Asurion

Data Analyst

• Develop robust business intelligence products and perform ad hoc analyses to drive outcomes for our partners
• Operate in a direct support relationship to primary customers with the ability to meet requirements with some oversight
• Collaborate with stakeholders to understand business needs and design data solutions that provide targeted insights that are clear, concise, and compelling
• Establish and leverage a balance of business and data expertise to proactively identify business problems that can be solved or enhanced with data, analytics, reporting, and visualizations
• Contribute to a collaborative, inclusive, and high-performance team culture
• Interface with Technical Product Owners to enhance and maintain data marts and ETL processes with the evolving needs of business stakeholders
• When necessary, facilitate faster response times for critical business needs by writing and optimizing complex SQL queries across disparate data sources
• Proactively investigate trends in operational metrics and Key Performance Indicators (KPIs) to identify cause-and-effect relationships between business drivers

Quantitative Analyst II

Manager

• As a Senior Manager within the Client Program Management (CPM) team, you will serve as a strategic interface between Asurion and its clients, leading cross-functional initiatives that drive client satisfaction, operational excellence, and business growth.
• This role requires a seasoned leader with deep expertise in program management, client relationship development, and strategic execution across complex environments.
• Program Leadership – ownership of the AT&T Mobility products; internal/external communication, program management, implementation, customer experience etc.
• Client Relationship Management – build and maintain strong client relationships, becoming a trusted advisor for both Asurion-specific and broader strategic initiatives.
• Champion client needs internally, driving improvements in product performance and customer experience.
• Engagement – drive and execute engagement strategies by leading cross-functional collaboration, aligning internal stakeholders, and championing critical initiatives.
• Serve as a trusted advisor and subject matter expert, ensuring engagement efforts are data-informed, client-aligned, and integrated into broader CPM objectives.
• Cross-Functional Collaboration – facilitate clarity and alignment across internal stakeholders to ensure seamless execution of client commitments.
• Influence and guide teams toward shared objectives, even in ambiguous or rapidly changing environments.
• Marketing – act as the CPM lead in partnership with the Marketing team to align on shared roadmap priorities. Collaborate to integrate marketing insights into client program planning and execution, driving engagement and measurable impact.

Senior Manager, CPM

• Serve as strategic interface between Asurion and AT&T clients, leading cross-functional initiatives
• Program leadership: ownership of AT&T Mobility products including program management, implementation, customer experience
• Client relationship management: build trusted advisor relationships and champion client needs
• Drive engagement strategies and lead cross-functional collaboration
• Facilitate clarity and alignment across internal stakeholders to ensure execution of client commitments
• Partner with Marketing to align roadmap priorities and integrate insights
• Ensure engagement efforts are data-informed, client-aligned, and integrated into CPM objectives

Analyst

• The Post Claims Data Analyst will be part of the Program Management team and possess an advanced understanding of fraud evaluation
• The analyst will be responsible to take ownership of projects and interact with internal clients to understand their project requirements and perform analysis for Fraud Prevention
• The analyst will also be responsible for performing analysis on claims to determine whether the claim was both legitimate and handled properly by other internal departments
• As a secondary function the analyst will provide support to the Program Managers, Analyst(s), and other departments as needed
• This will entail supporting created reports and dashboards and the possible gathering of additional data as needed
• The Primary Duties and Responsibilities:
• Research insurance claims to identify set characteristics related to fraudulent behavior
• Logically link existing claims together based on fraud patterns and decision appropriately
• Become a SME on all client billing systems and internal claims systems
• Ensure projects are researched, documented, and completed in accordance with departmental standards
• Understand and stay up to date on all adjuster processes and procedures
• Interact with key stakeholders within Fraud Operations
• Communicate both verbally and in writing a clear and concise summary of findings
• Perform auditing of data in a quick and efficient manner
• Work in multiple billing and administration systems simultaneously

Quantitative Analyst II

Senior Manager, CPM

Senior Manager, CPM

Claims Analyst