Associated Packaging, Inc.

Customer Service Representative III

Associated Packaging, Inc.

full-time

Posted on:

Location Type: Office

Location: Memphis • Tennessee • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Responsible for overseeing accuracy, timeliness, and processing of daily customer orders with customer service team in support of sales team.
  • Review billing edit list on a daily basis.
  • Ensure accurate order fulfillment and shipping while coordinating with Warehouse manager and warehouse staff.
  • Oversee and reconcile inventory counts from the Logistics Coordinator on a monthly, quarterly basis and at year end.
  • Trace history of items to determine reasons for discrepancies.
  • Monitors and oversees the training of all new personnel in conjunction with Operations Trainer.
  • Handle customer complaints.
  • Process machine, rental, and lease orders.
  • Collaborate with management to identify slow moving inventory and discuss with sales team to facilitate its movement.
  • Research and resolve billing issues supporting the Customer Account Specialist.
  • Act on behalf of the branch manager when they are not available, coordinating with operations, sales, and service management as necessary.
  • Support month and year end close processes.
  • Other duties and special projects as assigned.

Requirements

  • High School Diploma (GED or High School Equivalency Certificate) required
  • Bachelor’s degree preferred
  • Knowledge of all branch roles
  • Proficiency in Microsoft Office 365 programs including Outlook, Word, PowerPoint, Teams
  • NetSuite ERP system knowledge preferred.
Benefits
  • PTO
  • Employee Assistance Programs
  • 401k matching
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order fulfillmentinventory reconciliationbilling issue resolutioncustomer complaint handlingtraining oversightdata analysisorder processinginventory managementsales supportfinancial close processes
Soft skills
communicationcollaborationproblem-solvingleadershiporganizational skillscustomer serviceattention to detailtime managementteamworkadaptability
Certifications
High School DiplomaGEDHigh School Equivalency CertificateBachelor’s degree