Associated Packaging, Inc.

Service Manager

Associated Packaging, Inc.

full-time

Posted on:

Location Type: Office

Location: Santa Fe Springs • California • United States

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About the role

  • Manage a team of Service Technicians.
  • Provide excellent customer service experiences and maintain strong relations with manufacturers, suppliers, and sales representatives.
  • Provide Technical Support to API Customers, Sales Partners, and Vendors.
  • Lead monthly meetings with Service Technicians.
  • Conduct Service calls as needed.
  • Provide leadership to Service Technicians through product knowledge and service advice.
  • Coordinate formal and informal training of Service Technicians.
  • Maintain vendor relationships.
  • Monitor and maintain spare parts inventory.
  • Conduct performance reviews for Branch Service Technicians.
  • Participate in interviews and the hiring process of new Service Technicians.

Requirements

  • Minimum of 5 years of experience in managing service projects and service personnel.
  • Minimum of an Associate Degree in related field preferred.
  • Demonstrated leadership skills and ability to influence others effectively.
  • Experience collaborating with all levels of the sales/service organization.
  • Clear and concise verbal and written communication skills and strong presentation skills.
  • Uses logic and data to solve difficult problems.
  • Results driven with strong analysis skills and experience creating Excel reports & dashboards.
  • Strong decision-making skills.
  • Experience using Microsoft Office 365 products (Outlook, Word, Excel, PowerPoint, etc.).
  • Exceptional customer service skills and ability to build business relationships.
  • Proficient in computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
  • Dependable transportation required, valid driver’s license and proof of insurance.
  • Familiarity with scheduling and expediting the turnaround time on service calls.
  • Analytical, problem solving, business analysis, and project management skills.
Benefits
  • PTO
  • Employee Assistance Programs
  • 401k matching
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service project managementtechnical supportperformance reviewsdata analysisExcel reportsbusiness analysisproject managementPLC programminginventory managementtraining coordination
Soft Skills
leadershipcustomer servicecommunicationpresentationproblem solvingdecision makingcollaborationinfluenceresults drivenanalytical thinking
Certifications
Associate Degree