Data Entry

• Accurately enter complaint reports and facility-reported incidents into the department's database system.
• Process a high volume of reports in a timely manner (approximately 1,500–1,800 reports received each month).
• Review documents for completeness and ensure information is entered correctly.
• Maintain strict confidentiality when handling sensitive and protected information.
• Organize and prioritize workload to meet daily productivity goals.
• Identify incomplete or missing information and notify appropriate staff when necessary.
• Maintain data integrity by ensuring consistent and accurate record entry.
• Perform general administrative and clerical duties assigned.
• Follow department policies, procedures, and confidentiality requirements.

Complaint Intake, Data Entry Clerk

Paralegal

• Conduct advanced legal, regulatory, and administrative research.
• Edit, proofread, and format legal documents, reports, and official correspondence.
• Assist with drafting, revising, and maintaining documents related to the New Mexico Administrative Code (NMAC).
• Coordinate and manage special projects from planning through completion.
• Analyze complex issues and recommend solutions.
• Work collaboratively with program staff and information technology personnel on project initiatives.
• Provide program analysis, planning, and consultation services.
• Maintain accurate records and documentation.
• Communicate effectively with internal staff, external stakeholders, and customers.
• Operate independently while ensuring compliance with established procedures and standards.
• May assist with deposits and cash transactions, as assigned.
• Support the agency's mission through proactive customer service and professional interactions.

Administrative Assistant

• Serve as the primary point of contact for visitors, customers, and guests, providing exceptional customer service.
• Greet visitors, determine the purpose of their visit, and direct them to the appropriate staff member or department.
• Check in visitors and customers in accordance with agency procedures and security protocols.
• Answer, screen, and route incoming telephone calls in a professional and timely manner.
• Respond to general inquiries from customers, visitors, and staff by providing accurate information and assistance.
• Maintain visitor logs and ensure compliance with CJIS Security Policy requirements and agency security procedures.
• Verify visitor identification and issue visitor badges as required.
• Monitor visitor access and help ensure restricted areas remain secure.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area and front office environment.
• Perform administrative support tasks, including filing, data entry, record maintenance, copying, scanning, and document preparation.
• Maintain confidentiality of sensitive information and records in accordance with agency policies and applicable regulations.
• Provide clerical and administrative support to agency staff as needed.
• Operate standard office equipment, including multi-line telephone systems, computers, copiers, and scanners.
• Follow all agency policies, procedures, and security requirements.
• Perform other duties as assigned.