ATC Computer Transport & Logistics

QA Engineer

• **This Role**
• The **Quality Assurance Coordinator** is a key member of ATC’s **Service Operations** team, responsible for driving quality management and ensuring exceptional customer service. You will enhance ATC’s quality management system, act as an escalation point for customers, and support strategic initiatives across the business.
• This role requires strong visibility on team performance, quick response to escalations, and involvement in operational strategies, new service development, and business case preparation. You will collaborate with leadership on strategic projects, maintain customer relationships, and implement corrective actions to resolve challenges.
• The position includes occasional travel (~10%) to other ATC offices and vendor meetings. Your work directly impacts company performance through proactive quality improvements and customer-focused solutions.
• **Work Pattern:** Office-based for the first 6 months, transitioning to hybrid upon successful probation.
• **Location:** Dublin/London/Amsterdam/Frankfurt
• **Role & Responsibilities**
• People Management
• - Create and promote a culture of staff well-being with a positive, inclusive company culture.
• - Develop a culture of accountability, customer awareness, and collaboration in the team.
• - Set SMART objectives and Goals to achieve performance-based targets
• - Conduct regular and documented face-to-face meetings with your manager
• Operations
• - Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
• - Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
• - Support or lead the Incident management platform for our CAPA (Corrective Action Preventative Action) process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating Lessons learned, trend analysis & bring CAPA’s to a close.
• - Engage across all relevant operations teams to support the process of continuous improvement in all activities by delivering the ATC Lean Continuous Improvement methodology
• - Become a Lean Continuous Improvement Advocate for the business.
• - Manage ongoing live and historic Lean Project data & results.
• Planning
• - In collaboration with the Planning and Business Operations managers, ensure quality outcomes from the Planning Team by leveraging the ISO QMS.
• - Support Planning Senior Manager to standardise and document business processes to enable continuous improvement, efficiency, and reporting.
• Transportation
• - In collaboration with the Transportation and Business Services managers, ensure quality outcomes from the Transportation Team by leveraging the ISO QMS.
• - Work to review Fleet maintenance plans with ATC fleet manager, fleet utilisation plans and driver efficiency.
• - Navigate the Transportation Vendors Performance, Audit & Sustainability roll out. Ensuring compliance and reporting.
• Technical Services
• - In collaboration with the Technical Services and Business Services managers, ensure quality outcomes from the Technical Services Teams by leveraging the ISO QMS.
• - Engage with Technical Services Team and their direct reports to develop the process of continuous improvement in all activities.
• - Review and implement the existing White Glove Service Plan in partnership with the Senior Technical Services manager and DCPM.
• Projects
• - Actively engage in new projects identified as a key business need.
• - Maintain vendor rating metrics and knowledge bank of vendor resources.
• - Establish and update SOPs, providing training on SOPs to vendors as required.
• - Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported.
• Reporting
• - Prepare monthly and quarterly narrative reports of performance, including any corrective action plans.
• - Document control to ISO standard and IMS Library
• - Prepare and send Weekly Scorecard result to the business.

Quality Assurance Coordinator

Customer Success Manager

• Support, create and process RFQs and spot quotes in a timely and accurate manner.
• Coordinate with internal teams (operations, finance) to gather necessary information for pricing and proposal submissions.
• Analyse customer requirements and prepare competitive pricing proposals.
• Maintain and update quotation databases to track historical pricing and win/loss analysis.
• Assist in contract reviews and commercial negotiations where required.
• Conduct market research and competitive analysis to support commercial decision-making.
• Ensure compliance with internal pricing strategies and policies.
• Monitor and report on key performance indicators (KPIs) related to RFQ conversion rates, pricing trends, and customer feedback.
• Assist with general administrative and commercial support tasks as required.

Quality Assurance Coordinator

CRM Administrator