Associated Packaging, Inc.

Customer Support

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Process vendor payables.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Customer Service Representative