AT&T

Account Executive

• Create meaningful connections with customers using personalized sales expertise
• Meet sales targets and earn commissions
• Use a consultative sales approach guiding customers through options
• Participate in community events and make outbound calls to existing and potential customers
• Work a schedule between 9am-9pm, including weekends

Retail Sales Consultant

• Lead Generation and Prospecting: Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Client Engagement: Understand the communication and technology needs of small and mid-sized business customers. Present tailored growth opportunities and efficiencies to both current and potential clients.
• Account Development: Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Consultative Selling: Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Proposal Development: Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Strategic Initiatives: Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

Senior Sales Executive

• Sales employees will concentrate on acquiring new business and conducting customer visits in the field.
• Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Understand the communication and technology needs of small and mid-sized business customers.
• Present tailored growth opportunities and efficiencies to both current and potential clients.
• Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

B2B Sales Account Executive – Fiber

• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets and earn commissions through AT&T’s product suite
• Collaborate with the community through events and outbound calls
• Guide customers through their options using a consultative sales approach

• Create meaningful connections with every customer through personalized sales expertise
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, filling online orders, and making outbound calls
• Work a schedule between 9am-9pm, including weekends
• Stay current with evolving tech and customer’s needs

• Consultative sales approach guiding customers through their options
• Create meaningful connections with customers
• Work a schedule between 9am-9pm, including weekends
• Participate in community events, fill online orders, and make outbound calls

Bilingual Spanish Retail Sales Consultant

• Use a consultative sales approach guiding customers through their options
• Create meaningful connections with customers using personalized sales expertise
• Participate in community events and make outbound calls to customers
• Adhere to monthly seniority-based schedule available 2 weeks in advance

Security Engineer

• Support the Program Manager in execution of contractual compliance.
• Develop and maintain Assessment & Authorization (A&A) artifacts, including Authority to Operate (ATO) packages (Interim ATOs, continuous ATOs)
• Oversee adherence to NIST SP 800-53 controls and DoD Cloud Security Requirements Guide (SRG); ensure compliance with Security Technical Implementation Guides (STIGs) and cloud security policies.
• Conduct continuous monitoring (log audits, vulnerability scans); track and drive remediation of open Plans of Action & Milestones (POA&M) related to identified security weaknesses.
• Plan and execute Security Test & Evaluation (ST&E) activities; validate the platform’s security posture through penetration tests, STIG checks, and compliance assessments.
• Compile and report weekly vulnerability status and compliance posture; coordinate with engineering and ops teams for timely patching and mitigation actions.
• Participate in Change Control Boards (CCB) to assess security impacts; ensure any data breaches or incidents are reported and lead follow-up investigations in line with DoD cybersecurity incident handling requirements.
• Develop and update the Cyber Threat Security Plan and other security policy documents; implement supply chain risk management measures consistent with program requirements.
• Support the program’s CMMC Level 2 readiness, coordinating self-assessments or third-party audits; manage evidence collection and closure of any compliance gaps.

Information Systems Security Manager – Government

Business Analyst

• Support the Program Manager in execution of contractual compliance
• Provide 24x7x365 Tier I support; answer user calls, log and categorize incidents in the DISA IT Service Management (ITSM) system and resolve basic issues or requests
• Diagnose common user issues (connectivity, access, browser isolation usage) and restore service when possible
• For complex or unresolved issues, escalate tickets to Tier II per defined procedures; ensure thorough documentation of steps taken and observations to aid Tier II
• Notify Program Manager and designated Government contacts within 60 minutes of detecting any service outage
• If any data breach or data loss is suspected or detected, notify appropriate contacts within 60 minutes and initiate incident protocols per cybersecurity guidelines
• Actively monitor the network environment for alerts or anomalies using dashboards or monitoring tools to proactively detect issues
• Perform initial triage and attempt quick fixes before escalation
• Issue user notifications for planned service outages or changes (Authorized Service Interruptions) at least 21 business days in advance
• Draft or contribute to root cause analysis reports for significant incidents (downtime > 1 hour)

Tier I Incident & Problem Management Analyst – Government

• Create meaningful connections with every customer with personalized sales expertise
• Use a consultative sales approach guiding customers through their options
• Participate in community events, fill online orders, and make outbound calls

• Support the Program Manager in execution of contractual compliance
• Provide 24x7x365 Tier II support to handle escalated tickets (network issues, complex user access problems, system errors)
• Use their deeper expertise to resolve issues and close tickets with thorough documentation
• Ensure any outages or security incidents are reported to leadership within 60 minutes; coordinate with Tier I to verify alerts and trigger the formal incident response process
• Perform root cause analysis for recurring incidents or major problems
• Identify patterns in incidents using analytics from DISA Information Technology Service Management (ITSM) or monitoring tools to prevent future disruptions
• Oversee planned service outages or changes (Authorized Service Interruptions)
• Schedule and announce maintenance, manage ITSM change records, and ensure users/Mission Partners are informed at least 21 days ahead
• Lead creation of detailed root cause analysis reports for outages and major incidents (downtime > 1 hour), including corrective action plans and service improvements
• Act as the central point-of-contact for Mission Partner service desks and other external support teams; handle escalation communications and ensure alignment in incident response across organizations
• Monitor subscriber license usage and track allocations per organization/tier; support monthly reconciliation and capacity planning to ensure license availability and compliance with usage caps
• Recommend and implement enhancements to monitoring, knowledge articles, and troubleshooting guides
• Mentor Tier I staff by providing feedback on escalated cases and additional training where patterns of escalation are observed

Tier II Incident & Problem Management Analyst – Government

Growth Marketing

• Drive AT&T’s digital Internet retention strategy across a broad portfolio of products and strategic initiatives
• Lead high‑impact efforts, collaborating with cross‑functional teams to shape and execute digital strategies that strengthen customer retention in both emerging and established markets
• Manage the digital retention strategy for Broadband
• Identify development work needed within app and web for potential engagement, offer inclusion, churn models, etc.
• Gather insights to improve customer experience and address potential issues
• Understand customer behavior and motivations
• Establish, implement, and optimize A/B testing strategies
• Monitor campaign KPIs and report key issues and performance to key stakeholders
• Increase CLTV and reduce churn through engaging customer and repeat purchases
• Work with marketing, insights, brand, content management, personalization, development, marketing teams to establish Digital Retention Roadmap
• Collaborate with engineering, data and analytics teams to enhance technical capabilities
• Oversee implementation of new tools and technologies to support digital retention efforts
• Collaborate with product, marketing, analytics, and digital teams to identify, strategically define, and prioritize growth opportunities across AT&T’s digital channels.
• Lead cross-functional workstreams to translate business objectives into actionable digital plans

Lead Digital Customer Growth – Internet Digital Retention

Manager

• Support the Program Manager in execution of contractual compliance.
• Develop and implement a Configuration Identification Plan to baseline all network configuration items (CI) including types, versions, owners.
• Establish the initial configuration baseline for hardware, software, and cloud configurations.
• Administer the network Configuration Management Database (CMDB), ensuring all CIs and their relationships are accurately captured.
• Update the CMDB weekly with changes (new deployments, updates, decommissions).
• Enforce configuration management processes in concert with the engineering team.
• Participate in configuration change boards (CCBs) to analyze the impact of changes, track Engineering Change Proposals (ECPs), and document all modifications.
• Track software licenses, certificate expirations, and component lifecycles to ensure timely renewals or replacements.
• Monitor End-of-Life (EOL)/End-of-Service (EOS) statuses for hardware and software, coordinating upgrades or replacements proactively.
• Conduct quarterly CMDB audits to verify the completeness and accuracy of configuration records.
• Generate configuration status reports (summarizing audit results, configuration drift, and compliance with CM standards) for program management.
• Maintain comprehensive configuration management (CM) documentation (CM plan, procedures) and update it as the system evolves.
• Ensure all teams follow CM procedures when deploying changes, and keep records for accountability.
• Work closely with Information Systems Security Manager (ISSM) and engineering (Technical Experts) to ensure configurations meet security requirements (NIST 800-53 CM controls) and align with the technical baseline.
• Support supply chain risk management from a configuration perspective (e.g., tracking hardware origin, firmware updates).

Configuration Manager – Government

• Take the lead at the center of where it all happens – our retail stores.
• Help oversee store operations, manage and develop a team.
• Ensure AT&T customers experience best-in-class services, entertainment and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet/exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Assistant Retail Store Manager

Program Manager

• Establish and maintain performance baselines (solution scope, costs, schedules);
• oversee development of the CBII Integrated Master Schedule (IMS).
• Chair formal baseline change requests (BCRs) reviews;
• manage risk registers and corrective actions;
• lead weekly and quarterly risk/status meetings to address critical issues.
• Guide weekly progress reporting such as by Weekly Activity Reports (WARs) and quarterly reviews;
• sure timely delivery of all required briefings, plans, and contract required artifacts (e.g., monthly service utilization & capacity reports).
• Serve as primary point-of-contact between the program team and Government;
• delegate tasks, clarify requirements, and secure approvals on plans, schedules, and deliverables.
• Implement processes to measure results;
• track program key performance indicators (KPIs) and ensure continuous service improvement.
• Coordinate incident after-action reviews following any service outages;
• drive root-cause analysis and lessons learned integration into program processes.
• Oversee maintenance of program documentation repositories with weekly updates;
• enforce configuration management practices and documentation standards.
• Verify contractual compliance and obligations

Retail Sales Consultant

Senior Sales Executive

B2B Sales Account Executive – Fiber

Retail Sales Consultant

Retail Sales Consultant

Bilingual Spanish Retail Sales Consultant

Bilingual Spanish Retail Sales Consultant

Information Systems Security Manager – Government

Tier I Incident & Problem Management Analyst – Government

Retail Sales Consultant

Tier II Incident & Problem Management Analyst – Government

Lead Digital Customer Growth – Internet Digital Retention

Configuration Manager – Government

Assistant Retail Store Manager

Program Manager – Government