Service Delivery Lead

ATC Computer Transport & Logistics

Service Delivery Lead in Dublin overseeing operations and supporting the Key Account Manager for client accounts. Collaborating with teams to ensure seamless service delivery.

Posted 7/6/2026full-timeBaldonnell • 🇮🇪 IrelandSeniorWebsite

About the role

Key responsibilities & impact

Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
Act as a key operational point of contact, providing expert guidance and support to customers
Oversee day-to-day account operations to ensure seamless service and product delivery
Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
Provide operational insights and expertise to help customers maximize the value of services
Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement.

Requirements

What you’ll need

Education: Bachelor’s degree in business or a related field preferred, but not essential.
Experience: Experience in account management, client services, or a related field is desirable but not required.
Strong negotiation and contract management skills
Excellent communication and interpersonal skills.
Ability to understand and align with customer business objectives.
Demonstrated ability to manage complex tasks and support business growth.
Strong problem-solving skills and the ability to manage escalations effectively
Candidates must have the legal right to work in Ireland; no Visa sponsorship will be provided.
A full clean driving licence is required.
Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Benefits

Comp & perks

AIG Virtual Care Program providing access to Teladoc Health professionals for non‑emergency medical and wellness support.
Workplace Pension Scheme with automatic enrolment, employee contributions, company contributions, and government tax relief.
TELUS Health Employee Assistance Program offering free, confidential support, tools, and resources for personal and family wellbeing.
Work‑from‑abroad option for office‑based employees, allowing up to 30 days per calendar year (post‑probation and subject to manager approval).
20 days annual leave.
Performance-based bonus
Flexible/hybrid working environment
Opportunities for continuing professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contract ManagementOperational Metrics MonitoringProcess ImprovementProject TrackingService Delivery

Soft Skills

Excellent CommunicationInterpersonal SkillsFlexibilityCustomer Alignment

Certifications

Full Clean Driving Licence