Athena Home Loans

IT Support

• Deliver packaged loan applications to the credit assessment team to ensure efficient processing
• Packaging of loan applications ready for credit assessment
• Ordering title searches, ABN searches and company searches
• Basic KYC activities
• Ordering, following-up and retrieval of valuations
• Monitoring email inboxes
• Preparing basic manual letters
• Manage a pipeline of applications to ensure they flow through as efficiently to credit assessors
• Working hand in hand with our credit assessment teams to achieve the best outcome for customers/brokers
• Ensure all risk and compliance standards are maintained

Credit Support Officer

Customer Support

• Connect and provide exceptional levels of service to Athena customers by phone, SMS and email
• Assist customers with general loan application queries and document submissions
• Learn how home loans work and different lending products
• Resolve customer matters and escalate complex matters
• Be the voice of customers internally and champion ideas to make our products and processes even better

Customer Care Specialist – Entry Level

Consultant

• Supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages
• Managing existing customers' payment arrangements, redraws & ad-hoc requests
• Processing daily loan and treasury transactions
• Actioning loan variations once approved by the credit team
• Liaising with customers who request variations to their home loans
• Assisting with the processing of home loan variation requests
• Performing loan maintenance and remediation when required
• Processing discharge requests and providing final payout figures prior to settlement
• Maintaining clear and effective communication with internal and external stakeholders
• Completing daily internal quality assurance checks
• Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations

Service Hub Consultant

Chief Marketing Officer

• Working with the Head of Marketing - Partnerships, internal/external partners, supports execution and delivery of integrated campaigns and initiatives across multiple channels
• Manage delivery plans and stakeholder collaboration to ensure assets are in market on time and at the highest standard
• Manage messaging rollout to key touch points
• Write briefs and manage external agencies to deliver work on brief
• Ideate creative solutions for tactical comms on our owned assets
• Maintains partner and internal WIPs, project plans and budget reconciliation
• Support event and trade show activity as required including invites, merchandise and collateral
• Maintains core always-on collateral in conjunction with various business streams
• Work with Head of Marketing - Partnerships to define campaign measures and creative best practice to achieve KPIs
• Review competitive set and customer insights to respond to market opportunities
• Collaborate on performance reporting with CRM team

Marketing Executive

Product Manager

• Be the Product Owner within your squad, bringing clarity to priorities and outcomes
• Create alignment on what is being built and why
• Lead the squad in discovering the most optimal way to build what has been prioritized
• Act as a multiplier for your squad and stakeholders, fostering strong collaboration
• Embed Athena’s values and create a high-performance delivery culture
• Maintain a high-quality, outcome-aligned backlog
• Lead squad readiness via a rolling 3-sprint ready view with refined and estimated work
• Manage cross-squad dependencies and optimise sequencing for delivery
• Optimise sprint velocity through disciplined scoping and flow management
• Lead sprint ceremonies including planning, refinement, stand-ups and retros
• Partner with Design and Engineering leadership to deliver incremental product enhancements
• Work closely with Testing/ QA to ensure acceptance criteria and expected outcomes are met
• Analyse incidents and issues to support root cause identification and resolution
• Own and prioritise the operational improvement backlog
• Collaborate with stakeholders across Operations, Credit, Risk and Sales to deeply understand requirements
• Translate business needs into clear, well-defined user stories and acceptance criteria
• Apply strong analytical and data skills to inform decisions and prioritisation
• Develop strong domain knowledge across Origination & Channels

Product Owner

Product Designer

• Design across customer, broker, and internal experiences
• Apply human-centred design to direct customer experiences, broker facing tools and internal workflows and processes
• Understand the broker journey and contribute to making Athena easy to work with.
• Map end-to-end journeys to connect what customers and brokers see with what happens behind the scenes.
• Explore problems from discovery to delivery
• Run discovery within your problem space: research, stakeholder interviews, journey mapping, and opportunity framing.
• Solve immediate problems and build iteratively toward a compelling future state.
• Translate insights into clear problem definitions and testable hypotheses.
• Prototype and validate ideas before we commit to building them.
• Partner with engineers during delivery to ensure design intent is realised in production.
• Create user flows, wireframes, and interactive prototypes to explore and communicate solutions.
• Leverage good UI design to ensure your vision translates into delightful, polished interfaces that customers and teams love to use.
• Define and measure experience success metrics and iterate based on what the data tells you.
• Collaborate deeply within cross-functional squads.

Credit Support Officer

Customer Care Specialist – Entry Level

Service Hub Consultant

Marketing Executive

Product Owner

Senior Product Designer