Associated Packaging, Inc.

Customer Service Representative

Associated Packaging, Inc.

full-time

Posted on:

Location Type: Office

Location: Gallatin • Tennessee • 🇺🇸 United States

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Salary

💰 $21 - $25 per hour

Job Level

Mid-LevelSenior

About the role

  • Answer customers' questions about products, prices, and availability.
  • Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
  • Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
  • Process invoices through customer portals and websites as they require
  • Obtain vendor quotes and communicate pricing to customers and salespeople.
  • Process vendor payables.
  • Research and resolve billing issues.
  • Confirm freight rates and invoicing with freight carriers.
  • Assist sales team in researching and resolving customer needs.
  • Participate in physical inventory and cycle counts of materials and parts.
  • Review purchasing reports and place stock orders accordingly.
  • Coordinate with vendors and customers to resolve problems on damaged items.
  • Verify outbound orders.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Special projects as assigned.

Requirements

  • Bachelor's Degree preferred
  • High School Diploma (or GED or High School Equivalence Certificate) required.
  • Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Excellent written and verbal communication skills
  • Organized, multi-task, high-paced, team player.
Benefits
  • PTO
  • Employee Assistance Programs
  • 401k matching
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
invoice processingbilling resolutionvendor managementpurchase order processingfreight rate confirmationinventory managementmarket researchpricing communicationstock ordering
Soft skills
written communicationverbal communicationorganizational skillsmulti-taskingteam playerproblem-solvingdecision-making
Certifications
Bachelor's DegreeHigh School DiplomaGEDHigh School Equivalence Certificate