Athletic Greens

Manager

• Lead the development and execution of Workforce Management strategies that support business goals over a 1–2 year planning horizon.
• Translate demand forecasts, growth plans, and channel strategy into actionable staffing and capacity plans.
• Serve as the primary operational owner of WFM tools (e.g., Assembled, NICE, Verint), driving configuration, optimization, and continuous improvement.
• Integrate WFM systems with CRM, Quality, and AI-enabled tools to improve forecasting accuracy and operational visibility.
• Manage vendor relationships and ensure strong governance, accountability, and performance from external partners. Develop and maintain accurate forecasting models across voice, chat, email, and emerging digital channels.
• Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk.
• Design and maintain dashboards and reporting that surface insights, risks, and opportunities to support leadership decision-making.
• Partner with Finance to align workforce models with budget, cost targets, and productivity expectations.
• Establish and refine best practices for scheduling, intraday management, and real-time workforce adjustments.
• Collaborate with Customer Happiness leaders to improve service level attainment, occupancy, and efficiency metrics such as AHT.
• Implement governance processes to monitor forecast accuracy, staffing adherence, and operational performance.
• Lead continuous improvement initiatives, identifying opportunities for automation, simplification, and process optimization.
• Act as a trusted partner to cross-functional stakeholders, providing data-driven insights and recommendations to inform decisions.
• Represent the WFM function in cross-functional planning forums and operational reviews.

Senior Manager, Workforce Management

Account Manager

• Support the execution of creator partnerships across podcasts, YouTube, and social platforms (e.g., Instagram, TikTok, etc.)
• Support creator outreach, onboarding, contracting, and campaign setup, applying best practices and program guidelines for both paid and affiliate partnerships
• Provide brand and product education during partner onboarding, ensuring successful ambassadorship
• Manage and update CRM systems to track creator campaigns, rates, links, deliverables, and live dates
• Ensure accurate tagging, links, and landing pages are live and functioning properly, troubleshooting and resolving issues as needed
• Maintain clear, professional communication with creators and agencies to support strong working relationships
• Execute product and merch gifting workflows for partners, ensuring timely delivery and tracking
• Support payment processing and invoicing in partnership with finance
• Monitor channel performance on a daily, weekly and monthly basis, applying both creative and quantitative insights to meet growth and ROI targets
• Collect and interpret performance data across podcast, YouTube, and social campaigns, surfacing insights, trends, and optimization opportunities for review
• Assist with campaign recaps, reporting decks, and ongoing performance analysis
• Monitor affiliate performance and flag optimization opportunities
• Maintain benchmarks and historical performance data to inform future planning and recommendations
• Work cross-functionally with Creative, Legal, Finance, Analytics, and Growth to execute partnerships effectively and compliantly
• Support special projects and initiatives within the Partnerships team, as needed

Coordinator, Creator Partnerships

SEO Marketing

• Define our enterprise approach to AI-powered search, SEO, and answer engine optimization (AEO), ensuring alignment with brand, acquisition, and growth objectives
• Lead SEO strategy and innovation, identifying new opportunities across on-site, off-site, and technical SEO while integrating AI-driven insights and automation
• Shape the visibility of AG1 across AI discovery platforms, developing frameworks and best practices that position the brand within generative search and conversational ecosystems (e.g., ChatGPT, Gemini, Perplexity).
• Develop and operationalize frameworks for AI search innovation—from trend identification to experimentation, testing, and scaling
• Partner cross-functionally with Paid Media, Tech, Analytics, Customer Insights, and Brand & Creative to embed AI and SEO excellence across marketing workflows
• Drive measurable performance outcomes, establishing KPIs related to visibility, engagement, conversion, and ROI
• Consult and influence senior stakeholders on AI’s impact on digital marketing and search, driving long-term strategic investment
• Lead agency and platform relationships, ensuring AG1 remains an early adopter of new AI-enabled SEO and paid media capabilities
• Champion innovation and education, building organizational fluency in AI search trends and fostering a culture of experimentation

Senior Manager, Workforce Management

Coordinator, Creator Partnerships

Director, SEO/GEO