Senior Manager, Financial Planning and Analysis
GTT
ERP
Claims Adjuster, Financial Services
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Work directly with policyholders when they have a claim and advocate for them
- Listen, analyze problems, and guide customers through the claims process
- Educate clients/customers on card benefit insurance programs and procedures
- Review claim information and enter data using standard procedures
- Review submitted documentation for accuracy and completeness
- Investigate questionable claims in collaboration with management
- Adjudicate claims and provide settlements in accordance with laws and policy provisions
- Make claim approval/denial decisions within authority limits or escalate as needed
- Document all actions and outcomes in the system
- Strive for high performance in customer satisfaction, efficiency, and quality
- Maintain positive working relationships with internal and external stakeholders
- Support multiple client product lines and stay current with industry changes
- Complete virtual classroom training (typically ~7 weeks, M–F 8am–5pm EST)
Requirements
- 2+ years of prior Claims Adjuster experience
- Active All-Lines (Independent/Company) license and required continuing education hours up to date
- Relentless drive to provide exceptional customer service
- Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
- Strong listening, problem solving, and negotiating skills
- Strong analytical skills
- Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
- Detail oriented with a commitment to excellence
- Minimum high school diploma or GED
- Proven ability to work independently with minimal supervision to manage schedules and meet deadlines
- Ability to work shifts varying between 8am and 8pm EST, Monday through Friday
Benefits
- Competitive compensation
- Paid time off
- Medical benefits begin on your first day
- Career advancement opportunities
- Virtual classroom training (paid)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Claims Adjuster experienceData entryClaims adjudicationDocumentation reviewProblem solvingNegotiatingAnalytical skillsCustomer service
Soft skills
Verbal communicationWritten communicationListening skillsOrganizational skillsMulti-taskingDetail orientedAdaptabilityIndependence
Certifications
All-Lines licenseContinuing education
