Client Success Manager
Perseus Group, Constellation Software
Regional Account Manager, Mobile
Assurant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $72,900 - $121,900 per year
Job Level
Mid-LevelSenior
About the role
- Expand business opportunities by evaluating client’s position within the industry, researching, and analyzing solutions.
- Achieve program(s) sales objectives and monitor compliance by continual assessment and customizations to improve performance.
- Execute integration of program enhancements into the client's sales channels.
- Provide ongoing feedback and insights through data collection and frontline feedback; update client and Assurant leadership.
- Foster and maintain relationships with various levels of client leadership; serve as primary contact between Assurant and client for assigned areas.
- Conduct program training at corporate, division, region, district, or site location; conduct train-the-trainer programs.
- Circulate performance and compliance reports; consult with client management to establish and execute plans to meet goals.
- Communicate program results and marketing plans to client and Assurant management; summarize activities for ROI and track related performance.
- Assist in execution of promotions and contests; ensure travel budget adherence and control expenses.
- Conduct competitive analysis and occasional mystery shopping; identify and assist in resolution of customer and client service quality process issues.
Requirements
- Bachelor’s Degree or equivalent work experience.
- 3 years in Retail or other client-facing environment.
- 5 years of direct Retail experience or supporting Retail clients and/or 5 years of Wireless experience preferred.
- Strong communication skills, especially by telephone and e-mail.
- Ability to engage leadership and communicate effectively, even under stress.
- Proficient user of Microsoft Office programs.
- Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan.
- Strong presentation and public-speaking skills.
- Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards.
- Ability to work in a fast-paced environment meeting tight deadlines while multitasking.
- Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes.
- Works under minimal supervision; some latitude for unreviewed action.
- Ability to travel up to 75%.
- This is a remote position. Ideal candidate will reside in Atlanta or Boston or the surrounding areas.
