulations governing bank operations.
• Perform additional responsibilities as assigned.

Culture, Programs & Partnerships Lead

Procurement

• Lead, manage and develop teammates to ensure the teammate is growing professionally and meeting the expectations of the team.
• Owning a particular Center of Excellence within the team – responsible of setting best practices, training and templates that others on the team will leverage.
• Lead key procurement initiatives, leveraging rigorous, yet flexible processes to drive value for the business unit customer.
• Responsible for a portfolio of business partners – managing the interaction with the team and ensure that the strategic objectives of the business units are being met.
• Collaborate and coordinate with internal customers, across multiple sites and business units, ensuring strategic working relationships with key customer groups.
• Lead and manage category and/or procurement strategies, critical services/and supplier improvement initiatives and cost reduction initiatives.
• Perform spend, contract and market analysis and use the information to drive the work program for his/her team.
• Negotiate complex agreements; review and approve deals to ensure the best value for the Bank.
• Develop Sourcing strategies, contract negotiation strategies and supplier communication strategies on key deals to deliver value for the business.

Manager, Strategic Sourcing – Supplier Management

• Lead, manage and develop teammates to ensure professional growth and meet team expectations
• Own a particular Center of Excellence within the team – set best practices, training and templates
• Lead key procurement initiatives, leveraging processes to drive value for the business unit
• Manage a portfolio of business partners – ensure strategic objectives of business units are met
• Collaborate with internal customers to ensure strategic working relationships
• Lead and manage category/procurement strategies and improvement initiatives
• Perform spend, contract, and market analysis to drive the work program for the team
• Negotiate complex agreements; review and approve deals for best value
• Develop sourcing strategies and supplier communication strategies on key deals

Engineer

• Under occasional supervision, responsible for the operation, maintenance, repair, and overall upkeep of all Atlantic Union Bank-owned and leased facilities.
• Works in close coordination with a designated Facilities Coordinator and Regional Facilities Specialist to ensure service requests, preventative maintenance, and vendor activities are executed efficiently.
• Supports day-to-day facilities operations, vendor management, and minor construction projects while maintaining safe, reliable, and compliant building systems.
• Responds to maintenance requests and service calls, assessing issues either remotely or on-site and determining the appropriate corrective action.
• Coordinates closely with the designated Facilities Coordinator and consults with the Regional Facilities Specialist on non-routine or unusual situations.
• Performs general building maintenance and repairs, including basic electrical, plumbing, painting, and carpentry work.
• Provides routine services such as replacing light fixtures, ceiling tiles, air filters, and completing other facility-related tasks, including installation or hanging of artwork, fixtures, and equipment as required.
• Conducts scheduled inspections of all facilities as directed, documenting deficiencies, required repairs, and recommended improvements or renovations.
• Communicates findings and priorities to the Facilities Coordinator and Regional Facilities Specialist for ticket creation in CMMS system.
• Coordinates, schedules, and meets vendors and contractors on-site to facilitate repairs, preventative maintenance, inspections, and system upgrades.
• Serves as the on-site point of contact to ensure work is completed safely, efficiently, and in accordance with company standards.
• Posts appropriate notices of inspections.
• May oversee minor construction and renovation projects, including scope development, vendor walk-throughs, furniture and equipment deliveries, and project cleanup.
• Provides vendors and contractors with training, guidance, and oversight related to company policies, procedures, safety expectations, access requirements, and service level standards.
• Attends facilities meetings and provides technical input and on-site support throughout the lifecycle of maintenance activities.
• Provides 24/7 emergency response support outside of normal business hours when required.
• Supports the Workplace and Security Management Team with special projects, decommissioning and performs other related duties as assigned.

Building Engineer

Solutions Engineer

• Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applications.
• Handle needs assessments and cost/benefit analysis to align the technology of the company with their business strategies.
• Receive business needs from internal stakeholders and solicit product and enhancement requirements from end users.
• Convert requests from both into workable solutions optimizing business and end user value.
• Responsible for overall system design documentation and assisting in successful rollout of new features and enhancements.
• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, enhancements and upgrades.
• Work with vendors to ensure the system solution satisfies the business requirements.
• Meet decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.
• Act as technical focal point for the business in presentations of new system/application to Application and Architecture Review Board.
• Lead design sessions in prototyping new systems or functionalities for business process enhancement.

Salesforce Platform Solutions Engineer II

• Under occasional supervision, the Building Engineer is responsible for the operation, maintenance, repair, and overall upkeep of all Atlantic Union Bank-owned and leased facilities.
• Works in close coordination with a designated Facilities Coordinator and Regional Facilities Specialist to ensure service requests, preventative maintenance, and vendor activities are executed efficiently.
• Supports day-to-day facilities operations, vendor management, and minor construction projects while maintaining safe, reliable, and compliant building systems.
• Responds to maintenance requests and service calls, assessing issues either remotely or on-site and determining the appropriate corrective action.
• Coordinates closely with the designated Facilities Coordinator and consults with the Regional Facilities Specialist on non-routine or unusual situations.
• Performs general building maintenance and repairs, including basic electrical, plumbing, painting, and carpentry work.
• Provides routine services such as replacing light fixtures, ceiling tiles, air filters, and completing other facility-related tasks, including installation or hanging of artwork, fixtures, and equipment as required.
• Conducts scheduled inspections of all facilities as directed, documenting deficiencies, required repairs, and recommended improvements or renovations.
• Communicates findings and priorities to the Facilities Coordinator and Regional Facilities Specialist for ticket creation in CMMS system.
• Coordinates, schedules, and meets vendors and contractors on-site to facilitate repairs, preventative maintenance, inspections, and system upgrades.
• Serves as the on-site point of contact to ensure work is completed safely, efficiently, and in accordance with company standards.
• Attends facilities meetings and provides technical input and on-site support throughout the lifecycle of maintenance activities.
• Provides 24/7 emergency response support outside of normal business hours when required.
• Supports the Workplace and Security Management Team with special projects, decommissioning and performs other related duties as assigned.

IT Support

• Provide first level support to end-users on hardware, software and network related problems
• Diagnose and resolve information technology hardware and software issues
• Capturing and documenting the details of an issue and troubleshooting steps taken
• Work with IT teammates to research and document problem resolutions
• Maintain hardware/software inventory

Help Desk Specialist

• Serve as the primary systems manager for the Kadince platform and corresponding applications.
• Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies.
• Receive business needs from internal stakeholders and solicit product and enhancement requirements from end users.
• Convert requests into workable solutions that optimize business and end user value.
• Responsible for overall system design documentation and assisting in successful rollout of new features and enhancements.
• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades.
• Work with vendors to ensure the system solution satisfies the business requirements.
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.
• Act as technical focal point for the business in the presentation of the new system/application to Atlantic Union’s Application and Architecture Review Board.
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view – Technical maps.
• Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems.
• Provide systems analysis expertise focusing on gap identification.
• Improve systems and operational workflows by studying current practices and designing modifications/enhancements.
• Help identify control points in new systems designs and workflows and work with customers to ensure the working environments are properly controlled.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Provide ongoing support structure is in place, and the Roles and Responsibilities are documented before an application or system is approved for production readiness.
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process.
• Represent production changes to the Change Control Board complying with the requirements of this process.
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support.