Athena Home Loans

Product Designer

• Design across customer, broker, and internal experiences
• Apply human-centred design to direct customer experiences, broker facing tools and internal workflows and processes
• Understand the broker journey and contribute to making Athena easy to work with.
• Map end-to-end journeys to connect what customers and brokers see with what happens behind the scenes.
• Explore problems from discovery to delivery
• Run discovery within your problem space: research, stakeholder interviews, journey mapping, and opportunity framing.
• Solve immediate problems and build iteratively toward a compelling future state.
• Translate insights into clear problem definitions and testable hypotheses.
• Prototype and validate ideas before we commit to building them.
• Partner with engineers during delivery to ensure design intent is realised in production.
• Create user flows, wireframes, and interactive prototypes to explore and communicate solutions.
• Leverage good UI design to ensure your vision translates into delightful, polished interfaces that customers and teams love to use.
• Define and measure experience success metrics and iterate based on what the data tells you.
• Collaborate deeply within cross-functional squads.

Senior Product Designer

Business Development Rep

• Responsible for Application results across Athena's Broker network
• Being the 'go to person' for your Brokers
• Building and maintaining outstanding Broker relationships
• Proactively managing a pipeline of Broker scenarios and submitted Application, constantly striving for the ultimate Broker & Customer Experience
• Seeking out new Broker relationships, nurturing these relationships until they become vocal advocates for Athena; true raving fans
• Running interactive Broker onboarding sessions to provide in depth knowledge of Athena, who we are, what we do, the Customers that are right for Athena, our product & process
• Manage relationships with aggregators including partnership managers and state leaders
• Internal decision making – contributing to discussions in Athena about opportunities and ways to improve Policy
• Provide feedback and ideas to help ensure that Athena platforms are the best in the market

Business Development Manager

Product Manager

• As a Senior Product Manager your role will be to work closely with the Head of Lending Product, Senior Product Owner and the whole Athena team to deliver great customer outcomes through effective product management
• You are able to independently create, drive, and coordinate the delivery of new lending products and features
• There is a key focus on creating a product vision and driving delivery end to end across including product, pricing, process and partners
• This includes workshopping with internal and external parties, conducting training, creating communication materials, and ensuring data and business readiness
• To achieve this you will work closely with Athena’s broker partners, Marketing, Customer Success, Risk, Treasury and Technology teams
• You will help develop and roll out the product roadmap being involved in product positioning, price setting, competitor analysis, writing product specifications and change management
• You may assist from time to time in managing product issues and incidents and supporting rectification when issues arise
• You will be involved in managing key product responsibilities including price setting with pricing committees, price setting of new products, and pricing discretions
• You will also have key responsibility leading and implementing operational improvements so that we can continue to scale and de-risk our business.