Branch Manager
Ameriprise Financial Services, LLC
Customer Experience Representative, Derivatives
Robinhood
full-time
Posted on:
Location Type: Hybrid
Location: Denver, CO • Colorado, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $34 - $40 per hour
Job Level
Mid-LevelSenior
About the role
- Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex.
- Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner.
- Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin.
- Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries.
- Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary.
- Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice.
Requirements
- Active FINRA Series 7, 63, and Series 3 required
- Minimum 3 years in professional trade desk experience
- Demonstrated results supporting customers in advanced trading
- Ability to break down positions in futures and options
- Assess risk and how to mitigate when needed
- Excellent interpersonal skills and communication skills
- Ability to make excellent quick decisions under pressure
- Ability to communicate effectively and de-escalate situations
- Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
- Ability to concisely and accurately communicate complex topics to our customers
- Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones)
Benefits
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
optionsfuturesmarginrisk managementtrade desk experiencecustomer supportmarket researchclosing tradesfinancial services
Soft skills
interpersonal skillscommunication skillsdecision makingde-escalationsubject matter expertisearticulationflexibilitycustomer serviceproblem solving
Certifications
FINRA Series 7FINRA Series 63FINRA Series 3
