Astreya

Engineer

• Monitor ticket queue and IM channels
• Monitor and participate in managing systems and infrastructure
• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.
• Provide out of business hours support for any scheduled time sensitive upgrades
• Provide 24/7 on-call support for critical system’s outages
• Other duties as required.

Server Operation Engineer I

• Perform expert installation and alignment of GNSS/GPS reference antennae and associated receiver/timing hardware at stationary client sites.
• Demonstrate proficiency in the proper handling, routing, termination, and testing of LMR400 and similar low-loss coaxial cables in various outdoor and indoor environments.
• Execute professional coaxial cable management, including proper grounding, weatherproofing, conduit installation, and sealing of bulkhead entries to ensure longevity and minimal signal degradation.
• Read and accurately interpret detailed installation plans, including structural mounting details, grounding schematics, and RF cable diagrams.
• Conduct signal integrity checks, using appropriate RF test equipment (e.g., VNA, S-meter) to confirm cable run loss and antenna performance meet stringent specification tolerances.
• Coordinate with site supervisors, construction teams, and network engineers to ensure smooth project execution.
• Maintain accurate project documentation, including as-built drawings, test results, and inventory logs.
• Adhere strictly to all safety regulations, especially when working at heights or in construction zones.

Mobile Device Engineer II

Field Engineer

• Help capture and understand customers’ technical and product requirement on battery functioning and how is it used in the terminal and host devices and ensure smooth and adequate transfer to client internal team
• Assist in administering the technical, technological, and functional aspects of proposals to customers
• Troubleshoot system applications on customer's request, resolving other engineering issues regarding systems application
• Build mutual trust with customers’ technical staff
• Help prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing the presentation and training of product demonstration
• Help provide technical training of consumer specific application of various engineering products in developing stage
• Other duties as required.

Field Engineer I

Full-stack Engineer

• Provide advanced technical leadership and operational support for IoT-based Smart Building Solutions.
• Ensure system reliability, compliance, and performance.
• Own the technical performance and operational integrity of all IoT-based systems and devices.
• Provide expert-level diagnostics and support for Azure IoT services.
• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies.
• Lead root cause analysis and present investigatory findings.
• Manage and resolve ServiceNow and ICM tickets.
• Maintain and troubleshoot network connectivity, including port configurations.
• Support lifecycle planning, preventative maintenance, and system refresh efforts.
• Create and maintain region-specific technical documentation.

Regional IoT Technical Lead

• Lead the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations
• Confirm and label devices, rack and cables
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Work under the direction of Site Operations Supervisor and/or Operations Manager and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work
• Take leadership role in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
• Other duties as required

Data Center Engineer III

Program Manager

• Oversee material management across all DC build types
• Monitor and flag hardware shortages
• Prepare New Build schedules for DC regions and update milestone date shifts in appropriate trackers and tools
• Provide consumption signals during demand planning
• Collaborate internally for hardware sourcing; review supply sheets and discuss shortages with relevant team members
• Communicate design discrepancies vs. master BOM changes to stakeholders; clarify master BOM requirements for each project
• Work with design creators for BOM understanding and flag hardware delivery risks to stakeholders
• Analyze dependencies between projects; optimize/prioritize hardware deployment and flag shortages
• Work with the team ensure POs are accurate and prioritize gear delivery
• Refer all flagged issues to stakeholders
• Analyze gear requirements for new builds; understand milestones and track milestone shifts
• Collaborate with the team for milestones and gear requirements
• Build & update trackers appropriately
• Facilitate transfer of hardware from central to local warehouses
• Lead/coordinate weekly meetings
• Review and update status decks in weekly syncs
• Respond to questions about delivery dates and risks
• Identify and flag risks & blockers
• Track chats and assist with programmatic updates
• Schedule and conduct lessons learned meetings
• Vet and validate the roadmap with team
• Lead calls with all stakeholders for feedback
• Ensure roadmap coverage for all projects
• Ensure clear documentation of site/building nuances
• Maintain documentation and trackers
• Analyze gear requirements based on specifications
• Coordinate and follow up with all necessary teams regarding material status
• Review tasks/comments for delivery confirmation and shortages
• Work with team to understand BOM finalizations and flag mismatches
• Lead inventory clean-up exercises and ensure process documentation is current
• Identify process inefficiencies and suggest improvements to project execution framework
• Support training and onboarding for new team members or subcontractors

Project & Program Management III

• Manages multiple, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participate in internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

• The Project & Program Management Manager administers projects, allocating resources, assisting in the update of project plans
• Following up on project tasks with resources relating to projects
• Assists in tracking deliverables, milestones, and analysis of project data
• Oversees multiple, cross-functional and technical projects
• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders
• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines
• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives
• Own all program reporting and metrics delivery
• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards
• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner
• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place
• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary
• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap
• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities

Project & Program Management, Manager

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery.
• Projects often involve network, server, or software implementation and upgrades, and PC deployment.
• The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Manages multiple, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participate in internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.

Project & Program Management II – Specialize

Solutions Engineer

• Lead the development and implementation of Service Desk services, including remote, walkup and field support functions in local and global enterprise environments.
• Collaborate with pre-sales teams to assess client needs, craft tailored solutions, and present proposals that align with customer objectives.
• Develop scalable, repeatable processes and solutions for clients, ensuring high service quality and a world-class customer support experience.
• Maintain a deep understanding of industry trends, emerging technologies, and best practices in Service Desk services to continually improve service offerings.
• Manage and mentor service leaders, fostering a culture that relentlessly pursues excellence by using data to drive decisions, collaborating with trust and candor, and seeking the optimal customer experience and service outcomes.
• Coordinate with HR to source, onboard, and train highly qualified service team members, ensuring they possess the technical, problem-solving & customer service skills necessary for success.
• Communicate as the subject matter expert for Service Desk services, advising stakeholders on best practices and approaches to solving customer challenges.
• Build trusting relationships with stakeholders, working closely with them to understand their goals and provide ongoing support to optimize service delivery.
• Ensure that services are designed to exceed service level agreements (SLAs) and KPIs through effective training, management and coordination of resources to create opportunities for future account growth.
• Develop and maintain documentation of solution proposals, methodology, operational processes, and workflows to ensure consistency and efficiency.
• Analyze service delivery performance data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Drive the implementation of automation tools and technologies to improve the efficiency of end user support services without degrading quality.
• Partner with sales, account management, and service delivery teams to ensure the seamless transition and execution of client projects.

Solution Engineering Manager – Service Desk

• Manage multiple, complex, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Responsible for internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinate and manage regularly scheduled meetings with core teams.
• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required.

Project & Program Management IV

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
• Troubleshoot network issues and outages
• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
• Handle multiple vendor switch on various servers in dealing with hardware/software issues
• Handle traffic, and any queries raised by ISP/Partners
• Provide support for any incidents such as input errors, CRC, RMA etc.
• Work directly with ISP/Vendors on fixing any issues related to network
• Other duties as required.

CAD Engineer II

Mechanical Engineer

• Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.
• Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.
• Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.
• Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams as needed.
• Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.
• Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.
• Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.
• Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.
• Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Infrastructure Design Engineer

Administration

• Manage day-to-day system support
• Configure and manage compensation cycles
• Collaborate with project managers and business stakeholders
• Lead configuration and implementation of various Workday modules

Workday Administrator – Senior Lead

• Oversee material management across all DC build types
• Monitor and flag hardware shortages
• Prepare New Build schedules for DC regions and update milestone date shifts in appropriate trackers and tools
• Provide consumption signals during demand planning
• Collaborate internally for hardware sourcing; review supply sheets and discuss shortages with relevant team members
• Communicate design discrepancies vs. master BOM changes to stakeholders; clarify master BOM requirements for each project
• Analyze dependencies between projects; optimize/prioritize hardware deployment and flag shortages
• Work with the team to ensure POs are accurate and prioritize gear delivery
• Analyze gear requirements for new builds; understand milestones and track milestone shifts
• Build & update trackers appropriately
• Facilitate transfer of hardware from central to local warehouses
• Lead/coordinate weekly meetings
• Review and update status decks in weekly syncs
• Respond to questions about delivery dates and risks
• Identify and flag risks & blockers
• Track chats and assist with programmatic updates
• Schedule and conduct lessons learned meetings
• Vet and validate the roadmap with team
• Lead calls with all stakeholders for feedback
• Ensure roadmap coverage for all projects
• Ensure clear documentation of site/building nuances
• Maintain documentation and trackers
• Analyze gear requirements based on specifications
• Coordinate and follow up with all necessary teams regarding material status
• Review tasks/comments for delivery confirmation and shortages
• Work with team to understand BOM finalizations and flag mismatches
• Lead inventory clean-up exercises and ensure process documentation is current
• Identify process inefficiencies and suggest improvements to project execution framework
• Support training and onboarding for new team members or subcontractors

Project & Program Management II

Software Engineer

• The JEE Developer/Analyst designs, develops, modifies, configures, debugs and evaluates application programs for functional business areas
• Programs include interfaces, conversions, and enhancements
• Analyzes existing applications and systems and formulates logic for new systems
• Devises logic procedures, logical database design, performs coding and tests/debugs programs
• Assist in the definition, development, and documentation of deliverables, and specifications on a project-by-project basis as defined in the IT Methodology
• Consult with business analyst and architects to understand, anticipate, and meet current and future business needs
• Modify and configure applications/systems as specified in the requirements and/or technical design document
• Provide on-call support for production systems and provide timely solutions
• Support technical design, development and unit test of JEE programs (Webservices, and Enterprise Java Beans 3.0)
• Support stabilization of integration delivery projects, including OnCall support

J2EE Developer

• Ensure all contracts are executed both on the vendor and client side in a timely and accurate manner
• Perform key quality reviews to reduce risk working in conjunction with other teams
• Contract compliance quality checks
• Contract information data entry and quality assurance checks
• Contract support services for the client's legal team
• Process contracts according to client policies
• Participate in preparation of service termination processing via amendments
• Maintain an internal database with pertinent information, including legal documents
• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services
• Handle the acquisition, distribution, and store of equipment and supplies
• Dispose of unclaimed property
• Participate in proposal planning and administration of contracts
• Prepare contract briefs and revisions summarizing contractual requirements and budgets
• Track authorizations and correspondence, maintaining detailed and organized files
• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables
• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules
• Perform closing activities as needed
• Track payments and deadlines
• Analyze and mitigate risk
• Other duties as required

Contracts Administrator II

Security Engineer

Configure and maintain OCI infrastructure components including compute, networking (VCNs, subnets, gateways), storage, and load balancers.
Design, deploy, and maintain multi‑cloud networking (Egress and Workload VCNs, firewall/NAT gateways, AWS transit), enforcing traffic‑control policies.
Implement and manage OCI Identity and Access Management (IAM) policies, compartments, dynamic groups, and federation.
Harden OCI infrastructure according to CIS Benchmarks and cloud security best practices.
Apply security patches and manage updates across OCI-hosted applications and services.
Design and operate an end‑to‑end monitoring, alerting, and reliability stack (Datadog, OCI Metrics, PagerDuty) with SLO/SLA tracking and cost optimization.
Monitor and respond to security alerts and events from OCI tools like Cloud Guard, Logging, and Security Zones.
Build and maintain an Infrastructure‑as‑Code pipeline: Terraform Cloud for resource provisioning, GitHub for source control, GitHub Actions for CI/CD.
Orchestrate configuration and patch management at scale with Ansible Automation Platform.
Configure and maintain backup, disaster recovery, and high availability setups within the OCI environment.
Perform regular reviews of access, entitlements, and audit logs to ensure least privilege and policy compliance.
Assist with security incident investigations and remediation within the OCI environment.
Work closely with security and infrastructure teams to enforce secure controls and infrastructure best practices (IaC, etc)
Collaborate with developers, integration engineers, finance, and security stakeholders to improve reliability and expand OCI capabilities.
Actively monitor, assess and recommend tactical and strategic initiatives based on new and emerging threats posing risk to cloud computing environments.
Manage remediation efforts after security assessment findings outline weaknesses requiring attention.
Provide documentation and knowledge transfer to internal teams.

OCI Security and Infrastructure Consultant

• Solution Design & Strategy: Lead the development and implementation of Service Desk services, including remote, walkup and field support functions in local and global enterprise environments
• Collaborate with pre-sales teams to assess client needs, craft tailored solutions, and present proposals that align with customer objectives.
• Develop scalable, repeatable processes and solutions for clients, ensuring high service quality and a world-class customer support experience.
• Maintain a deep understanding of industry trends, emerging technologies, and best practices in Service Desk services to continually improve service offerings.
• Operations Leadership & Development: Manage and mentor service leaders, fostering a culture that relentlessly pursues excellence by using data to drive decisions, collaborating with trust and candor, and seeking the optimal customer experience and service outcomes.
• Coordinate with HR to source, onboard, and train highly qualified service team members, ensuring they possess the technical, problem-solving & customer service skills necessary for success.
• Provide ongoing performance feedback and development planning to team members to promote career growth and skills enhancement.
• Client Engagement & Support: Communicate as the subject matter expert for Service Desk services, advising stakeholders on best practices and approaches to solving customer challenges.
• Build trusting relationships with stakeholders, working closely with them to understand their goals and provide ongoing support to optimize service delivery.
• Ensure that services are designed to exceed service level agreements (SLAs) and KPIs through effective training, management and coordination of resources to create opportunities for future account growth.
• Operational Excellence & Continuous Improvement: Think critically and creatively about service challenges and identify scalable solutions to solve problems using methods, tools & technologies to enhance service delivery.
• Develop and maintain documentation of solution proposals, methodology, operational processes, and workflows to ensure consistency and efficiency.
• Analyze service delivery performance data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Drive the implementation of automation tools and technologies to improve the efficiency of end user support services without degrading quality.
• Cross-Functional Collaboration: Partner with sales, account management, and service delivery teams to ensure the seamless transition and execution of client projects.
• Advise service delivery leaders as a trusted advisor to ensure the service and solution deliver the outcomes proposed in the sales cycle
• Collaborate with adjacent infrastructure services to ensure the Service Desk services are aligned with broader IT strategies and security requirements.