ATC Computer Transport & Logistics

General

• Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
• Act as a key operational point of contact, providing expert guidance and support to customers
• Oversee day-to-day account operations to ensure seamless service and product delivery
• Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
• Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
• Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
• Provide operational insights and expertise to help customers maximize the value of services
• Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement.

Service Delivery Lead

Project Manager

• As part of the **Arvato Group**, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.
• **This Role**The **HR Project Manager** is responsible for the successful delivery of HR-led projects and continuous improvement initiatives across the organisation. The role partners closely with HR, Recruitment, and wider business stakeholders to plan, manage, and deliver projects that improve processes, systems, and the overall employee experience.
• - Partner with HR and Recruitment to plan, deliver, and execute projects across areas such as
• - Policy development
• - Onboarding & development
• - Organisational improvements
• - Systems migration
• - Process changes
• - Manage multiple projects concurrently, tracking risks, dependencies, and progress against agreed deliverables
• - Prepare and deliver clear project updates, documentation, and recommendations for HR leadership and other stakeholders
• - Provide hands-on project support and support to the wider HR function where required to ensure delivery and momentum

HR Project Manager

Accounts Receivable

• Generate and issue accurate customer invoices on time and follow up as needed.
• Monitor receivables to ensure payments are collected in line with agreed credit terms.
• Maintain and reconcile customer accounts, resolving any discrepancies or disputes.
• Track overdue balances and escalate issues to management where necessary.
• Prepare weekly and monthly reports on outstanding receivables and support month/year-end close activities.
• Provide data for management reporting, KPIs, and cash flow forecasting.
• Act as the main contact for customer billing queries and collaborate with finance and operations to resolve issues.
• Support process improvements, ensure compliance with policies and standards, and assist with audits or ad hoc finance projects

Service Delivery Lead

HR Project Manager

Accounts Receivable Assistant