Asurion

Customer Success Manager

• Manage partner relationships as the primary day-to-day contact
• Build strong relationships across key client stakeholders
• Drive and measure program KPIs (sales, customer satisfaction, efficiency)
• Collaborate cross-functionally with Product, Operations, Technology, and Legal
• Translate partner feedback into actionable insights

Director, Partner Success

Manager

• Achieve or exceed assigned sales, attach rate goals, and execute company initiatives in an assigned territory
• Build and grow productive relationships with client field operation leadership
• Expand the performance of regions through various mediums and approaches
• Work with internal cross-functional teams to identify growth and process improvement opportunities

Senior Market Manager

Marketing

• Serve as the main day-to-day POC for the client, leading meetings and aligning cross-functional teams to ensure trust and seamless execution.
• Develop and drive sell-in, value storytelling, and growth strategies that meet client and business objectives.
• Partner with shared services to design communications, training, and customer acquisition plans.
• Execute marketing tactics—online, in-store, and notifications—to drive engagement and conversion.
• Track, analyze, and report key marketing KPIs and consumer insights to inform priorities, optimize performance, and influence partners.
• Collaborate closely with Client Services, Product, Creative, Regulatory, and Analytics teams to foster cohesion and drive joint initiatives.
• Be a strong culture role model, leading by example in modeling Asurion’s values and work principles.

Senior Manager, Partner Marketing

Compliance

• Help identify and trend fraudulent activity and compliance issues through interaction analysis
• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
• Utilize voice analytics software to find specific call types and create custom views that add business value
• Contribute to ad hoc analytics & inspection projects that support business initiatives
• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
• Clearly and concisely summarize findings though verbal and written communication
• Create visual reports that help create narratives to accompany data

Sales Compliance Specialist

• Serve as the main day-to-day POC for the client, leading meetings and aligning cross-functional teams to ensure trust and seamless execution
• Develop and drive sell-in, value storytelling, and growth strategies that meet client and business objectives
• Partner with shared services to design communications, training, and customer acquisition plans
• Execute marketing tactics—online, in-store, and notifications—to drive engagement and conversion
• Track, analyze, and report key marketing KPIs and consumer insights to inform priorities, optimize performance, and influence partners
• Collaborate closely with Client Services, Product, Creative, Regulatory, and Analytics teams to foster cohesion and drive joint initiatives
• Be a strong culture role model, leading by example in modeling Asurion’s values and work principles.

Data Scientist

• Develop and maintain machine learning models (batch and real-time) to detect and prevent fraud in various operational domains
• Leverage Large Language models/AI including text and voice analytics to detect compliance issues or fraud risks
• Drive innovation in fraud detection techniques using machine learning, AI, LLMs, and cloud deployment
• Collaborate with cross-functional teams to understand business problems, gather business requirements, and deliver scalable data/intelligence products
• Be an expert in the collection, aggregation, and presentation of data from disparate sources through the ability to write complex queries
• Proactivity is key. Clearly and consistently communicate findings to keep team in the loop and help inform next steps
• Analyze and interpret the results of product experiments. Tell a story with data through visualization
• Own the integrity of work and actions; operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal management oversight

Full-stack Engineer

• Incorporate a whole-team approach to product development
• Focus on utilizing lean startup techniques to build world-class products
• Improve engineering standards, tooling, and processes
• Write high-quality code and unit tests
• As part of a cross-functional team, engineer solutions across our technology stack, including web, mobile, and back-end.
• Partner with product owners and design peers to take advantage of new technologies and continuously deliver value to the organization

Full-Stack Software Engineer

• Play an integral role in Asurion’s implementation of a consumer-focused strategy
• Provide data-driven insights to enable consumer understanding
• Assist in management of internal and external partners to execute research
• Coordinate with cross-functional teams (Product, Sales, Growth, Operations, CX)
• Mine data for insights and trends
• Translate research findings into actionable recommendations
• Manage key aspects of research projects

Manager, Research & Insights

Sales

• Lead subscriber/sales forecasting, planning, measurement, analytics, and reporting for one or more North American client accounts
• Conduct deep dive analysis into subscriber behavior and trends across different sales channels
• Develop and maintain data models, performance metrics, and reporting systems
• Inform, advise, and recommend data driven decision making and performance optimization
• Work with stakeholders to identify and prioritize performance analysis and reporting requirements and manage execution
• Package and communicate trends and insights to key stakeholders
• Lead sales target setting, forecasting, and planning processes
• Interact across departments to promote teamwork and drive cross-functional initiatives
• Create/improve analytics and reporting processes and drive automation where appropriate

Manager, Sales Intelligence

Data Analyst

• Develop robust business intelligence products and perform ad hoc analyses to drive outcomes for our partners
• Operate in a direct support relationship to primary customers with the ability to meet requirements with some oversight
• Collaborate with stakeholders to understand business needs and design data solutions that provide targeted insights that are clear, concise, and compelling
• Establish and leverage a balance of business and data expertise to proactively identify business problems that can be solved or enhanced with data, analytics, reporting, and visualizations
• Contribute to a collaborative, inclusive, and high-performance team culture
• Interface with Technical Product Owners to enhance and maintain data marts and ETL processes with the evolving needs of business stakeholders
• When necessary, facilitate faster response times for critical business needs by writing and optimizing complex SQL queries across disparate data sources
• Proactively investigate trends in operational metrics and Key Performance Indicators (KPIs) to identify cause-and-effect relationships between business drivers

Quantitative Analyst II

• As a Senior Manager within the Client Program Management (CPM) team, you will serve as a strategic interface between Asurion and its clients, leading cross-functional initiatives that drive client satisfaction, operational excellence, and business growth.
• This role requires a seasoned leader with deep expertise in program management, client relationship development, and strategic execution across complex environments.
• Program Leadership – ownership of the AT&T Mobility products; internal/external communication, program management, implementation, customer experience etc.
• Client Relationship Management – build and maintain strong client relationships, becoming a trusted advisor for both Asurion-specific and broader strategic initiatives.
• Champion client needs internally, driving improvements in product performance and customer experience.
• Engagement – drive and execute engagement strategies by leading cross-functional collaboration, aligning internal stakeholders, and championing critical initiatives.
• Serve as a trusted advisor and subject matter expert, ensuring engagement efforts are data-informed, client-aligned, and integrated into broader CPM objectives.
• Cross-Functional Collaboration – facilitate clarity and alignment across internal stakeholders to ensure seamless execution of client commitments.
• Influence and guide teams toward shared objectives, even in ambiguous or rapidly changing environments.
• Marketing – act as the CPM lead in partnership with the Marketing team to align on shared roadmap priorities. Collaborate to integrate marketing insights into client program planning and execution, driving engagement and measurable impact.

Senior Manager, CPM

• Serve as strategic interface between Asurion and AT&T clients, leading cross-functional initiatives
• Program leadership: ownership of AT&T Mobility products including program management, implementation, customer experience
• Client relationship management: build trusted advisor relationships and champion client needs
• Drive engagement strategies and lead cross-functional collaboration
• Facilitate clarity and alignment across internal stakeholders to ensure execution of client commitments
• Partner with Marketing to align roadmap priorities and integrate insights
• Ensure engagement efforts are data-informed, client-aligned, and integrated into CPM objectives

Analyst

• The Post Claims Data Analyst will be part of the Program Management team and possess an advanced understanding of fraud evaluation
• The analyst will be responsible to take ownership of projects and interact with internal clients to understand their project requirements and perform analysis for Fraud Prevention
• The analyst will also be responsible for performing analysis on claims to determine whether the claim was both legitimate and handled properly by other internal departments
• As a secondary function the analyst will provide support to the Program Managers, Analyst(s), and other departments as needed
• This will entail supporting created reports and dashboards and the possible gathering of additional data as needed
• The Primary Duties and Responsibilities:
• Research insurance claims to identify set characteristics related to fraudulent behavior
• Logically link existing claims together based on fraud patterns and decision appropriately
• Become a SME on all client billing systems and internal claims systems
• Ensure projects are researched, documented, and completed in accordance with departmental standards
• Understand and stay up to date on all adjuster processes and procedures
• Interact with key stakeholders within Fraud Operations
• Communicate both verbally and in writing a clear and concise summary of findings
• Perform auditing of data in a quick and efficient manner
• Work in multiple billing and administration systems simultaneously

Director, Partner Success

Senior Market Manager

Senior Manager, Partner Marketing

Sales Compliance Specialist

Senior Manager, Partner Marketing

Data Scientist

Full-Stack Software Engineer

Manager, Research & Insights

Manager, Sales Intelligence

Quantitative Analyst II

Senior Manager, CPM

Senior Manager, CPM

Claims Analyst