Associated Packaging, Inc.

Customer Service Representative III

Associated Packaging, Inc.

full-time

Posted on:

Location Type: Office

Location: Memphis • Tennessee • United States

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Tech Stack

ERP

About the role

  • Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with customer service team in support of sales team.
  • Review billing edit list on a daily basis.
  • Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
  • Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end.
  • Trace history of items to determine reasons for discrepancies.
  • Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
  • Handle customer complaints.
  • Process machine, rental, and lease orders.
  • Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
  • Research and resolve billing issues supporting the Customer Account Specialist.
  • Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
  • Support month and year end close processes.
  • Other duties and special projects as assigned.

Requirements

  • High School Diploma (GED or High School Equivalency Certificate) required
  • Bachelor’s degree preferred
  • Knowledge of all branch roles
  • Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
  • NetSuite ERP system knowledge preferred.
Benefits
  • PTO
  • Employee Assistance Programs
  • 401k matching
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order fulfillmentinventory reconciliationbilling issue resolutioncustomer complaint handlingtraining oversightdata analysisorder processinginventory managementsales supportfinancial close processes
Soft Skills
communicationcollaborationproblem-solvingleadershiporganizational skillscustomer serviceattention to detailtime managementteamworkadaptability
Certifications
High School DiplomaGEDHigh School Equivalency CertificateBachelor’s degree