Develop robust business intelligence products and perform ad hoc analyses to drive outcomes for our partners
Operate in a direct support relationship to primary customers with the ability to meet requirements with some oversight
Collaborate with stakeholders to understand business needs and design data solutions that provide targeted insights that are clear, concise, and compelling
Establish and leverage a balance of business and data expertise to proactively identify business problems that can be solved or enhanced with data, analytics, reporting, and visualizations
Contribute to a collaborative, inclusive, and high-performance team culture
Interface with Technical Product Owners to enhance and maintain data marts and ETL processes with the evolving needs of business stakeholders
When necessary, facilitate faster response times for critical business needs by writing and optimizing complex SQL queries across disparate data sources
Proactively investigate trends in operational metrics and Key Performance Indicators (KPIs) to identify cause-and-effect relationships between business drivers
Requirements
Bachelor's Degree in related field preferred (MIS or Quantitative Disciplines), or combination of relevant professional experience and credentials
Demonstrated end-to-end ownership of complex and concurrent project engagements, including the development of reporting tools and performance management systems
Adept at navigating ambiguity—clarifying unclear requests, organizing priorities, and crafting clear, actionable roadmaps that lead to successful outcomes
Well-versed in data warehousing and architecture; experience designing and implementing scalable, multidimensional, and normalized data models
Experience in identifying and showcasing statistically significant trends in large & disparate data sets
Ability to identify and measure key performance indicators and assess how business changes impact those metrics
Exposure to call center, retail, supply chain, and/or operational analytics is a plus
Proven ability to write and execute complex SQL queries and manipulate disparate data sources
Working understanding of best practices for data warehousing architecture and data modeling
Proficient in Microsoft Office Suite (Word, Excel, Teams, PowerPoint)
Proficient with data reporting and visualization tools (SSRS, Power BI, Tableau, Spotfire)
Exposure to statistical analysis techniques (Regression, segmentation, clustering, forecasting, anomaly detection, NLP, ML, AI, Random Forest, Decision Trees)