Manager, Technical Release Manager
1Password
SDLC
Licensed Claims Manager – Renters
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $143,700 per year
Job Level
Mid-LevelSenior
About the role
- Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
- Communicate, evaluate, and reinforce productivity standards and performance expectations.
- Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.
- Assist in training processes and procedures and developing employees.
- Participate in establishing/defining short- and long-term goals and plans for the work group.
- Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
- Resolve non-routine and escalated customer calls.
- Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.
- Monitor quality assurance program and conduct monthly call reviews with team members.
- Identify trends and provide appropriate direction.
- Build and maintain effective internal and external working relationships.
- Request information and/or provide updates as needed.
- Meet with clients and/or TPAs as appropriate.
- Handle other duties and projects as requested based on business needs.
- Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.
Requirements
- Bachelor’s degree or equivalent experience
- A minimum of 3 years of experience working in the claims process in a P&C environment
- A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
- P&C Adjuster license
- Familiarity with the P&C claims process from beginning to end.
- Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
- Detail-oriented with a commitment to excellence.
- Ability to think creatively and make appropriate decisions.
- Bilingual a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processP&C environmentsupervisory experiencemanagement experiencecoachingemployee developmentquality assurancecustomer serviceproblem resolutiontrend analysis
Soft skills
leadershipcommunicationteamworkcommitmentproductivitycreativityattention to detaildecision makingrelationship buildingadaptability
Certifications
Bachelor's degreeP&C Adjuster license
