Customer Support

• Manage the entire customer lifecycle, from supporting sales in positioning Elite Services to onboarding, utilization, and growth.
• Oversee onboarding of largest and most strategic accounts, coordinating internal technical teams and customer stakeholders to ensure timely delivery.
• Act as subject matter expert for assigned accounts and build strong multi-threaded relationships within customer organizations.
• Conduct regular check-ins to ensure customers fully utilize purchased solutions, monitor customer health, and proactively address concerns.
• Partner with sales to identify expansion opportunities within existing accounts.
• Work closely with Sales, Product, and Support to deliver a consistent and cohesive customer experience.
• Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
• Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
• Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Customer Experience Manager

Associate Customer Support Rep, Vet

Customer Support Representative

White Label Customer Service Specialist, II

Customer Service Specialist, I

Customer Care Specialist