Asurion

Product Marketing

• Own platform positioning and narrative.
• Bring clarity to complex capabilities.
• Shape how the platform is packaged and presented.
• Sharpen our competitive positioning.
• Partner across the business.
• Influence product and go-to-market strategy.
• Drive analyst and influencer engagement.
• Develop partner narratives.
• Lead launch strategy and execution.
• Build and lead a high-performing team.

Senior Director, Product Marketing Platform

Attorney

• Lead all aspects of governance, including Board and committee support, governance policies, and best practices; advise on fiduciary duties, governance trends, and regulatory developments; oversee preparation of Board materials, resolutions, minutes, and corporate records; ensure compliance with corporate laws and listing standards.
• Oversee SEC compliance matters; ensure adherence to securities laws, disclosure requirements, and insider trading policies; partner with Finance and legal leadership on investor communications and disclosures; monitor and advise on evolving regulatory requirements and corporate disclosure best practices.
• Lead legal strategy and execution for M&A transactions, including acquisitions, divestitures, joint ventures, and strategic investments; manage due diligence, deal structuring, negotiation, and transaction documentation; coordinate cross-functional teams and external counsel for efficient deal execution; advise on post-merger integration and risk mitigation.
• Build and lead a high-performing legal team, fostering a culture of excellence and accountability; collaborate closely with executive leadership, Finance, HR, Compliance, and business units; manage outside counsel relationships and legal budgets effectively.

Vice President, Legal – Corporate Governance, Securities, M & A

Marketing

• Own the end-to-end enablement of data for marketing use cases, including audience creation, segmentation, and personalization
• Translate marketing strategies (lifecycle, acquisition, retention) into data requirements that power execution
• Ensure reliable and scalable data flows into marketing platforms (CRM, CDP, email, SMS) to support campaign activation
• Partner closely with marketing teams to optimize targeting, timing, and messaging through data
• Continuously improve how customer data is used to drive engagement and conversion
• Ensure data quality and governance for marketing use cases
• Deliver actionable insights that inform campaign strategy, customer segmentation, and business growth
• Develop recurring reporting and performance readouts that help marketers assess results and make faster decisions
• Analyze customer behavior and campaign outcomes to identify opportunities for optimization
• Support test-and-learn frameworks (A/B testing, segmentation strategies, etc.)
• Translate data into clear recommendations that influence marketing decisions
• Serve as the data lead to the marketing team, representing marketing needs to data engineering and platform teams
• Drive alignment on priorities, ensuring marketing use cases are supported in enterprise data roadmaps and platform evolutions
• Communicate insights and data concepts in a way that is actionable for marketing stakeholders
• Advocate for scalable, marketing-focused data solutions
• Operate autonomously while staying aligned with marketing objectives

Manager, Marketing Data Strategy – Activation

Program Manager

• Support the execution of the insurance component of the program operations, ensuring alignment with program design and business goals
• Serve as the strategic partner to the Client Services Team, and interface with Verizon to assess, refine, and optimize program execution
• Lead program governance and structure, proactively identifying risks, gaps, and opportunities for improvement
• Coordinate across Client Services, Legal, Verizon Product, Fraud, Marketing, and Regulatory teams
• Partner with Regulatory to ensure programs remain compliant and do not trigger regulatory risks or thresholds
• Support the launch and operationalization of new products and program enhancements
• Perform ad hoc and structured analyses to inform strategic decisions
• Support the Average Claim Cost (ACC) Center of Excellence by enabling teams to understand, adopt, and report on ACC performance
• Develop and deliver clear, concise reporting and insights to internal leadership and external clients

Senior Analyst, Program Management

Product Manager

• Build the Configuration Engine for Expert Workflows
• Define and own the product vision for the platform’s configuration and automation systems.
• Design scalable frameworks that support client-specific customization, including permissions, features, and UI components.
• Ensure that each client experience feels bespoke while maintaining a single, maintainable codebase.
• Partner with engineering to develop flexible configuration models and extensible architecture.
• Orchestrate AI and SDK Integrations into the Expert Experience
• Serve as the primary liaison between the Expert platform and core technology teams.
• Lead integration of advanced capabilities such as AI agents, communication SDKs, and real-time guidance tools.
• Ensure all integrations are modular, configurable, and reusable across multiple clients.
• Drive alignment on platform standards and integration patterns.
• Lead Cross-Functional Feature Guardrails and Deployment
• Collaborate with Product Managers across domains (e.g., Client Solutions, Support, Business Intelligence) to enable safe feature deployment.
• Design and implement guardrails that prevent configuration conflicts and ensure system stability.
• Establish processes and tooling that allow targeted, client-specific feature releases.
• Advocate for platform-first thinking across product teams.
• Manage System Health and Feature Performance for the Platform
• Own the performance, reliability, and scalability of the Expert platform experience.
• Monitor the impact of configurations and compute-intensive features (e.g., generative AI) on system performance.
• Partner with engineering to identify bottlenecks and drive performance optimization initiatives.
• Define and track key platform health metrics and SLAs.
• Standardize Client Onboarding and Feature Lifecycle
• Transform manual client onboarding into automated, scalable workflows.
• Standardize feature flagging, configuration management, and deployment practices.
• Enable implementation teams with tools to safely configure and launch features.
• Ensure full lifecycle management of features, including rollout, monitoring, iteration, and deprecation.

Senior Product Manager

• Own the product vision, strategy, and roadmap for customer-facing AI agents.
• Shape the roadmap to move from scripted automation toward agentic experiences.
• Define and track success metrics that tie AI agent performance to measurable outcomes.
• Serve as the primary product partner to the Data Science team.
• Map AI agent capabilities across the full customer lifecycle and prioritize opportunities.

Principal Product Manager

Analyst

• Primarily responsible for evaluating and adjudicating claim exception requests in adherence to established work instructions.
• Periodically responsible for adjudicating higher-risk exceptions not governed by established work instructions but supported through broader policies and agreements.
• Effectively track, log, and monitor claims you are working on.
• Navigate, prioritize, and execute client assignments in a fast-paced environment.
• Proven ability to monitor, identify, and flag emerging risk trends as necessary.
• Excellent verbal and written communication skills with internal and external partners.
• Maintain confidentiality of information related to customers, clients, and/or associates.
• Function as a resource to team members by answering and/or resolving policy questions, policy terms, program procedures, cancellation status inquiries, etc.
• Maintain accurate and proficient knowledge of products, policy terms and coverages, and program procedures.
• Research and review exception decisions to ensure validity and accuracy in accordance with program enrollment.
• Strong organizational skills to navigate ambiguity.
• Consistently achieve established team quality, productivity, and/or performance goals.
• Demonstrate willingness to perform additional tasks to support team initiatives as needed.

Claims Exception Analyst – LER

Operations

• Diagnose and unlock subscriber growth opportunities
• Synthesize quantitative data, qualitative signals, and market context
• Drive cross-functional execution across product, engineering, marketing, finance, and operations
• Help define the Home Task Force's strategic priorities on an annual and quarterly basis
• Author crisp decision-making memos and executive communications to drive alignment and action

Senior Director, Home Task Force Strategy & Ops

Supply Chain

• Lead all aspects of repair site expansion and transformation
• Leverage business expertise, cross-functional global relationships, leadership, and interpersonal skills to set the vision and drive results across repair site operations
• Serve as the primary supply chain engagement point for numerous other functions—real estate, legal, regulatory, finance
• Own full lifecycle delivery of new facilities globally, with accountability for operational go-live within 12 months
• Lead site selection, lease/build negotiations, and regulatory approvals with speed and pragmatism
• Drive facility build-out and layout design optimized for electronics remanufacturing and reverse supply chain flows
• Ensure equipment, IT systems, and supply base are production-ready at launch
• Stand up local leadership and frontline teams, including hiring, training, and early performance management
• Deliver initial production ramp, yield stabilization, and cost performance in the first 90–180 days post-launch
• Ensure compliance with local labor laws, EHS, trade, and quality requirements from day one
• Continuously evaluate existing capabilities and capacity at current sites and lead transformation efforts to optimize key metrics

Senior Director, Global Supply Chain Enablement

Account Manager

• Serve as a trusted advisor to our client’s senior decision-makers
• Develop and execute a go-to-market strategy
• Build and present compelling transformative strategies
• Partner with internal teams to align strategies and prioritize roadmaps
• Build trust-based senior-level relationships

Senior Director, Partnerships and Business Development

Client Services Representative

• Grow take rate, sales channels and product portfolio for the AT&T account.
• Develop strong, lasting productive relationships with the client at multiple levels.
• Establish overall long term and short-term account strategies across all channels (Retail, Indirect, Online, National Retail, CARE & SMB).
• Develop key account acquisition and business targets to ensure growth, revenue, and profitability goals are met.
• Develop key initiatives and innovative solutions to maximize subscriber growth and profitability and minimize churn.
• Plan and direct all aspects of the account sales objectives and initiatives.
• Provide visionary leadership to the sales growth team.

Vice President, Client Services

DevOps Engineer

• Automate the deployment, configuration and management of cloud infrastructure (primarily in AWS) using agentic AI
• Work as part of a product delivery team, and work closely with application development teams to ensure on time product delivery, secure, high availability and performance of product functions, and operation cost effectiveness.
• Help with product deployment, monitoring and troubleshooting, including building dashboards and alerts, and automating support tasks when feasible.
• Stay on top of the most relevant, industry leading technologies and techniques to ensure a streamlined, efficient and productive development and operational environment.
• Turn requirements gathering sessions into outcomes.
• Bringing in other business functions as necessary to build holistic pipelines.
• Operational support of enterprise API Gateway

Staff DevOps Engineer

• Define, lead and execute Asurion’s AEO strategy—how our knowledge powers answers across LLM ecosystems
• Build a new experimentation discipline to understand how LLMs retrieve, interpret, and prioritize content
• Define and lead hands-on, creative experiments to uncover what drives inclusion, authority, and impact in AI-generated answers, partnering closely with marketing
• Translate learnings into scalable playbooks, product requirements, and content strategies
• Shape how Asurion’s knowledge graph and content systems evolve to support LLM consumption (via strong cross-functional influence)
• Define how Asurion becomes a foundational input into AI platforms through structured data, integrations, and partnerships
• Lead the strategy for AI-native experiences (e.g., GPT-based apps) that enable direct interaction within LLM ecosystems
• Establish success metrics and attribution models for this new channel, connecting AEO efforts to traffic, engagement, and conversion