Asurion

Analyst

• Primarily responsible for evaluating and adjudicating claim exception requests in adherence to established work instructions.
• Periodically responsible for adjudicating higher-risk exceptions not governed by established work instructions but supported through broader policies and agreements.
• Effectively track, log, and monitor claims you are working on.
• Navigate, prioritize, and execute client assignments in a fast-paced environment.
• Proven ability to monitor, identify, and flag emerging risk trends as necessary.
• Excellent verbal and written communication skills with internal and external partners.
• Maintain confidentiality of information related to customers, clients, and/or associates.
• Function as a resource to team members by answering and/or resolving policy questions, policy terms, program procedures, cancellation status inquiries, etc.
• Maintain accurate and proficient knowledge of products, policy terms and coverages, and program procedures.
• Research and review exception decisions to ensure validity and accuracy in accordance with program enrollment.
• Strong organizational skills to navigate ambiguity.
• Consistently achieve established team quality, productivity, and/or performance goals.
• Demonstrate willingness to perform additional tasks to support team initiatives as needed.

Claims Exception Analyst – LER

Operations

• Diagnose and unlock subscriber growth opportunities
• Synthesize quantitative data, qualitative signals, and market context
• Drive cross-functional execution across product, engineering, marketing, finance, and operations
• Help define the Home Task Force's strategic priorities on an annual and quarterly basis
• Author crisp decision-making memos and executive communications to drive alignment and action

Senior Director, Home Task Force Strategy & Ops

Supply Chain

• Lead all aspects of repair site expansion and transformation
• Leverage business expertise, cross-functional global relationships, leadership, and interpersonal skills to set the vision and drive results across repair site operations
• Serve as the primary supply chain engagement point for numerous other functions—real estate, legal, regulatory, finance
• Own full lifecycle delivery of new facilities globally, with accountability for operational go-live within 12 months
• Lead site selection, lease/build negotiations, and regulatory approvals with speed and pragmatism
• Drive facility build-out and layout design optimized for electronics remanufacturing and reverse supply chain flows
• Ensure equipment, IT systems, and supply base are production-ready at launch
• Stand up local leadership and frontline teams, including hiring, training, and early performance management
• Deliver initial production ramp, yield stabilization, and cost performance in the first 90–180 days post-launch
• Ensure compliance with local labor laws, EHS, trade, and quality requirements from day one
• Continuously evaluate existing capabilities and capacity at current sites and lead transformation efforts to optimize key metrics

Senior Director, Global Supply Chain Enablement

Account Manager

• Serve as a trusted advisor to our client’s senior decision-makers
• Develop and execute a go-to-market strategy
• Build and present compelling transformative strategies
• Partner with internal teams to align strategies and prioritize roadmaps
• Build trust-based senior-level relationships

Senior Director, Partnerships and Business Development

Client Services Representative

• Grow take rate, sales channels and product portfolio for the AT&T account.
• Develop strong, lasting productive relationships with the client at multiple levels.
• Establish overall long term and short-term account strategies across all channels (Retail, Indirect, Online, National Retail, CARE & SMB).
• Develop key account acquisition and business targets to ensure growth, revenue, and profitability goals are met.
• Develop key initiatives and innovative solutions to maximize subscriber growth and profitability and minimize churn.
• Plan and direct all aspects of the account sales objectives and initiatives.
• Provide visionary leadership to the sales growth team.

Vice President, Client Services

DevOps Engineer

• Automate the deployment, configuration and management of cloud infrastructure (primarily in AWS) using agentic AI
• Work as part of a product delivery team, and work closely with application development teams to ensure on time product delivery, secure, high availability and performance of product functions, and operation cost effectiveness.
• Help with product deployment, monitoring and troubleshooting, including building dashboards and alerts, and automating support tasks when feasible.
• Stay on top of the most relevant, industry leading technologies and techniques to ensure a streamlined, efficient and productive development and operational environment.
• Turn requirements gathering sessions into outcomes.
• Bringing in other business functions as necessary to build holistic pipelines.
• Operational support of enterprise API Gateway

Staff DevOps Engineer

Product Manager

• Define, lead and execute Asurion’s AEO strategy—how our knowledge powers answers across LLM ecosystems
• Build a new experimentation discipline to understand how LLMs retrieve, interpret, and prioritize content
• Define and lead hands-on, creative experiments to uncover what drives inclusion, authority, and impact in AI-generated answers, partnering closely with marketing
• Translate learnings into scalable playbooks, product requirements, and content strategies
• Shape how Asurion’s knowledge graph and content systems evolve to support LLM consumption (via strong cross-functional influence)
• Define how Asurion becomes a foundational input into AI platforms through structured data, integrations, and partnerships
• Lead the strategy for AI-native experiences (e.g., GPT-based apps) that enable direct interaction within LLM ecosystems
• Establish success metrics and attribution models for this new channel, connecting AEO efforts to traffic, engagement, and conversion

Product Management Leadership Role, Answer Engine Optimization

Director

• Design a Category-Defining Service Architecture
• Create canonical service blueprints and operating principles that unify Product, Engineering, Platform, Data, and Operations.
• Design the orchestration model connecting customers, experts, AI agents, and partner ecosystems.
• Define responsibility boundaries between AI and human experts across service journeys.
• Design intelligent workflows that increase speed and consistency while protecting judgment and empathy.
• Lead early-stage service and product discovery across 0 to 1 initiatives.
• Recruit and develop exceptional service designers and researchers.
• Influence senior executives and cross-functional leaders through clarity and principled tradeoffs.

Director, Service Design – Research

• Responsible for standard and ad-hoc reporting on performance of our digital marketing, SEO, email, web properties and voice/chat channels
• Support ad-hoc and exploratory analyses of key partner initiatives, tests, and emerging growth opportunities, helping to identify opportunities and provide data-driven recommendations
• Produce succinct reports highlighting results and key insights of digital programs using a combination of business intelligence tools (e.g., Power BI), Data Studio and Excel
• Help define KPIs and develop requirements for measurement planning, tagging, sourcing digital data across platforms including web analytics, DSPs, web sites/apps, etc.
• Collaborate with cross-functional teams and partner teams to ensure we can define and effectively measure customer and business success to effect positive change
• Stay up to date with changes in the digital marketing landscape, specifically as it relates to data collection and usages understand how those changes impact Asurion’s current and future digital marketing efforts

Senior Analyst, Digital Analytics

Risk

• Day-to-day program and relationship management across local / international stakeholders
• Analysis and design of risk and insurance aspects of contracts and compliance by proactively identifying and assessing Asurion’s insurable-type exposures
• Compile and organize underwriting data to support insurance program development and renewal processes
• Prepare analysis & recommendations showing the pros-cons of different program structures and available coverage options
• Analyze loss-claim trends to facilitate dialogue on optimal risk management strategy, balancing risk-transfer/insurance, and other potential risk management actions
• Manage claims reporting process and achieving recovery from insurance programs
• Communicate market and industry conditions and developments to stakeholders
• Develop and analyze data to support the measurement and reporting on Risk Management program performance and drive continuous improvement
• Consult with business and staff group leaders on program design and the risk-insurance aspects of current and new business initiatives, ventures, operations, product development, new geographies, etc.
• Participate in and lead Global Risk Management projects

Senior Manager, Global Insurance and Risk Management

• Drive business development by identifying, shaping, and advancing opportunities informed by a deep understanding of the device value chain and secondary-market dynamics.
• Identify adjacencies and expansion opportunities in related markets, including channel partners (major VARs), enterprise, government, and healthcare.
• Navigate complex ecosystem dynamics— including device flows, participant roles in the value chain, auctions, resale channels, grading standards, and buyer behavior—to inform opportunity design and positioning.
• Translate Asurion’s advanced technical and supply chain capabilities into differentiated, executable value propositions through close partnership with operations, engineering, and supply chain teams.
• Develop, deepen, and expand relationships with OEMs, carriers, partners, and secondary-market participants to strengthen existing partnerships and expand Asurion’s role and market share within the ecosystem.
• Listen deeply to existing and prospective clients to identify unmet needs and market gaps and work cross-functionally to design and commercialize differentiated solutions that strengthen partnerships and drive growth.
• Partner across Sales, Client Services, Marketing, Operations, and Finance to advance opportunities, support pipeline needs, and contribute to client pitches and RFPs.