Asurion

Compliance

• Help identify and trend fraudulent activity and compliance issues through interaction analysis
• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
• Utilize voice analytics software to find specific call types and create custom views that add business value
• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

Sales Compliance Specialist, Bilingual

Director

• Own and continuously improve the cyber and technology risk management framework, methodology, taxonomy, and lifecycle aligned to NIST CSF 2.0, ISO 27001/27005, and applicable regulatory obligations.
• Define standards, procedures, and rating scales for consistent enterprise-wide risk identification, assessment, and reporting; partner with the PISO model to ensure common language and practices across portfolios.
• Lead enterprise cyber risk assessments across technology, business, regulatory, and emerging-risk domains to produce consistent, defensible determinations.
• Establish and operate a cyber risk quantification capability (e.g., FAIR-based) to express risk in business and financial terms and inform prioritization and investment decisions.
• Maintain the enterprise cyber risk register; ensure risks are well-described, owned, rated, and tracked to acceptable residual levels; develop and manage KRI/KCI programs for forward-looking posture.
• Operationalize the risk appetite and tolerance framework with the CISO and senior leadership; own risk acceptance and exception governance with clear, auditable documentation and time-bound approvals.
• Govern cyber risk policy structure, ownership, review cadence, and exception handling; chair or support cyber risk forums and escalate decisions to appropriate authority levels.
• Lead second-line, risk-based assurance over design and operating effectiveness of key cyber controls in coordination with first-line and Internal Audit; identify thematic weaknesses and drive structural remediation.
• Own issues and remediation management—intake, prioritization, owner assignment, tracking to closure, and escalation of aging items.
• Define and report outcome-focused metrics (e.g., residual risk trends, out-of-appetite reduction, early-versus-late finding ratios, incidents tied to accepted risk) in executive- and board-ready formats.
• Serve as primary point of contact for cyber risk in regulatory exams, audits, and carrier-partner due diligence.
• Integrate cyber risk into Enterprise Risk Management to ensure consistency in enterprise risk reporting and governance; partner with Legal, Privacy, Procurement, and technology leaders to embed risk-informed decisions.
• Oversee vendor/third-party risk within the cyber risk portfolio to ensure supply-chain risk is governed in line with enterprise practices.
• Build, lead, and develop a team of senior managers and analysts; set objectives, manage performance, and scale capacity through process improvement, tooling, and appropriate AI-assisted workflows.

Director, Cyber Risk

Risk

• Define and own the enterprise Human Risk Management strategy.
• Establish governance for the human-risk domain.
• Build, lead, and develop a small expert team.
• Partner with multiple departments to embed risk practices.
• Use analytics and AI to identify high-risk cohorts.
• Implement in-the-moment behavioral guidance.

Senior Manager, Human Risk Management

• Own strategy, design, and continuous improvement of the Third-Party/Vendor Risk Management (TPRM) program
• Define and maintain TPRM policy, standards, procedures, and risk-tiering methodology
• Establish third-party risk appetite and tolerance thresholds with CISO and GRC leadership
• Embed risk gates within sourcing, onboarding, contracting, renewal, and offboarding
• Lead the full vendor risk lifecycle: intake, inherent-risk classification, due diligence, residual-risk determination
• Operationalize inherent-risk tiering to scope assessment depth and cadence
• Direct security, privacy, and resilience assessments using methodologies such as SIG/Shared Assessments
• Evaluate fourth-party/Nth-party dependencies, vendor concentration, and systemic risk
• Establish and lead risk reviews for third-party AI/GenAI tooling
• Coordinate third-party incident response with SOC/IR
• Manage the third-party risk register and findings inventory
• Develop a standardized library of contractual security requirements
• Define and report outcome-driven metrics and KRIs

Senior Manager, Third Party Risk Management

Manager

• Lead the design, launch, and ongoing management of a new end-to-end customer experience (CX) program for the UBIF retail business.
• Set the strategic agenda for CX measurement; define what matters and ensure teams act on customer insights to deliver prioritized improvements.
• Assess and prioritize end-to-end customer journeys across retail and digital touchpoints; identify friction points that risk loyalty and revenue.
• Define and champion customer experience standards, service principles, and behavioral expectations for retail locations.
• Build and lead a CX Center of Excellence for escalation management, fostering a culture of service recovery and continuous learning.
• Lead change management and frontline enablement for CX initiatives; coach field leaders and serve as a visible champion of customer-centric culture.
• Build executive alignment on CX priorities; craft business cases grounded in customer and business outcomes.

Senior Manager, Customer Excellence

General Counsel

• Serve as legal authority on AI development deployment and legal risk across the enterprise.
• Advise Engineering and Data Science across the AI lifecycle.
• Counsel on security-by-design, vendor security diligence, model/data leakage, and AI assurance.
• Lead the legal incident response workstream and advise on disclosure-grade cyber risk management and governance.
• Support contracting attorneys in the negotiation and approval of AI, privacy, and cybersecurity terms.
• Provide pragmatic legal guidance to Product, Engineering, CX, and Marketing leaders on data use, biometrics, and AI-enabled product features.
• Advise on U.S. state privacy regimes , role clarity, purpose limitation, data minimization, retention, and cross-use risks.

Assistant General Counsel

Marketing

• Lead the planning and execution of marketing initiatives, product launches, program enhancements, and business priorities supporting Verizon Business
• Manage multiple projects simultaneously while ensuring alignment across Verizon stakeholders and internal cross-functional teams
• Develop marketing, sales enablement, and training materials that support program awareness, adoption, and growth
• Partner with Verizon marketing, sales, and operational teams to identify opportunities to improve performance across customer journeys, digital experiences, and sales channels
• Analyze performance trends, stakeholder feedback, and business results to identify growth opportunities and recommend actions
• Serve as a trusted day-to-day partner to Verizon and internal stakeholders, helping drive alignment, accountability, and execution
• Proactively identify and resolve obstacles that could impact project success
• Continuously look for opportunities to improve processes, close gaps, and create additional value for the business

Manager, Partner Marketing

Growth Marketing

• Define and operationalize Asurion's first unified growth strategy
• Establish a unified, data-driven growth model across products and channels
• Build, maintain and execute on a growth roadmap based on experimentation and A/B testing
• Partner with product teams to integrate growth into customer-facing experiences
• Drive upsell and cross-sell performance
• Lead growth programs across existing partner channels
• Design lifecycle engagement strategies
• Build a culture and infrastructure for rapid experimentation
• Use data and insights to continuously improve growth performance

VP, Growth

Analyst

• Manage weekly/monthly forecast for assigned program(s) and monthly data to monitor supplier performance, identify cost reduction opportunities, and ensure quality.
• Works hand in hand with internal teams to ensure performance and competitive costs across program(s).
• Initiates action to clear issues and improve KPI’s to targets while working with cross functional teams as needed.
• Attends and represents UBIF SCM in a variety of meetings and business reviews (Initiatives, WPMs, and MBRs) maintaining and updating information and presenting appropriate readouts.
• Leads ad hoc analysis for miscellaneous projects.
• Maintains effective relationships and communication with internal partners and external suppliers.
• Supports operational activities including communicating and resolving daily issues.
• Collaborates with cross-functional teams to effectively drive prescribed KPIs, accurate material forecasting, purchasing, compliance, and continuity of supply while managing E&O exposure and lowering costs.
• Other duties as assigned.

Senior Analyst, UBIF SCM Support

• Help identify and trend fraudulent activity and compliance issues through interaction analysis
• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
• Utilize voice analytics software to find specific call types and create custom views that add business value
• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
• Create visual reports that help create narratives to accompany data.

Sales Compliance Specialist

Data Scientist

• Own enterprise data science strategy and multi-year roadmap.
• Prioritize high-impact use cases with executive stakeholders.
• Oversee model lifecycle, from discovery to productionization.
• Establish enterprise level standards for MLOps and responsible AI governance.
• Develop talent, structure teams, and manage budgets.
• Communicate results and risks to senior leadership.

Senior Director, Data Science

Account Manager

• Achieve or exceed assigned sales, attach rate goals, and execute company initiatives in an assigned territory.
• Build and grow productive relationships with senior client field or store operation leadership.
• Expand the performance of stores, districts, and regions through various mediums and approaches.
• Work with internal cross-functional teams to identify growth and process improvement opportunities.
• Strategically analyze the territory by reviewing sales report data to identify the highest opportunities.
• Build strong field relationships, develop a strategy that fits within the client business plan, and drive sales actions.
• Integrate Protection Plan training into the client's existing training programs.

Regional Account Manager

Operations

• The Senior Director, Customer Solutions Operations is a senior customer experience and operations leader responsible for driving performance across the full Serve, Solve, Sell model across multiple global contact center sites.
• This leader owns accountability for a large-scale frontline organization with a clear line of sight to the metrics that matter most: Net Promoter Score (NPS), Customer Resolution Time (CRT), and Net Sales per 100 opportunities (NSP/100).
• They develop Directors who independently lead high-performing teams, hold leaders accountable to results, and build environments where frontline representatives are motivated and retained.
• This role is also a key thought leader within Customer Solutions, ensuring strategic alignment across the organization while maintaining compliance with client contractual requirements.
• Drive consistent, high-quality customer experiences across all sites and accounts.
• Own NPS as a primary performance indicator, holding leaders accountable for interactions that earn customer trust.
• Ensure teams hit CRT targets that reflect both speed and quality of resolution.
• Deliver service level and HERO results consistently while meeting or exceeding AOP goals and controlling cost per interaction.
• Drive NSP/100 results by building a team that recognizes and acts on sales opportunities as a natural extension of excellent customer service.
• Set clear expectations, coach leaders on sales behaviors, and create accountability structures that improve penetration rates without compromising the customer experience.
• Ensure teams have the product knowledge—including deep Connected Home expertise—and coaching frameworks needed to confidently present solutions.
• Use performance data and AI-enabled insights to identify trends and translate findings into targeted action plans.
• Develop and mentor leaders to make Asurion the best place to perform for all experts and prepare our leaders for growth opportunities.
• Oversee operating systems including policies, procedures, and operating structure.
• Ensure the workforce is staffed, trained, and equipped to consistently meet client-defined service level standards.
• Continuously evaluates operational efficiency and identifies opportunities for improvement across the contact center.
• Champion the adoption of AI tools and automation to drive efficiency, reduce handle time, and improve the customer and expert experience.
• Model AI fluency and set clear expectations for leveraging emerging capabilities—including sales coaching tools, workforce management, and real-time decision support—as a competitive advantage across the organization.
• Develop client relations, communicating technologies, meeting contractual obligations, and adjusting contact center operations to ensure continued client readiness.
• Develop effective organizational partnerships within the enterprise worldwide, ensuring continuity among all contact centers, by working with operational VP’s and facilitating achievement of line of business goals through indirect guidance and negotiation.

Senior Director, Customer Solutions Operations

Product Marketing

• Own platform positioning and narrative.
• Bring clarity to complex capabilities.
• Shape how the platform is packaged and presented.
• Sharpen our competitive positioning.
• Partner across the business.
• Influence product and go-to-market strategy.
• Drive analyst and influencer engagement.
• Develop partner narratives.
• Lead launch strategy and execution.
• Build and lead a high-performing team.

Senior Director, Product Marketing Platform

Attorney

• Lead all aspects of governance, including Board and committee support, governance policies, and best practices; advise on fiduciary duties, governance trends, and regulatory developments; oversee preparation of Board materials, resolutions, minutes, and corporate records; ensure compliance with corporate laws and listing standards.
• Oversee SEC compliance matters; ensure adherence to securities laws, disclosure requirements, and insider trading policies; partner with Finance and legal leadership on investor communications and disclosures; monitor and advise on evolving regulatory requirements and corporate disclosure best practices.
• Lead legal strategy and execution for M&A transactions, including acquisitions, divestitures, joint ventures, and strategic investments; manage due diligence, deal structuring, negotiation, and transaction documentation; coordinate cross-functional teams and external counsel for efficient deal execution; advise on post-merger integration and risk mitigation.
• Build and lead a high-performing legal team, fostering a culture of excellence and accountability; collaborate closely with executive leadership, Finance, HR, Compliance, and business units; manage outside counsel relationships and legal budgets effectively.