Program Manager – Government

AT&T

Program Manager supporting IT services and connectivity for Defense Information Systems Agency. Establishing performance baselines and serving as program point-of-contact with government.

Posted 5/8/2026full-timeColumbia • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $89,200 - $210,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMPMP

About the role

Key responsibilities & impact

Establish and maintain performance baselines (solution scope, costs, schedules);
oversee development of the CBII Integrated Master Schedule (IMS).
Chair formal baseline change requests (BCRs) reviews;
manage risk registers and corrective actions;
lead weekly and quarterly risk/status meetings to address critical issues.
Guide weekly progress reporting such as by Weekly Activity Reports (WARs) and quarterly reviews;
sure timely delivery of all required briefings, plans, and contract required artifacts (e.g., monthly service utilization & capacity reports).
Serve as primary point-of-contact between the program team and Government;
delegate tasks, clarify requirements, and secure approvals on plans, schedules, and deliverables.
Implement processes to measure results;
track program key performance indicators (KPIs) and ensure continuous service improvement.
Coordinate incident after-action reviews following any service outages;
drive root-cause analysis and lessons learned integration into program processes.
Oversee maintenance of program documentation repositories with weekly updates;
enforce configuration management practices and documentation standards.
Verify contractual compliance and obligations

Requirements

What you’ll need

Experience supporting DoD or DISA IT service programs.
Familiarity with Defense Enterprise Service Management Framework (DESMF) / IT Service Management (ITSM)‑based managed services environments.
PMP or equivalent program/project management certification. (PMP, GSLC, CISA, CISM)
Experience managing 24x7x365 operational programs.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance baselinesIntegrated Master Schedulerisk managementkey performance indicatorsroot-cause analysisconfiguration managementdocumentation standardsservice improvementincident managementprogram documentation

Soft Skills

leadershipcommunicationdelegationtask clarificationproblem-solvingreportingcoordinationmeeting facilitationapproval securingprocess implementation

Certifications

PMPGSLCCISACISM