Asurion

Supply Chain

• Drive business development by identifying, shaping, and advancing opportunities informed by a deep understanding of the device value chain and secondary-market dynamics.
• Identify adjacencies and expansion opportunities in related markets, including channel partners (major VARs), enterprise, government, and healthcare.
• Navigate complex ecosystem dynamics— including device flows, participant roles in the value chain, auctions, resale channels, grading standards, and buyer behavior—to inform opportunity design and positioning.
• Translate Asurion’s advanced technical and supply chain capabilities into differentiated, executable value propositions through close partnership with operations, engineering, and supply chain teams.
• Develop, deepen, and expand relationships with OEMs, carriers, partners, and secondary-market participants to strengthen existing partnerships and expand Asurion’s role and market share within the ecosystem.
• Listen deeply to existing and prospective clients to identify unmet needs and market gaps and work cross-functionally to design and commercialize differentiated solutions that strengthen partnerships and drive growth.
• Partner across Sales, Client Services, Marketing, Operations, and Finance to advance opportunities, support pipeline needs, and contribute to client pitches and RFPs.

Director, Supply Chain Strategy – Sales

Sales

• Act as a sales enabler between Asurion and a wireless carrier’s sales channels
• Focus on growth areas within carrier-owned retail stores
• Drive Home Protection point of sale performance growth through field training and leadership coaching
• Implement continuing education training and social media campaigns
• Work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements
• Conduct field sales training, side-by-side selling, and on-floor observations
• Promote awareness and utilization of key channel support resources

Market Manager – Sales Enablement

Product Designer

• Craft complex and engaging experiences for global users
• Develop interaction designs for web, chat, digital experiences, and in-person services
• Collaborate with multiple teams to conduct research, user testing, and create solutions
• Take initiative in identifying problems and improving product offerings
• Lead design from early problem exploration through launch and data analysis

Senior Product Designer

Manager

• Ensure FSLs are compliant with all contractual agreements
• Monitor performance metrics including SLAs, KPIs, and quality standards for each FSL
• Train and certify FSLs on processes
• Conduct on-site field inspections on a regular scheduled basis
• Rate service providers on an ongoing basis based on performance and behaviors that best support Asurion's programs
• Develop processes to ensure clients' customers receive reliable, timely, and consistent high-quality service
• Manage cost control functions to minimize service expense and additional authorizations without sacrificing customer service
• Coach and develop a team of FSL Staff members, maintaining company standards and program demand

FSL Manager

Analyst

• Responsible for standard and ad-hoc reporting on performance of our digital marketing, SEO, email, web properties and voice/chat channels
• Support ad-hoc and exploratory analyses of key partner initiatives, tests, and emerging growth opportunities, helping to identify opportunities and provide data-driven recommendations
• Produce succinct reports highlighting results and key insights of digital programs using a combination of business intelligence tools (e.g., Power BI), Data Studio and Excel
• Help define KPIs and develop requirements for measurement planning, tagging, sourcing digital data across platforms including web analytics, DSPs, web sites/apps, etc.
• Collaborate with cross-functional teams and partner teams to ensure we can define and effectively measure customer and business success to effect positive change

Senior Analyst, Digital Analytics

Business Analyst

• Conduct call/interaction monitoring evaluations on Expert’s calls using current Quality program guidelines.
• Review data and interactions to support the ongoing maintenance of AI-driven tools.
• Conduct thorough and accurate audits of machine and expert performance to identify trends and needed enhancements.
• Create appropriate documents that provide traceability for others to determine readiness, work-around processes, and modifications needed in toolsets.
• Communicate and document any known issues or risks and escalate to leadership as appropriate.
• Present results in a clear, concise, and compelling manner.
• Maintain a customer-focused mindset to ensure our work meets the needs of our Experts, external customers, and the business.
• Conduct an audit of the auditor evaluation, which rates the initial auditor’s adherence to the Quality program standards.
• Evaluate a minimum number of interactions daily, based on set standards for interaction type.
• Research escalated customer complaints and provide readouts to Operations or Client Services.
• Adhere to Expert and customer privacy expectations.
• Attend relevant new hire training classes to inform Experts of the Quality process.
• Contribute to quality scorecard evaluations used in monthly, quarterly, and annual performance reviews.
• Interface closely with Quality Manager and Quality Coach to champion required projects to successful completion.
• Participate in weekly calibration sessions and relevant trainings to stay informed of any client changes.
• Host listening sessions with Quality, Operations, or Client Services.
• Provide readouts on Quality performance per Line of Business (LOB).
• Support additional work efforts for other departments, including phone time, detractor callbacks, and special projects to understand the voice of the customer.
• Perform other duties and special projects as assigned.

Quality & Insights Analyst

• Own the global enablement strategy supporting frontline sales and customer retention
• Lead a team responsible for delivering impactful onboarding, coaching, training, content, and tools
• Partner closely with stakeholders across Operations, Product, Learning & Development, Finance, and HR
• Define and track KPIs related to sales effectiveness, knowledge retention, training utilization, and enablement ROI
• Cultivate a high-performing, inclusive team that operates with curiosity, humility, and a shared commitment to results
• Promote a culture of continuous learning, ethical leadership, and collaborative problem solving