IT Support

• Respond to PDIS-related inquiries received via email
• Create and manage tickets in FreshService ITSM for all requests
• Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
• Escalate complex issues to Tier 2 or appropriate technical teams
• Maintain accurate documentation of all interactions and resolutions in FreshService

Helpdesk Support

Accountant

• Provide entry-level professional accounting support, including posting data to various ledgers, registers, journals and logs.
• Analyze and review financial transactions in preparation of the Annual Financial Report.
• Perform financial analysis for various programs within the city and perform a variety of accounting functions relative to assigned areas of responsibility.
• Perform entry-level accounting activities in compliance with applicable standards and specifications; post data to general ledgers, registers, journals and logs; prepare journal vouchers.
• Participate in the preparation of the Annual Financial Report; prepare and combine financial statements and schedules for assigned funds.
• Maintain a variety of accounts and general ledgers; prepare monthly fiscal reports and special reports relating to the progress of assigned funds.
• Prepare financial reports for various departments; prepare statistical financial reports; enter updated information into the database and maintain accurate financial records; prepare financial reports from data files.
• Maintain, reconcile and audit a variety of ledgers, reports, and account records; examine and correct accounting transactions to ensure accuracy; tabulate financial and statistical data.
• Respond to and resolve questions raised by outside independent auditors during the financial records audit.
• Provide technical assistance and training to staff in matters related to financial accounting and budgeting.
• Monitor and balance various accounts verifying availability of funds and classification of expenditures; research and analyze transactions to resolve problems.
• Serve as liaison for various departments; attend and participate in a variety of group meetings and seminars.
• Receive, sort and prepare checks for verification; distribute to appropriate department for approval; void checks with confirmed errors.
• Perform all duties related to reimbursement for employee travel; verify and sign for airline tickets; release itinerary to travel liaison.
• May participate in monitoring payroll functions for assigned department; recommend and implement modifications to systems and procedures as needed.

Accountant I

Sales Development Rep

• Filing of all necessary items for proper retention.
• Providing customer service to constituents in person or by phone.
• Assist in setup of Voting Convenience Centers.
• Assist with the canvassing of the election returns.
• Data entry of voter registration applications, and any necessary data of voter records.

ATA

Helpdesk Support

Accountant I

Helpdesk Support

Voter Registration Clerk