Astreya

Manager

• Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI.
• Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary.
• Support application delivery and user configuration issues across the VDI platform.
• Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces.
• Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments.
• Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory.
• Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance.
• Perform validation testing before image deployment.
• Monitor system dashboards and alerts to identify potential issues early.
• Perform basic capacity and performance checks, reporting findings to senior engineers for review.
• Follow established security practices and support compliance initiatives within the VDI environment.
• Apply security updates to session hosts and virtual machines as directed.
• Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles.
• Update internal support documentation as system changes occur.
• Work with GSD and other resolver teams to help coordinate issue resolution.
• Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance.

Cloud Network Manager II

Program Manager

• Manages multiple, complex, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Responsible for internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required.

Technical Project/Program Manager III

• The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
• Projects often involve network, server, or software implementation and upgrades, and PC deployment.
• The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Projects may vary in number, size and complexity.
• Resolves a wide range of issues in creative ways.
• Works on problems of a diverse scope.
• Receives little instruction on day to day work, general instruction on new assignments.
• Manages multiple, complex, cross-functional and technical projects.
• Partners with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drives the project lifecycle milestones from concept commit through project closure and advocates change management.
• Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provides regular status updates.
• Responsible for internal process improvements; removes gaps, across multiple teams and functions.
• Ensures risks are accounted for and provides risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinates and assists with regularly scheduled meetings with core teams.
• Evaluates post project results against metrics; recommends or implements changes to improve delivery practices/processes.

Project & Program Manager III

IT Support

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region
• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements
• Participate in project timelines to support network turn-up within expected completion intervals
• Responsible for asset management of networking gear in datacenter and POP sites
• Proactively contribute to documentation, automation and processes as they evolve
• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation
• Create statements of work for vendors at the POP sites
• Prepare cage and rack designs, and understand the overall needs of POP infrastructure
• Document and follow RMA processes and procedures for all relevant vendors
• Follow, improve, and implement data center and POP best practices
• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction
• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
• Use internal tools and scripts to configure, monitor, and repair servers and network equipment
• Detect and diagnose various error/failure conditions across an array of server types
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

IT Infrastructure Installation Services II

Project Manager

• The Project & Program Management III role is responsible for planning and coordinating all aspects of large scale Data Center builds and retrofits from initiation to delivery including multiple unprecedented/pioneering Ai implementations in terms of both scale and design.
• The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints.
• Manages multiple, cross-functional and technical network deployment projects.
• Partners with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Responsible for asset and material management across data centers and warehouses.
• Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participates in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participates in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participates in internal process improvements; removes gaps across multiple teams and functions.
• Identifies and tracks risks, executes risk analysis and risk management techniques, and provides risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinates and drives regularly scheduled meetings with core teams.
• Takes an active role in evaluation of post project results against metrics; recommends or implements changes to improve delivery practices/processes.

Project Manager III

Recruitment

• The Talent Acquisition Specialist is responsible for aggressively sourcing and recruiting top-performing candidates for management and craft positions
• Utilize a variety of resources, such as job posting outlets, social media, and working within our current workforce to source and hire talent
• Ensure that Astreya attracts, hires, and retains the best employees, while growing a strong talent pipeline
• Develop a detailed knowledge of the company’s culture to create a unique and comprehensive strategy to hiring
• Communicate and embrace the career development opportunities that Astreya embodies
• Facilitate initial communications and screening interviews so managers are only meeting the most qualified candidates
• Proactively communicate with Astreya managers and staff to utilize our employee database and further expand our reach
• Participate in completing daily HR duties including postings, sourcing, referrals, interviews, offers, and handoffs
• Create and manage social media postings as related to recruitment and company culture
• Research the current industries recruiting strategies and refine ours to be on the cutting edge
• Coordinate travel for potential candidates for interviews
• Attend and/or facilitate career fairs at select universities or other venues

Talent Acquisition Specialist – II

SDET

• Design and develop Python-driven platforms that power automation, observability, and intelligent network operations.
• Architect robust automation frameworks that eliminate manual workflows.
• Build internal tools and services that interface with routers, firewalls, APIs, telemetry systems, and infrastructure platforms.
• Develop high-impact dashboards that transform raw data into operational clarity.
• Create scalable Python services that ingest, process, and analyze network and system data in real time.
• Engineer validation, compliance, and self-healing mechanisms into automation pipelines.

Senior Python Engineer – Network Systems, Automation Architect

Infrastructure Engineer

• Monitor server and network infrastructure health using established monitoring tools and dashboards, identifying alerts and anomalies requiring attention.
• Provide first-level response to service tickets within the organization´s ticketing system, ensuring 2-hour initial response SLA compliance for all incoming requests.
• Perform basic troubleshooting of Dell PowerEdge server hardware issues using iDRAC interfaces, RAID, escalating complex problems to L2 support with detailed documentation.
• Execute routine health checks on Cisco routers and switches, documenting status and flagging any deviations from normal operating parameters.
• Follow standardized runbooks and operational procedures for common infrastructure issues, ensuring consistent resolution approaches across the team.
• Log and document all incidents, actions taken, and resolutions in the ticketing system with accurate and detailed information for knowledge management.
• Escalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes including symptoms, actions attempted, and relevant logs.
• Assist with routine maintenance activities including scheduled reboots, basic configuration backups, and pre-approved firmware update executions under supervision.
• Participate in shift handover meetings, providing clear status updates on open tickets and ongoing issues to incoming team members.
• Coordinate with on-site technicians and vendors for basic hardware replacement activities, ensuring proper ticketing and tracking of all dispatch requests.
• Maintain awareness of scheduled maintenance windows and change activities, monitoring for any unexpected impacts during and after implementation.
• Contribute to the continuous improvement of runbooks and documentation by identifying gaps and suggesting updates based on real-world incident handling experience.

IT Infrastructure Operations Engineer I

• Manage multiple, complex, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Responsible for internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinate and manage regularly scheduled meetings with core teams.
• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Project and Program Manager IV

• Provide advanced troubleshooting and fault isolation for escalated server and network incidents.
• Execute firmware, BIOS, and driver updates on Dell PowerEdge servers.
• Perform IOS/NX-OS firmware and software updates on Cisco routers and switches.
• Manage hardware break/fix procedures for server infrastructure.
• Conduct regular network health audits and performance analysis.
• Collaborate with the SRE team to enhance monitoring dashboards.
• Mentor and provide technical guidance to L1 engineers.
• Participate in blameless post-mortems following major incidents.
• Maintain and update operational runbooks, network diagrams, and technical documentation.
• Support hardware lifecycle management activities.

IT Infrastructure Operations Engineer II

Data Analyst

• Create advanced data visualizations
• Create complex reports using scripts and reporting tools
• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach
• Perform Exploratory Data Analysis (EDA) to identify improvements/automation opportunities
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Troubleshoot and test database technical issues with development team
• Create monthly Excel and Google Sheets files from database
• Perform quality assurance on data to determine potential data gaps
• Handle data-related technical issues and support data infrastructure needs
• Assemble large, complex data sets that meet functional / non-functional business
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Other duties as required.

Data Analyst III

Program Manager III

• Plan and coordinate aspects of internal projects from initiation to delivery
• Provide weekly project updates including action item updates
• Schedule and coordinate project reviews and follow up on assigned actions
• Communicate status to the project team
• Maintain and monitor project plans, project schedules, work hours and expenditures
• Identify project issues and determine the right team member to provide a solution
• Organize, attend and participate in stakeholder meetings
• Document and follow up on important actions and decisions from meetings
• Collaborate with various regional teams responsible for project resources and ticket resolution
• Assist with daily monitoring of the ticketing system
• Produce regular reports as required
• Identify trends or recurring problems and escalate to management for resolution
• Locate and define new process improvement opportunities

Project Coordinator II

Operations

• Coordinate and track server or rack provisioning activities, including OS deployment and configuration
• Perform large-scale server onboarding, configuration, and service provisioning in remote environments
• Execute daily monitoring, troubleshooting, and repair coordination for server hardware and OS-related issues
• Resolve a range of technical issues, from hardware alerts to network and OS-level problems
• Maintain accurate data in asset management, ticketing, and configuration tracking systems
• Work with vendors and remote field technicians to diagnose and resolve hardware failures, including part replacements and RMAs
• Manage server lifecycle activities including commissioning, configuration changes, upgrades, decommissioning, and recycling coordination
• Handle service provisioning updates and changes as required
• Collect and verify asset data for accuracy and compliance
• Submit and track media destruction requests and ensure compliance documentation is completed
• Perform basic server network troubleshooting and configuration (MAC, Subnet, TCP/IP)
• Participate in on-call rotation to address operational issues and incidents
• Escalate unresolved or complex problems to senior Server Operations Engineers
• Assist in developing and maintaining policies, procedures, and operational documentation

Server Operations Engineer II

Analyst

• Collaborate with the Sourcing team to obtain product cost data.
• Collaborate with PLM (Product Lifecycle Management) and Engineering teams to monitor and verify BoM changes.
• Utilize internal cost system to generate BoM (Bill of Materials) cost rollup and comparison report.
• Setup and maintain correct personnel, assembly and commodity settings in the cost system.
• Assist in generating bi-weekly, monthly, and ad-hoc product cost reports.
• Identify and track appropriate performance measures, leading key performance indicators and associated drivers.
• Be proactive in reviewing information, identifying inconsistencies, trends and issues for management.
• Assist in maintaining consistent processes and standard formats, as well as design reporting summaries and scorecards.
• Identify and understand opportunities and risk potential in the forecasts and help analyze their impact.
• Support efforts in preparing communication to management and executive teams on areas of concern and actions required to meet financial commitments.
• Support report automation efforts for the group; assist in the assessment and implementation of decision support tools
• Other duties as required.