Field Sales Representative
Cnect
Customer Experience Representative, Core Services
Robinhood
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Colorado, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
- Empowered to help customers with a range of needs from simplistic to complex by phone, email and chat
- Help the company learn from each interaction to improve the customer experience and product
- Work varied shifts (examples provided) to meet customer needs
- In-person onboarding followed by regular in-office collaboration and team interaction
Requirements
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
- In-person attendance expected 5 days per week during onboarding and at least 3 days per week afterwards
Benefits
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
- Exceptional office experience with catered meals, events, and comfortable workspaces
- This role is also eligible for bonus opportunities + benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FINRA Series 7 LicenseFINRA Series 63 Licenseequities tradingmargin tradingoptions trading
Soft skills
customer servicewritten communicationverbal communicationadaptabilityproblem-solvingself-starterambitious learnerindependent thoughtjudgmentprioritization
Certifications
FINRA Series 7FINRA Series 63
