Associated Packaging, Inc.

Customer Service Representative

Associated Packaging, Inc.

full-time

Posted on:

Location Type: Office

Location: Gallatin • Tennessee • United States

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Salary

💰 $21 - $25 per hour

About the role

  • Answer customers' questions about products, prices, and availability.
  • Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
  • Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
  • Process invoices through customer portals and websites as they require
  • Obtain vendor quotes and communicate pricing to customers and salespeople.
  • Process vendor payables.
  • Research and resolve billing issues.
  • Confirm freight rates and invoicing with freight carriers.
  • Assist sales team in researching and resolving customer needs.
  • Participate in physical inventory and cycle counts of materials and parts.
  • Review purchasing reports and place stock orders accordingly.
  • Coordinate with vendors and customers to resolve problems on damaged items.
  • Verify outbound orders.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Special projects as assigned.

Requirements

  • Bachelor's Degree preferred
  • High School Diploma (or GED or High School Equivalence Certificate) required.
  • Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Excellent written and verbal communication skills
  • Organized, multi-task, high-paced, team player.
Benefits
  • PTO
  • Employee Assistance Programs
  • 401k matching
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
invoice processingbilling resolutionvendor managementpurchase order processingfreight rate confirmationinventory managementmarket researchpricing communicationstock ordering
Soft Skills
written communicationverbal communicationorganizational skillsmulti-taskingteam playerproblem-solvingdecision-making
Certifications
Bachelor's DegreeHigh School DiplomaGEDHigh School Equivalence Certificate